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Service Delivery Manager Jobs in Delaware (NOW HIRING)

Berkley

Technical Delivery Manager

Wilmington, DE · On-site

Here at Berkley Technology Services, the core of our success is our people. Our teams bring their ... Responsibilities We are seeking a dynamic Technical Delivery Manager to lead complex infrastructure ...

Berkley

Technical Delivery Manager

Wilmington, DE · On-site

Here at Berkley Technology Services, the core of our success is our people. Our teams bring their ... Responsibilities We are seeking a dynamic Technical Delivery Manager to lead complex infrastructure ...

Berkley

Technical Delivery Manager

Wilmington, DE · On-site

Here at Berkley Technology Services, the core of our success is our people. Our teams bring their ... We are seeking a dynamic Technical Delivery Manager to lead complex infrastructure and application ...

Barclays

Change Delivery Manager

Wilmington, DE · On-site

Management of change projects within the organisation, ensuring that they are delivered on time ... All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service ...

Sharp Energy, Inc.

Propane Delivery Driver

Newark, DE

$16.50 - $20.50/hr

Check credit status of customers prior to making deliveries when on call * Collect payments from customers and disconnect gas service as directed. * Keep the Delivery Manager and DM informed of ...

Chesapeake Utilities

Propane Delivery Driver

Newark, DE · On-site

$16.50 - $20.50/hr

Check credit status of customers prior to making deliveries when on call * Collect payments from customers and disconnect gas service as directed. * Keep the Delivery Manager and DM informed of ...

Chesapeake

Propane Delivery Driver

Newark, DE · On-site

$16.50 - $20.50/hr

Check credit status of customers prior to making deliveries when on call * Collect payments from customers and disconnect gas service as directed. * Keep the Delivery Manager and DM informed of ...

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All JobsService Delivery Manager JobsService Delivery Manager Jobs in Delaware

Service Delivery Manager information

See Delaware salary details

$29K

$94K

$160.6K

How much do service delivery manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for service delivery manager in Delaware is $94,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Delivery Manager, and why are they important?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How much does a delivery manager get paid?

A Service Delivery Manager's average salary varies by experience and location but typically ranges from $70,000 to $130,000 annually. Factors such as industry, certifications, and company size can influence compensation, and many roles include management of client relationships and service quality standards.

What is the highest paying delivery service job?

For Service Delivery Managers, the highest paying roles are often in large corporations or specialized sectors such as IT service management or logistics, with salaries exceeding $100,000 annually. Senior or executive-level positions, such as Director of Service Delivery, can offer even higher compensation, especially with relevant certifications like ITIL or PMP and extensive experience in project management and client relations.

What are Service Delivery Managers?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make in the US?

Service Delivery Managers in the US typically earn between $80,000 and $130,000 annually, with the median salary around $105,000. Compensation varies based on experience, industry, location, and certifications such as ITIL or PMP, and often includes benefits and performance bonuses.

What Does a Service Delivery Manager Do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What is the role of a service delivery manager?

A Service Delivery Manager oversees the delivery of services to clients, ensuring quality, efficiency, and customer satisfaction. They coordinate between technical teams and clients, manage service level agreements (SLAs), and often utilize project management tools to meet organizational goals.

How does a Service Delivery Manager typically collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
What are the most commonly searched types of Service Delivery jobs in Delaware? The most popular types of Service Delivery jobs in Delaware are:
What are popular job titles related to Service Delivery Manager jobs in Delaware? For Service Delivery Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Service Delivery Manager jobs in Delaware look for? The top searched job categories for Service Delivery Manager jobs in Delaware are:
What cities in Delaware are hiring for Service Delivery Manager jobs? Cities in Delaware with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you
Technical Delivery Manager

