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Service Delivery Manager Jobs in Raleigh, NC (NOW HIRING)

Deloitte

Delivery Management Engineer II

Raleigh, NC · Hybrid

$54.25 - $72.50/hr

... service delivery. 4+ years' experience as a technical program or project manager which should include structured planning, reporting, and risk management responsibilities. 4+ years' experience in ...

Deloitte

Delivery Management Engineer III

Raleigh, NC · Hybrid

... service delivery. * 6+ years' experience as a technical program or project manager which should include structured planning, reporting, and risk management responsibilities. * 6+ years' experience in ...

Motorola

Technical Service Manager

Raleigh, NC · Remote

$90K - $105K/yr

This role centers on driving high-efficiency escalation management, operational speed, and service delivery across complex public safety environments. Combining deep technical authority with project ...

AQUALIS

Senior Landscape Crew Lead

Morrisville, NC · On-site

$16.75 - $21.25/hr

The Senior Service Delivery Manager (SSDM / Senior Landscape Crew Lead) will oversee stormwater maintenance, inspection, rehabilitation, and repair activities while providing hands-on leadership to ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Raleigh, NC

Service Delivery Manager information

See Raleigh, NC salary details

$28.2K

$91.3K

$156K

How much do service delivery manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service delivery manager in Raleigh, NC is $91,312.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $124,400.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Raleigh, NC?

The most popular types of Service Delivery jobs in Raleigh, NC are:

What job categories do people searching Service Delivery Manager jobs in Raleigh, NC look for?

The top searched job categories for Service Delivery Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Service Delivery Manager jobs?

Cities near Raleigh, NC with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $91,317 per year, or $43.9 per hour.

Engagement Manager II, Service Delivery

The Select Group

Raleigh, NC • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Engagement Manager II - Service Delivery - Remote
The Select Group is seeking an Engagement Manager II to independently own and execute a portfolio of client engagements, bringing a project and program management discipline to scope, schedule, budget, and risk. The EM II serves as the primary point of contact for assigned engagements - leading delivery, monitoring account health, and partnering cross-functionally so clients realize ongoing value from our services.
Company Overview:
The Select Group (TSG) is a privately held technology consulting firm headquartered in Raleigh, North Carolina. Since 1999, we've been at the forefront of delivering end-to-end consulting services to clients across diverse industries throughout the U.S. and Canada. We help clients solve their toughest challenges, inspire digital innovation and drive meaningful results.
We are committed to supporting various client needs, helping them to address ever-evolving trends across various industries. Our service areas-Cloud & Infrastructure, Cybersecurity, Data & AI, Digital Transformation, Learning & Development, and Project Management & Agile-are designed to create long-term success by aligning with your business goals and advancing to meet future demands.
Core Competencies:
Project & Program Oversight
  • Strong contract interpretation skills, with experience translating Statements of Work (SOWs) into actionable execution plans, schedules, and resource plans.
  • Track record of proactively managing deliverable timelines, dependencies, and contractual obligations.
  • Experience conducting deliverable reviews, securing client approvals, and managing the scope/change amendment process.
  • Sound judgement in issue and risk resolution, knowing when to escalate versus resolve independently.
  • Demonstrated ability to customize standard processes and templates to fit specific client or engagement needs.

Financial & Resource Management
  • Experience monitoring utilization against forecast and reporting on overall financial health.
  • Ability to facilitate project team calls and stand-ups to monitor work and deliverable completion.
  • Experience establishing and tracking SOW Service Level Agreements (SLAs) and operational Key Performance Indicators (KPIs).
  • Comfort partnering on performance management and productivity improvement with TSG's engagement consulting teams.

Client Relationship Management
  • Serve as the primary engagement contact, independently managing the full relationship cycle from onboarding through renewal.
  • Own and lead Quarterly Business Reviews (QBRs), presenting value delivered and aligning future priorities.
  • Build trust with client leadership and become the go-to contact for engagement-related matters.
  • Navigate difficult conversations independently, including scope concerns, performance issues, or delays.
  • Tailor communication style and approach based on stakeholder personalities and preferences.

Technology & Systems
  • Proficiency in Microsoft Office Suite.
  • Experience with CRM and project management platforms.
  • Strong data management skills with commitment to data integrity.
  • Analytical mindset with the ability to extract insights from standard reports to inform decision-making.

Operational Excellence
  • Self-motivated professional capable of managing a complex portfolio of responsibilities without prompting or supervision.
  • Exceptional attention to detail with unwavering commitment to quality and accuracy.
  • Strong time management skills with proven ability to balance competing priorities across multiple accounts in a high-demand environment.
  • Demonstrated reliability in meeting deadlines and upholding high-quality delivery standards.
  • Proactive problem-solving approach with clear awareness of when additional resources or escalation are needed.
  • Experience maintaining data integrity across multiple systems and catching/correcting errors independently.

Key Responsibilities:
  • Own project and program health across scope, schedule, budget, and risk for an assigned portfolio of engagements.
  • Serve as the centralized point of contact for client stakeholders.
  • Conduct client engagement kickoffs and lead regular status update cadences.
  • Facilitate project team calls and/or stand-ups.
  • Monitor weekly work plans, overall utilization, and deliverable completion.
  • Own financial oversight and analysis (utilization against forecast, budget reporting).
  • Drive client engagement outcomes to align with the SOW.
  • Capture project status details and prepare client reporting.
  • Establish and track SOW Service Level Agreement (SLA) compliance and operational KPIs.
  • Support performance management and productivity improvement with TSG's engagement consulting teams.
  • Identify key risks and issues and drive corresponding mitigation plans requiring client or leadership attention.

Key Qualifications:
  • 3+ years of experience in Project/Program Management, Engagement Management, or Customer Success, with demonstrated ability to manage multiple concurrent client engagements.
  • Experience with project planning, scheduling, and resource management; formal project management certification (PMP, CAPM, or similar) is a plus but not required.
  • Comfort owning financial tracking for client engagements, including utilization against forecast, budget reporting, and margin health.

Our Culture:
At TSG, our culture is grounded in taking care of one another. Through our CSR program focused on the wellbeing of our people, we foster a high-performing environment. We remain committed to shaping a more inclusive future for our company and the communities we serve. By prioritizing wellbeing, growth, and inclusivity, we build a foundation of trust, innovation, and shared success-one that multiplies the achievements of our employees, our clients, and our business.
Equal Opportunity Employer:
The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact hr@selectgroup.com for assistance.
For California Applicants, please visit the following website to view our CCPA Notice - https://www.selectgroup.com/ccpa-notice/
Connect with us:
  • See our culture in action on LinkedIn and Instagram
  • Know someone who would be perfect for this role? Share this career opportunity with them.

Questions? Reach out to our talent acquisition team.
Compensation and Benefits
  • The base salary range for this position is $70,000 - $75,000

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