Service Delivery Manager Jobs in Delaware (NOW HIRING)

Company URL: https://berkleytechnologyservices.com/

W.R. Berkley Corporation is comprised of 60+ businesses alongside Berkley Technology Services (BTS) and other shared services groups.

Here at Berkley Technology Services, the core of our success is our people. Our teams bring their own unique perspective and experiences which enables us to translate the needs of our business to deliver adaptable, secure solutions while providing an unmatched user-focused experience.

Our tagline "Thoughtful Minds | Empowering Possibilities" was crafted with our own teams in mind. At BTS, our teams thrive in Berkley's decentralized model - leveraging the power of being part of a long standing, heritage brand with extensive expertise while innovation and being entrepreneurial is encouraged.

Internally, we operate as a relatively flat organization valuing communication and feedback. We pride ourselves in an open-door policy where no one is treated differently based on title, fostering a culture of trust, transparency, and engagement.

Mission (what we stand for):  We Believe in the value of every voice, Translate needs into capabilities, & Secure the future of Berkley. 

Vision (where we're going): Be the foundation of Berkley through adaptable solutions, resilient environments, and an unmatched experience.

Come join us as we push forward into the future of industry leading technological solutions.

• Planning, coordinating, and communicating at a team and ART level. Identifying and resolving blockers for the teams. Identifying and mitigating current and future risks to delivery.
• Actively monitoring delivery and identifying areas for continuous improvement.
• Engaging with Business Stakeholders. Understanding their needs, priorities, and concerns.
• Clearly presenting delivery progress to leadership and business stakeholders from feature inception to adoption.
• Balancing refinement activities alongside sprint deliverables to maintaining a healthy backlog.
• Perform project analysis, manage risks, identify, and influence necessary course corrections, creatively solve problems.
• Facilitates daily stand-ups, reviews, retrospectives, sprint planning, and demos, plans projects and releases.
• Understanding the technology landscape, constantly being aware of changes, proactively communicating changes to teams.
• Onboarding resources and staff. Coaches' teams to achieve higher levels of agile maturity.
• Managing vendor relationships.
• Navigating an ever-changing landscape showing flexibility while working with 60+ organizational units.
• Manages several concurrent projects to ensure their on-time delivery according to customer expectations.
• Oversees Jira ticketing system and assigns tasks; and applies innovative approaches, methodologies, and/or techniques while directing projects, programs, and activities.
• Utilizes experience and expert knowledge for establishing and documenting policies and standard operating procedures for the team.

Preferred Skills/Experience

• SAFe, PgMP and/or PMP Certification will be an added advantage.
• Experience with Atlassian suite of tools, specifically Jira and Confluence.
• Experience implementing or working with a Lean Portfolio Management Organization.
• 7+ years' experience in managing multiple medium-to-large scale IT Infrastructure projects / programs collaborating with cross functional teams in the financial services industry.

Travel Requirements

• Low level of domestic U.S. travel required (up to 20% of time)

Behavioral Core Competencies

• Flexibility
• Customer Service Oriented & Operational Effectiveness
• Personal Ownership
• Quick Decision Making
• Team Builder
• Transformational Leadership

Are you ready to manage a highly skilled team and push them to greatness? We are looking for someone who:

• Has a drive to lead.
• Has initiative to perform and inspire others to perform at a high level.
• Pushes themself, pushes others. Makes sure people keep their promises. Stretches the possible.
• Takes ownership of business initiatives and outcomes.
• Builds and fosters relationships required for smooth execution.
• Takes a value driven approach to delivery using the SAFe Agile Framework.
• Has a bias for action, operates with urgency.
• Can handle high pressure situations and develop viable solutions to problems.
• Able to operate independently, in thinking, and driving action across multiple teams and organizations to deliver value.

 What we'll bring

• An engaged and supportive leadership team that will invest in you.
• Talented engineering teams to work with.
• A budget for continual improvement.
• A broad group of industry experts who work closely with us on everything we do.

The Company is an equal employment opportunity employer.

Base Salary Range: $88,000 - $154,000 Benefits include: Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plansThe actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.