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Service Delivery Manager Jobs in Ohio (NOW HIRING)

Leidos

Customer Service Delivery Manager

Cleveland, OH · On-site

$107K - $195K/yr

Join our team as a Customer Service Delivery Manager (CSDM) supporting our NASA customer. In this mission-critical leadership role, you will oversee service delivery across assigned NASA Centers ...

Accellis Technology Group

Be Seen First

Client Experience and Service Delivery Manager

Cleveland, OH · On-site

$75K - $90K/yr

The Client Experience & Service Delivery Manager owns the quality, consistency, and reliability of Accellis service delivery across both Service Desk and Dedicated IT clients. This role ensures ...

Sopra Steria USA

Zur Unterstützung unseres Teams suchen wir erfahrende IT Service Delivery Manager: * Im Bereich Digital Platform Services verantwortest du die Sicherstellung der Serviceleistungen gegenüber unseren ...

Bank AG

Abgeschlossenes Studium in Informatik, Betriebswirtschaft oder einem verwandten Bereich * Mindestens 3 Jahre Erfahrung als Service Delivery Manager (idealerweise im Bereich Applikationsmanagement) in ...

Goosehead

Manager - Service Delivery

Westlake, OH · On-site

Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT). * Conduct structured coaching sessions that drive performance behaviors. * Deliver weekly 1:1s focused on development, growth ...

Goosehead

Manager - Service Delivery

Westlake, OH · On-site

Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT). * Conduct structured coaching sessions that drive performance behaviors. * Deliver weekly 1:1s focused on development, growth ...

Goosehead

Manager - Service Delivery

Westlake, OH · On-site

Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT). * Conduct structured coaching sessions that drive performance behaviors. * Deliver weekly 1:1s focused on development, growth ...

NK Networks & Services GmbH

$60 - $80/hr

... Service und öffentliche Verwaltung. Axians GA Netztechnik GmbH bietet Lösungen für Funk‑ und Festnetzinfrastrukturen. In der Verkehrswegeinfrastruktur verknüpfen wir Leit‑ und ...

Leidos

Delivery Manager

Beavercreek, OH · On-site

$131K - $237K/yr

The Delivery Manager is responsible for planning, organizing, and managing resources to ensure the successful execution and delivery of program objectives within scope, schedule, and budget ...

Leidos

Delivery Manager

Beavercreek, OH · On-site

$131K - $237K/yr

The Delivery Manager is responsible for planning, organizing, and managing resources to ensure the successful execution and delivery of program objectives within scope, schedule, and budget ...

Fairygodboss

Delivery Manager

Beavercreek, OH · On-site

$131K - $237K/yr

The Delivery Manager is responsible for planning, organizing, and managing resources to ensure the ... services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email ...

Northern Base

Delivery Manager

Columbus, OH · On-site

Represent TCS as the face of delivery at onsite _____ 2. End-to-End Service Ownership (Across ... Manage: o Client escalations o Critical incidents with high business impact * Drive RCA-based ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Ohio

Service Delivery Manager information

See Ohio salary details

$27.6K

$89.3K

$152.6K

How much do service delivery manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for service delivery manager in Ohio is $89,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $121,700.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Ohio?

The most popular types of Service Delivery jobs in Ohio are:

What are popular job titles related to Service Delivery Manager jobs in Ohio?

For Service Delivery Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Service Delivery Manager jobs in Ohio look for?

The top searched job categories for Service Delivery Manager jobs in Ohio are:

What cities in Ohio are hiring for Service Delivery Manager jobs?

Cities in Ohio with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Ohio as of September 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $89,308 per year, or $42.9 per hour.

Service Delivery Manager -w2

Columbus, OH • On-site

Sidram Technologies
See more jobs at Sidram Technologiesexternal

Contractor

Re-posted 25 days ago

Job description

Service Delivery Manager

Location: Columbus is preferred, also open to Minnetonka, MN, or Chicago, IL

Contract to Hire

This team supports ACH, EDI, mainframe Wire components, and Integrated Payables.

PEP+ skills are a must for this role

Mainframe knowledge is a must

This role has an agile kanban team of several mainframe developers, BSAs, and QA resources.

The team does both Business Discretionary work along with all the Production Support activities.

Fast-paced environment, need to be able to multitask

Able to develop strong relationships with key stakeholders/vendors

Ability to take charge and lead the team

Note - PEP+ (Payment Engine Plus) is a Fiserv core payments processing system used primarily by banks and financial institutions to process ACH and other electronic payments.

Rachael

IT Services | Development | Staffing

URL: http:/www.sidramtech.com |

Email: rachael@sidramtech.com  

Direct: 4705239688

Led by 25+ Years of Industry Experience

 

 

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