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Service Delivery Manager Jobs in Ohio (NOW HIRING)

Elite Recruiting Co

Technical Delivery Manager

Dayton, OH · On-site

$125K - $175K/yr

Technical Delivery Manager Dayton, OH Our client is dedicated to providing the highest quality of services to our clients and employees. We are proud to be the primary partner to top companies in the ...

Lowe's

Market Delivery Manager - XDT

Twinsburg, OH

What You Will Do The Market Delivery Manager (MDM) is primarily responsible for ensuring Delivery Customer Satisfaction thru service and quality control standards, for customers in a specific market ...

McKesson

Agile Delivery Manager

Columbus, OH · On-site +1

... services that make quality care more accessible and affordable. Here, we focus on the health ... The Agile Delivery Manager (ADM) is a People Leader role accountable for delivery outcomes through ...

Aztec Group

Technology Delivery Manager

Radnor, OH · On-site

  • Medical

  • Vision

  • Life

  • Retirement

The successful candidate will work across Product, Technology Pillars, Engineering, Architecture, Security, Data, Service, Vendors and Business PMO to ensure delivery is well planned, actively ...

Chadwell Supply

Delivery Manager (Logistics)

Columbus, OH · On-site

$64K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview The Branch Delivery Logistics Manager oversees the transporting of products, goods and materials from and between a distribution facility, customers, and vendors. Daily work schedule may ...

Chadwell Supply

Delivery Manager (Logistics)

Columbus, OH · On-site

$64K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview The Branch Delivery Logistics Manager oversees the transporting of products, goods and materials from and between a distribution facility, customers, and vendors. Daily work schedule may ...

FIDELITONE

Last Mile Delivery Manager

Grove City, OH · On-site

Ensure transportation services to our internal and external customers with the highest degree of ... The Delivery Manager MUST HAVE world class communication/customer service skills as well as ...

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Showing results 21-40

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Ohio

Service Delivery Manager information

See Ohio salary details

$27.6K

$89.3K

$152.6K

How much do service delivery manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service delivery manager in Ohio is $89,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $121,700.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Ohio?

The most popular types of Service Delivery jobs in Ohio are:

What are popular job titles related to Service Delivery Manager jobs in Ohio?

For Service Delivery Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Service Delivery Manager jobs in Ohio look for?

The top searched job categories for Service Delivery Manager jobs in Ohio are:

What cities in Ohio are hiring for Service Delivery Manager jobs?

Cities in Ohio with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Ohio as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $89,308 per year, or $42.9 per hour.

Manager-Delivery

Sumitomo Electric Wiring Systems, Inc.

Marysville, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

SEWS - Ohio Customer Service Center (Marysville, OH)
BASIC PURPOSE: Manage customer relations and delivery operations to ensure on-time product delivery, strong customer and internal relationships, and efficient inventory management while promoting continuous improvement and achieving performance targets.
BASIC POSITION DUTIES:
  • S-NVC Activities and KPIs
    • Lead and support departmental S-NVC (SEWS New Value Chain) initiatives to support continuous improvement
    • Track, analyze, and report monthly KPIs to ensure performance targets are achieved
  • Customer Relations
    • Provide support to the MBU customer base - including Subaru, Honda, and Tier II suppliers
    • Develop and maintain strong relationships with customer contacts and management to support business objectives
  • Order Management
    • Monitor customer orders and related activities to ensure on-time delivery requirements are met
  • Inventory Control
    • Manage and monitor inventory levels to ensure availability aligns with customer demand
    • Communicate with customers, manufacturing plants, and local staff to support timely production and inventory availability
  • Product Delivery
    • Provide direction and support to warehouse operations to ensure complete and timely delivery to all customers
  • Build-out Management/Start-up Activity
    • Monitor weekly build reports issued by the Delivery team to support smooth start-up activities
    • Ensure all compensation requests are submitted by required deadlines
  • Supplier Performance
    • Review supplier performance reports and ensure root cause analysis is conducted
    • Develop and implement effective countermeasures in a timely manner
    • Communicate issues, actions, and results clearly with customer and SEWS upper management team
  • Performance Management
    • Lead recruitment, selection, training, and performance evaluation of Delivery team members
    • Maintain open and effective communication with all staff
    • Foster a positive and collaborative work environment
  • Lead the team in identifying and implementing improvements to enhance process efficiency and reduce costs
  • Support additional projects and responsibilities as assigned
  • POSITION REQUIREMENTS:
  • Bachelor degree required
  • 8-10 yrs experience in inventory control, purchasing, or customer service environments (automotive industry preferred), including 2-4 years in a supervisory or middle management role.
  • Strong organizational, task management, and problem-solving skills
  • Excellent written and verbal communication abilities
  • Ability to interact effectively with all levels of SEWS associates and customer contacts
  • Demonstrated leadership experience, including managing and developing salaried staff
  • Ability to lead team to achieve organizational goals and drive performance
  • Proficiency in Microsoft Office applications (Excel, Outlook, etc.)
  • Experience with mainframe systems, including order and inventory management applications.
  • Ability to manage multiple priorities and perform effectively in a fast-paced environment
  • Willing to travel as needed
About Sumitomo Electric Wiring Systems, Inc.
Sumitomo Electric Wiring Systems, Inc. (SEWS) is part of the Sumitomo family of companies, a 400 year old brand with a reputation for quality and reliability. With the support of facilities throughout North America, SEWS has been delivering innovative solutions to automakers for over 30 years, and is a leading supplier of electrical distribution systems, components and electronics. SEWS is committed to technical development worldwide and with a global network of resources, is able to deliver a truly competitive advantage to each of our customers. Our associates are what drive Sumitomo's continued growth, which is why we proudly offer a competitive salary and comprehensive benefits package, including Medical, Dental, Vision, Disability, Life, 401(k) with match, tuition benefits, paid holidays and vacation.
To learn more about us, please visit www.sewsus.com.
Follow Us on LinkedIn: https://www.linkedin.com/company/sumitomo-electric-wiring-systems
About the Sumitomo Electric Group
Since the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables. With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials. We are a Fortune global 500 company.
To learn more about Sumitomo Electric Group, please visit http://global-sei.com.
Follow Us on LinkedIn: http://www.linkedin.com/company/sumitomo-electric
**Interested Candidates Should Submit Cover Letter and Salary History When Applying.**
An Equal Opportunity Employer M/F/D/V
Employment Type: Full-Time

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