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Service Delivery Manager Jobs in Wisconsin (NOW HIRING)

Ferranti Computer Systems Ltd

WI · On-site

$75 - $95/hr

Your Responsibilities As a Service Delivery Manager, you support services for one or more existing MECOMS customers, with a clear focus on maximizing customer value. You monitor scope, budget ...

1091 Amadeus North America, Inc.

WI · On-site

$120 - $160/hr

Service Delivery Manager Location: Dallas, Texas (Hybrid) Position: Permanent The Service Delivery Manager (SDM), is the customer advocate, empowering the voice of the customer for technology ...

TTEC

Manager, Sales Service Delivery

Krakow, WI · On-site

Manager, Sales Service Delivery Apply now Save jobSaved job Your potential has a place here with TTECs award-winning employment experience. As a Sales Service Delivery Manager working in Krakow ...

Devitechs

WI · On-site

$90 - $130/hr

Manage end-to-end delivery processes to ensure successful outcomes. * Lead delivery teams and ... Ensure projects and services are delivered on time and within agreed standards. * Work closely with ...

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Service Delivery Manager information

See Wisconsin salary details

$29.3K

$94.8K

$162K

How much do service delivery manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service delivery manager in Wisconsin is $94,818.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $129,200.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Wisconsin?

The most popular types of Service Delivery jobs in Wisconsin are:

What are popular job titles related to Service Delivery Manager jobs in Wisconsin?

For Service Delivery Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Service Delivery Manager jobs in Wisconsin look for?

The top searched job categories for Service Delivery Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Service Delivery Manager jobs?

Cities in Wisconsin with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $94,818 per year, or $45.6 per hour.

Service Delivery Manager

Ferranti Computer Systems Ltd

WI • On-site

$75 - $95/hr

Other

Posted 5 days ago

Job description

At Ferranti, we are looking for a new colleague and that might be you! Do you have a passion for IT or the Energy sector, or you are eager to learn more about it – well, then you might be the one we are looking for!

At Ferranti, we focus on finding the right fit for our company. Your role will be shaped around your talents and experience, whether in our project division, product division, or our supporting services, we focus on your career!

Your Responsibilities

As a Service Delivery Manager, you support services for one or more existing MECOMS customers, with a clear focus on maximizing customer value. You monitor scope, budget, quality, planning, risks, and resources to ensure the successful execution of all assigned support services. You lead a dedicated team of consultants and apply Ferranti’s proven project and support methodologies to deliver streamlined operations, measurable results, and high customer satisfaction.

Your Profile
  • At least 2–3 years of experience as a Service Delivery Manager or Project Manager in an IT software environment (preferably ERP)
  • Strong understanding of business processes and familiarity with methodologies such as Agile and ITIL
  • Commercial mindset with the ability to identify opportunities and manage expectations
  • Excellent communication skills, able to deliver clear messages and build consensus across stakeholders
  • Confident in managing administrative tasks and engaging with customers and subcontractors
  • Skilled at bridging business and IT and aligning diverse teams
  • Structured, analytical, and able to build trust through a professional and reliable approach
  • Fluent in Dutch and English; additional languages are a plus
  • Experience in the Energy & Utilities sector is a strong asset
We offer
  • A good work-life balance in a team culture built on trust.
  • The possibility and freedom to work on international projects.
  • Real career opportunities: Whether you want to become an expert or grow into a management role, the choice is yours!
  • Support from a personal coach and our knowledge center.
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