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Service Delivery Manager Jobs in Raleigh, NC (NOW HIRING)

IQVIA

Trial Delivery Manager, Multi TA

Durham, NC · Remote

... Service Provider (FSP) model. This role partners closely with a Global Trial Leadership and cross-functional stakeholders to ensure the successful planning, execution, and delivery of complex ...

Yochana

Service desk lead

Morrisville, NC

To lead the delivery of Service Desk & support functions like incident & change management and all supporting activities associated with Application & Infra Management. Primary responsibilities ...

Kobie Marketing

Director, Technology Delivery

Raleigh, NC · Remote

$206.10K/yr

... managing the expectations of a high-profile client partner. How you will make an impact ... Drive alignment across Product, Engineering, QA, and Client Services; clarify ownership, SLAs, and ...

Kobie Marketing

Director, Technology Delivery

Raleigh, NC · Remote

$217K/yr

... managing the expectations of a high-profile client partner. How you will make an impact ... Drive alignment across Product, Engineering, QA, and Client Services; clarify ownership, SLAs, and ...

Syntax

Customer Success Manager

Morrisville, NC · On-site +1

Coordinate with internal delivery, infrastructure, and support teams to ensure consistent service ... Experience managing enterprise-level customers and complex IT environments . * Strong knowledge of ...

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Service Delivery Manager information

See Raleigh, NC salary details

$28.2K

$91.3K

$156K

How much do service delivery manager jobs pay per year?

As of May 30, 2026, the average yearly pay for service delivery manager in Raleigh, NC is $91,312.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $124,400.00 per year, depending on experience, location, and employer.

What Does a Service Delivery Manager Do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What are the key skills and qualifications needed to thrive as a Service Delivery Manager, and why are they important?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a Service Delivery Manager typically collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What are Service Delivery Managers?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

How much do service delivery managers make in the US?

Service Delivery Managers in the US typically earn between $80,000 and $130,000 annually, with the median salary around $105,000. Compensation varies based on experience, industry, location, and certifications such as ITIL or PMP, and often includes benefits and performance bonuses.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

More about Service Delivery Manager jobs
What are the most commonly searched types of Service Delivery jobs in Raleigh, NC? The most popular types of Service Delivery jobs in Raleigh, NC are:
What are popular job titles related to Service Delivery Manager jobs in Raleigh, NC? For Service Delivery Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Delivery Manager jobs in Raleigh, NC look for? The top searched job categories for Service Delivery Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Delivery Manager jobs? Cities near Raleigh, NC with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Raleigh, NC as of May 2026, with employment types broken down into 65% Full Time, 29% Part Time, and 6% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $91,312 per year, or $43.9 per hour.
Technical Delivery Manager (State & Local Government)

Technical Delivery Manager (State & Local Government)

Appian Corporation

Raleigh, NC

$125K - $250K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.

Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results. TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy. All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs).

To be successful in this role, you need:

  • Experience managing a book of business using financial management tools and metrics
  • Experiencing leading agile delivery teams and managing enterprise scale technology programs , including collaborating with architects and product designers to design and deliver compelling solutions for customers
  • Experience understanding customer's strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments.
  • Experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery
  • Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer)
  • Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills
  • Industry-experience in one or more of the following industries: Financial Services, Pharmaceuticals, Insurance, Manufacturing (preferred)
  • Experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management (Preferred)

Basic qualifications:

  • Proven background in support State & Local Government contracts
  • 5+ years of experience in an agile delivery environment with at least 1 year of experience leading a team
  • B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
  • Willingness to travel; 10% or less annually to support customer engagement

The base salary for this role is between $125,000.00 to $250,000.00 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.
In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards.
Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

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Tools and Resources

  • Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
  • Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
  • Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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