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Service Delivery Manager Jobs in Ohio (NOW HIRING)

BCIC Swiss

$70.50 - $94.01/hr

Manage end-to-end service delivery operations for clients. * Ensure services are delivered according to SLA (Service Level Agreement). * Coordinate with technical teams, clients, and vendors.

q.beyond AG

$74.82 - $109.36/hr

Gestalte gemeinsam mit uns zukunftssichere IT-Lösungen als Service Delivery Manager (m/w/d) an einem unserer Standorte: * Augsburg * Darmstadt * Hamburg * Köln * Leipzig * Oberhausen * Ulm DEINE ...

MEDIA BROADCAST GmbH

$74.22 - $102.76/hr

Wir suchen zum nächstmöglichen Zeitpunkt einen Service Delivery Manager (m/w/d) zur Verstärkung unseres Teams. Deine Aufgaben * Verantwortlicher Kundenansprechpartner auf betrieblicher Ebene

Accellis Technology Group

Be Seen First

Client Experience and Service Delivery Manager

Cleveland, OH · On-site

$75K - $90K/yr

The Client Experience & Service Delivery Manager owns the quality, consistency, and reliability of Accellis service delivery across both Service Desk and Dedicated IT clients. This role ensures ...

Sopra Steria USA

$81 - $127/hr

Zur Unterstützung unseres Teams suchen wir erfahrende IT Service Delivery Manager: * Im Bereich Digital Platform Services verantwortest du die Sicherstellung der Serviceleistungen gegenüber unseren ...

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q.beyond AG

$103.63 - $126.65/hr

Manage the delivery of our services for one or more key business customers. * Support customers throughout the onboarding process and guide them in successfully using our services. * Build and ...

Thinx

$92.55 - $115.69/hr

Prüfung technischer Ergebnisse, Berichte und Delivery * Übersetzung und Anpassung technischer ... B1) * Mindestens 5 Jahre Erfahrung im Bereich IT Service Management, Cyber Security und ...

Bank AG

$85.60 - $125.54/hr

Abgeschlossenes Studium in Informatik, Betriebswirtschaft oder einem verwandten Bereich * Mindestens 3 Jahre Erfahrung als Service Delivery Manager (idealerweise im Bereich Applikationsmanagement) in ...

q.beyond AG

$74.82 - $109.36/hr

Gestalte gemeinsam mit uns zukunftssichere IT-Lösungen als Service Delivery Manager (m/w/d) an einem unserer Standorte: * Augsburg * Darmstadt * Hamburg * Köln * Leipzig * Oberhausen * Ulm DEINE ...

Leidos

Delivery Manager

Beavercreek, OH

$131K - $237K/yr

The Delivery Manager is responsible for planning, organizing, and managing resources to ensure the successful execution and delivery of program objectives within scope, schedule, and budget ...

Leidos

Delivery Manager

Beavercreek, OH · On-site

$131K - $237K/yr

The Delivery Manager is responsible for planning, organizing, and managing resources to ensure the successful execution and delivery of program objectives within scope, schedule, and budget ...

Fairygodboss

Delivery Manager

Beavercreek, OH · On-site

$131.30 - $237.35/hr

The Delivery Manager is responsible for planning, organizing, and managing resources to ensure the ... services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Ohio

Service Delivery Manager information

See Ohio salary details

$27.6K

$89.3K

$152.6K

How much do service delivery manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service delivery manager in Ohio is $89,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $121,700.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Ohio?

The most popular types of Service Delivery jobs in Ohio are:

What are popular job titles related to Service Delivery Manager jobs in Ohio?

For Service Delivery Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Service Delivery Manager jobs in Ohio look for?

The top searched job categories for Service Delivery Manager jobs in Ohio are:

What cities in Ohio are hiring for Service Delivery Manager jobs?

Cities in Ohio with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Ohio as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $89,308 per year, or $42.9 per hour.

Service Delivery Manager

BCIC Swiss

On-site

$70.50 - $94.01/hr

Other

Posted 4 days ago

Job description

Description

BCIC Swiss | Best Connect International Company is looking for a Full-Time, On-site "Service Delivery Manager" in Germany.

Responsibilities
  • Manage end-to-end service delivery operations for clients.
  • Ensure services are delivered according to SLA (Service Level Agreement).
  • Coordinate with technical teams, clients, and vendors.
  • Monitor project progress and resolve service-related issues.
  • Maintain strong client relationships and ensure customer satisfaction.
  • Prepare service reports, performance reports, and documentation.
  • Handle incident management and escalation processes.
  • Improve service quality and operational efficiency.
  • Support team management, task allocation, and performance monitoring.
  • Ensure timely delivery of IT support and infrastructure services.
Requirements
  • Valid work permit for Germany (mandatory)
  • Several years of experience in a similar IT Support role
  • Strong communication and documentation skills
  • Local language(German) & English B2 level needed
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