Technical Delivery Manager

Berkley

Wilmington, DE • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Company Details
Company URL: https://berkleytechnologyservices.com/
W.R. Berkley Corporation is comprised of 60+ businesses alongside Berkley Technology Services (BTS) and other shared services groups.
Here at Berkley Technology Services, the core of our success is our people. Our teams bring their own unique perspective and experiences which enables us to translate the needs of our business to deliver adaptable, secure solutions while providing an unmatched user-focused experience.
Our tagline "Thoughtful Minds | Empowering Possibilities" was crafted with our own teams in mind. At BTS, our teams thrive in Berkley's decentralized model - leveraging the power of being part of a long standing, heritage brand with extensive expertise while innovation and being entrepreneurial is encouraged.
Internally, we operate as a relatively flat organization valuing communication and feedback. We pride ourselves in an open-door policy where no one is treated differently based on title, fostering a culture of trust, transparency, and engagement.
Mission (what we stand for): We Believe in the value of every voice, Translate needs into capabilities, & Secure the future of Berkley.
Vision (where we're going): Be the foundation of Berkley through adaptable solutions, resilient environments, and an unmatched experience.
Come join us as we push forward into the future of industry leading technological solutions.
Responsibilities
We are seeking a dynamic Technical Delivery Manager to lead complex infrastructure and application initiatives across our engineering divisions. In this role, you will guide teams through agile practices, drive delivery excellence, and ensure alignment between technology solutions and business needs. The ideal candidate combines deep technical expertise with strong leadership and communication skills-capable of navigating a diverse technology landscape, fostering collaboration, and delivering secure, adaptable solutions that support Berkley's future.
  • Planning, coordinating, and communicating at a team and ART level. Identifying and resolving blockers for the teams. Identifying and mitigating current and future risks to delivery.
  • Actively monitoring delivery and identifying areas for continuous improvement.
  • Engaging with Business Stakeholders. Understanding their needs, priorities, and concerns.
  • Clearly presenting delivery progress to leadership and business stakeholders from feature inception to adoption.
  • Balancing refinement activities alongside sprint deliverables to maintaining a healthy backlog.
  • Perform project analysis, manage risks, identify, and influence necessary course corrections, creatively solve problems.
  • Facilitates daily stand-ups, reviews, retrospectives, sprint planning, and demos, plans projects and releases.
  • Understanding the technology landscape, constantly being aware of changes, proactively communicating changes to teams.
  • Onboarding resources and staff. Coaches' teams to achieve higher levels of agile maturity.
  • Managing vendor relationships.
  • Navigating an ever-changing landscape showing flexibility while working with 60+ organizational units.
  • Manages several concurrent projects to ensure their on-time delivery according to customer expectations.
  • Oversees Jira ticketing system and assigns tasks; and applies innovative approaches, methodologies, and/or techniques while directing projects, programs, and activities.
  • Utilizes experience and expert knowledge for establishing and documenting policies and standard operating procedures for the team.

Qualifications
Preferred Skills/Experience
  • SAFe, PgMP and/or PMP Certification will be an added advantage.
  • Experience with Atlassian suite of tools, specifically Jira and Confluence.
  • Experience implementing or working with a Lean Portfolio Management Organization.
  • 7+ years' experience in managing multiple medium-to-large scale IT Infrastructure projects / programs collaborating with cross functional teams in the financial services industry.

Travel Requirements
  • Low level of domestic U.S. travel required (up to 20% of time)

Behavioral Core Competencies
  • Flexibility
  • Customer Service Oriented & Operational Effectiveness
  • Personal Ownership
  • Quick Decision Making
  • Team Builder
  • Transformational Leadership

Are you ready to manage a highly skilled team and push them to greatness? We are looking for someone who:
  • Has a drive to lead.
  • Has initiative to perform and inspire others to perform at a high level.
  • Pushes themself, pushes others. Makes sure people keep their promises. Stretches the possible.
  • Takes ownership of business initiatives and outcomes.
  • Builds and fosters relationships required for smooth execution.
  • Takes a value driven approach to delivery using the SAFe Agile Framework.
  • Has a bias for action, operates with urgency.
  • Can handle high pressure situations and develop viable solutions to problems.
  • Able to operate independently, in thinking, and driving action across multiple teams and organizations to deliver value.

What we'll bring
  • An engaged and supportive leadership team that will invest in you.
  • Talented engineering teams to work with.
  • A budget for continual improvement.
  • A broad group of industry experts who work closely with us on everything we do.

The Company is an equal employment opportunity employer.
• Base Salary Range: $99,000 - $143,000
• Eligible to participate in annual discretionary bonus
• Benefits include: Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

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