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Service Delivery Manager Jobs in Ohio (NOW HIRING)

T-Mobile

Service Delivery Specialist-SMB

Independence, OH · On-site

$52K - $95K/yr

Job Overview The Service Delivery Specialist is responsible for executing B2B service deliveries ... This role manages the deployment and activation of T-Mobile telecommunications products and ...

Amazon

Infra Delivery Manager

New Albany, OH · On-site

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global ... Managing and developing teams of technicians and engineers, providing both technical and leadership ...

gjpepsi

Territory Delivery Manager

Wilmington, OH · On-site

Territory Delivery Manager Position Summary To serve our internal and external customers by ... Surveys accounts within territory to ensure service and equipment meets or exceeds established ...

Amazon

Infra Delivery Manager

New Albany, OH · On-site

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global ... You will be responsible for managing a group of technicians who are installing and building server ...

Amazon

Infra Delivery Manager

New Albany, OH

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global ... You will be responsible for managing a group of technicians who are installing and building server ...

Amazon

Infra Delivery Manager

New Albany, OH · On-site

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global ... You will be responsible for managing a group of technicians who are installing and building server ...

Amazon

Infra Delivery Manager

New Albany, OH · On-site

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global ... You will be responsible for managing a group of technicians who are installing and building server ...

Amazon

Infra Delivery Manager

New Albany, OH · On-site

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global ... Managing and developing teams of technicians and engineers, providing both technical and leadership ...

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Showing results 41-60

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Ohio

Service Delivery Manager information

See Ohio salary details

$27.6K

$89.3K

$152.6K

How much do service delivery manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service delivery manager in Ohio is $89,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $121,700.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Ohio?

The most popular types of Service Delivery jobs in Ohio are:

What are popular job titles related to Service Delivery Manager jobs in Ohio?

For Service Delivery Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Service Delivery Manager jobs in Ohio look for?

The top searched job categories for Service Delivery Manager jobs in Ohio are:

What cities in Ohio are hiring for Service Delivery Manager jobs?

Cities in Ohio with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Ohio as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $89,308 per year, or $42.9 per hour.

Service Delivery Coordinator (SDC)

Astute Technology Management

Columbus, OH • On-site

$24 - $27/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Location: Columbus, OH/hybrid
Regular Hours: 40, M-F 8 AM to 5 PM ET
Pay Range: $24.00 to $27.00 hourly
Full or Part Time: Full-time
Exempt or Non-Exempt: Non-Exempt
PTO Classification: H1
About Us
At Astute Technology Management, we're more than just an IT services provider - we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. Based in Central Ohio and growing across the Eastern U.S., we deliver smart, reliable IT solutions - from cybersecurity and network management to outsourced support. Our clients count on us because we're responsive, resourceful, and genuinely invested in their success.
Position Overview
As a Service Delivery Coordinator, you'll be the first point of contact for our clients, ensuring every service request is handled with care and efficiency. You'll manage ticket flow, schedule service calls, and keep our team and clients informed. If you love fast-paced work, enjoy helping others, and thrive on keeping things organized, this role is for you.
Key Responsibilities
  • Respond to inbound calls, gather client information, and create new service tickets.
  • Triage and assign tickets to technicians based on priority and skill level, ensuring balanced workloads and quick resolutions.
  • Schedule and oversee all service calls, recurring tasks, and ensure completion to meet client expectations and service level agreements.
  • Communicate proactively with clients about ticket progress, changes, or outages-always advocating for the client's needs.
  • Maintain accurate billing and update client/site/contact info in Autotask.
  • Monitor service boards and metrics, intervene on overdue or high-variance tickets, and push for timely resolutions.
  • Escalate service delivery issues to the Service Manager when needed.
  • Keep procedure documentation up to date and contribute to continuous improvement.
Qualifications
  • Basic computer and operating system knowledge.
  • Strong communication, active listening, and customer care skills.
  • Ability to multi-task, adapt quickly, and work well in a team.
  • Technical awareness to match resources to issues appropriately.
  • Service awareness of key IT offerings.
  • Quick and accurate typing for ticket entry.
  • Self-motivation and attention to detail.
  • Legal authorization to work in the United States
  • Employment is contingent upon successful completion of a background check
Benefits
  • 100% paid employee health care premium
  • 100% paid employee AD&D, STD, and LTD premiums
  • 401(k) or Roth with 4% company match (fully vested on eligibility after 90 days)
  • Low-cost dental and vision coverage
  • Financial assistance for ongoing professional development and training
  • Monthly mobile phone allowance
  • 15 days PTO annually (accrued) and Flex Time
  • 6 paid holidays
Working Conditions
  • Hybrid role requiring regular office presence. Hybrid priveleges available after 90 days of employment.
  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer equipment, and similar tools

Why Astute?
We're committed to your growth and well-being. You'll join a team that values your expertise, encourages learning, and celebrates success. If you're ready to make a difference for our clients and your colleagues, we'd love to meet you.
Ready to join a team that values your growth and puts clients first? Apply today and help us deliver exceptional IT service across the region.

Apply