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Service Delivery Manager Jobs in Ohio (NOW HIRING)

Accellis Technology Group

Be Seen First

Client Experience and Service Delivery Manager

Cleveland, OH · On-site

$75K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Client Experience & Service Delivery Manager owns the quality, consistency, and reliability of Accellis service delivery across both Service Desk and Dedicated IT clients. This role ensures ...

q.beyond AG

$103.63 - $126.65/hr

  • Medical

  • Retirement

Manage the delivery of our services for one or more key business customers. * Support customers throughout the onboarding process and guide them in successfully using our services. * Build and ...

Thinx

$92.55 - $115.69/hr

Prüfung technischer Ergebnisse, Berichte und Delivery * Übersetzung und Anpassung technischer ... B1) * Mindestens 5 Jahre Erfahrung im Bereich IT Service Management, Cyber Security und ...

Bank AG

$85.60 - $125.54/hr

Abgeschlossenes Studium in Informatik, Betriebswirtschaft oder einem verwandten Bereich * Mindestens 3 Jahre Erfahrung als Service Delivery Manager (idealerweise im Bereich Applikationsmanagement) in ...

Huntington

Sr Service Delivery Manager, Software

Columbus, OH · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Description This role will be onsite at our Easton office in Columbus, OH preferred (or in Minnetonka, MN or Charlotte, NC or Dallas, TX) The Sr Service Delivery Manager, Software. for the IT CLOCS ...

Huntington

Sr Service Delivery Manager, Software

Columbus, OH · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Description This role will be onsite at our Easton office in Columbus, OH preferred (or in Minnetonka, MN or Charlotte, NC or Dallas, TX) The Sr Service Delivery Manager, Software. for the IT CLOCS ...

Tata Consultancy Service Limited

Delivery Manager

Columbus, OH · On-site

$140K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Service Ownership (Across Towers/Portfolios) • Drive integrated delivery across various ... Management & Business Alignment • Understand client business priorities (Utilities domain grid ...

Leidos

Delivery Manager

Beavercreek, OH

$131K - $237K/yr

The Delivery Manager is responsible for planning, organizing, and managing resources to ensure the successful execution and delivery of program objectives within scope, schedule, and budget ...

Leidos

Delivery Manager

Beavercreek, OH · On-site

$131K - $237K/yr

The Delivery Manager is responsible for planning, organizing, and managing resources to ensure the successful execution and delivery of program objectives within scope, schedule, and budget ...

ODW Logistics

Delivery Manager

Lockbourne, OH · On-site

Our extensive range of services include supply chain design and innovation, warehousing, efficient ... POSITION SUMMARY The Delivery Manager serves as the single point of accountability for customer ...

ODW Logistics Inc

Delivery Manager

Lockbourne, OH

Our extensive range of services include supply chain design and innovation, warehousing, efficient ... POSITION SUMMARY The Delivery Manager serves as the single point of accountability for customer ...

Northstar Cafe

Delivery Service

West Chester, OH

  • Medical

  • Dental

  • PTO

Serve guests and deliver in a timely manner and with genuine enthusiasm, following our best known methods * Assist in keeping our restaurant sparkling clean and safe * Help out the in-store team with ...

Air Liquide

Product Delivery Manager

Independence, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Delivery Manager is accountable for day to day product operations and performance ... Responsible for the local Service Level Agreement. * They are accountable for incident & request ...

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Showing results 1-20

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Ohio

Service Delivery Manager information

See Ohio salary details

$27.6K

$89.3K

$152.6K

How much do service delivery manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service delivery manager in Ohio is $89,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $121,700.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Ohio?

The most popular types of Service Delivery jobs in Ohio are:

What are popular job titles related to Service Delivery Manager jobs in Ohio?

For Service Delivery Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Service Delivery Manager jobs in Ohio look for?

The top searched job categories for Service Delivery Manager jobs in Ohio are:

What cities in Ohio are hiring for Service Delivery Manager jobs?

Cities in Ohio with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Ohio as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $89,308 per year, or $42.9 per hour.

Service Delivery Manager -w2

Sidram Technologies

Columbus, OH • On-site

Contractor

Re-posted 2 days ago

Job description

Service Delivery Manager

Location: Columbus is preferred, also open to Minnetonka, MN, or Chicago, IL

Contract to Hire

This team supports ACH, EDI, mainframe Wire components, and Integrated Payables.

PEP+ skills are a must for this role

Mainframe knowledge is a must

This role has an agile kanban team of several mainframe developers, BSAs, and QA resources.

The team does both Business Discretionary work along with all the Production Support activities.

Fast-paced environment, need to be able to multitask

Able to develop strong relationships with key stakeholders/vendors

Ability to take charge and lead the team

Note - PEP+ (Payment Engine Plus) is a Fiserv core payments processing system used primarily by banks and financial institutions to process ACH and other electronic payments.

Rachael

IT Services | Development | Staffing

URL: http:/www.sidramtech.com |

Email: rachael@sidramtech.com  

Direct: 4705239688

Led by 25+ Years of Industry Experience

 

 

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