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Service Delivery Manager Jobs in Delaware (NOW HIRING)

Morgan Properties

Service Manager

Claymont, DE · On-site

$31 - $34/hr

Coordinate contractors and vendors, ensuring timely completion and quality service delivery * Manage and maintain inventory of maintenance materials, tools, and supplies while ordering efficiently

F.H. Furr

Plumbing Service Manager

Georgetown, DE · On-site

$85K - $100K/yr

We're a residential service company built on professionalism, integrity, and delivering an ... Our team is known for doing things the right way--and we're looking for a Plumbing Service Manager ...

JP Morgan Chase

Client Service Manager II

Newark, DE · On-site

Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences. As a Client Service Manager II within JPMorganChase, you will play ...

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All JobsService Delivery Manager JobsService Delivery Manager Jobs in Delaware

Service Delivery Manager information

See Delaware salary details

$29K

$94K

$160.6K

How much do service delivery manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for service delivery manager in Delaware is $94,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Delivery Manager, and why are they important?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How much does a delivery manager get paid?

A Service Delivery Manager's average salary varies by experience and location but typically ranges from $70,000 to $130,000 annually. Factors such as industry, certifications, and company size can influence compensation, and many roles include management of client relationships and service quality standards.

What is the highest paying delivery service job?

For Service Delivery Managers, the highest paying roles are often in large corporations or specialized sectors such as IT service management or logistics, with salaries exceeding $100,000 annually. Senior or executive-level positions, such as Director of Service Delivery, can offer even higher compensation, especially with relevant certifications like ITIL or PMP and extensive experience in project management and client relations.

What are Service Delivery Managers?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make in the US?

Service Delivery Managers in the US typically earn between $80,000 and $130,000 annually, with the median salary around $105,000. Compensation varies based on experience, industry, location, and certifications such as ITIL or PMP, and often includes benefits and performance bonuses.

What Does a Service Delivery Manager Do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What is the role of a service delivery manager?

A Service Delivery Manager oversees the delivery of services to clients, ensuring quality, efficiency, and customer satisfaction. They coordinate between technical teams and clients, manage service level agreements (SLAs), and often utilize project management tools to meet organizational goals.

How does a Service Delivery Manager typically collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
What are the most commonly searched types of Service Delivery jobs in Delaware? The most popular types of Service Delivery jobs in Delaware are:
What are popular job titles related to Service Delivery Manager jobs in Delaware? For Service Delivery Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Service Delivery Manager jobs in Delaware look for? The top searched job categories for Service Delivery Manager jobs in Delaware are:
What cities in Delaware are hiring for Service Delivery Manager jobs? Cities in Delaware with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you
Service Manager

Service Manager

Morgan Properties

Claymont, DE • On-site

$31 - $34/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Morgan Properties rating

7.8

Company rating: 7.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

63rd of 154 rated real estate companies

Job description

Service Manager - Multifamily Maintenance | Claymont/Wilmington, DE
We are seeking a hands-on, experienced Service Manager with a "Whatever It Takes" approach to lead maintenance operations across our Wood Acres (178 units) and Longview (90 units) communities. In this full-time role, you will ensure the physical integrity of both properties meets company standards and all applicable laws while driving team performance and delivering a high level of customer service.
As a Service Manager, you will be expected to:
  • Lead daily maintenance operations including across both communities
  • Develop and execute an organized production schedule and preventive maintenance plan
  • Supervise and support a team of 2 Maintenance Technicians, providing direction, training, and ongoing development
  • Troubleshoot and resolve technical issues across HVAC systems, plumbing, carpentry, appliances, and general maintenance
  • Provide hands-on support with repairs, including plumbing, carpentry, and washer/dryer-related work orders
  • Coordinate contractors and vendors, ensuring timely completion and quality service delivery
  • Manage and maintain inventory of maintenance materials, tools, and supplies while ordering efficiently
  • Partner with office staff to ensure timely follow-up and exceptional resident service
  • Conduct regular inspections of buildings, grounds, and vacant units
  • Assist with snow removal preparation and response, including working with snowplow vendors
  • Ensure emergency preparedness and personally respond to urgent site needs when required
  • Plan, assign, and direct maintenance activities while maintaining strong communication and time management

Compensation & Incentives:
  • Pay Range: $31.00 - $34.00 per hour
  • Up to 50% Rent Discount
  • Property Staff Shared Renewal Commissions
  • Morgan Essentials: $300 quarterly
  • On-Call Appreciation: $15/day for holding the on-call phone
  • Medical, Dental, and Vision Benefits
  • 401(k) Retirement Plan with Company Match
  • Generous Paid Time Off, including 10 holidays per year and sick leave

Hours & Schedule:
  • Monday - Friday: 8:00 AM - 4:30 PM
  • Paid rotating on-call participation required
  • Must be available and prepared for emergency events
  • Schedule subject to change based on business needs

What we'll expect from you:
  • 2+ years of maintenance leadership or management experience
  • 4+ years of maintenance experience or transferable technical background
  • Strong, well-rounded maintenance skillset across HVAC, plumbing, carpentry, and appliances
  • HVAC certification required; boiler experience preferred
  • Proven ability to manage work orders, scheduling, inventory, and vendor coordination
  • Strong communication, leadership, and organizational skills
  • High level of customer service and responsiveness
  • Experience using smartphone apps, Microsoft Teams, and email systems
  • Active and valid driver's license and personal vehicle
  • Ability to work in a fast-paced environment and support emergency and on-call needs

#AC6182
If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Get To Know Us:
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.
Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.

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