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Service Delivery Manager Jobs in Georgetown, DE (NOW HIRING)

Sharp Energy, Inc.

District Manager

Easton, MD · On-site

Supervise all district employees, including but not limited to, the Service Manager, the Delivery Manager, the Customer Service Manager, and the Sales Representative(s). * Prepare, review and monitor ...

Chesapeake

District Manager

Easton, MD · On-site

Supervise all district employees, including but not limited to, the Service Manager, the Delivery Manager, the Customer Service Manager, and the Sales Representative(s). * Prepare, review and monitor ...

Chesapeake Utilities

District Manager

Easton, MD

Supervise all district employees, including but not limited to, the Service Manager, the Delivery Manager, the Customer Service Manager, and the Sales Representative(s). * Prepare, review and monitor ...

State of Delaware

Security Engineering Manager

Dover, DE · On-site

$98K - $110K/yr

The manager will ensure that the assigned services e.g. Cloud, network, systems, middleware ... Nurture creativity and energetic approaches to service delivery * Set a positive example in all ...

Texas Roadhouse

Service Manager

Seaford, DE · On-site

$5.2K/mo

... delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today! As a Service Manager your responsibilities would include: * Driving sales, steps of ...

Texas Roadhouse

Service Manager

Seaford, DE · On-site

$5.2K/mo

... delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today! As a Service Manager your responsibilities would include: * Driving sales, steps of ...

Pohanka of Salisbury

Service Manager

Salisbury, MD · On-site

... technicians - Deliver exceptional customer service, resolve concerns, and foster lasting ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Pohanka of Salisbury

Service Manager

Salisbury, MD

... technicians - Deliver exceptional customer service, resolve concerns, and foster lasting ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Pohanka of Salisbury

Service Manager

Salisbury, MD · On-site

... technicians - Deliver exceptional customer service, resolve concerns, and foster lasting ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

Pohanka of Salisbury

Service Manager

Salisbury, MD · On-site

... technicians - Deliver exceptional customer service, resolve concerns, and foster lasting ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

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Showing results 1-20

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Georgetown, DE

Service Delivery Manager information

See Georgetown, DE salary details

$26.8K

$86.8K

$148.2K

How much do service delivery manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service delivery manager in Georgetown, DE is $86,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $118,200.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs

What cities near Georgetown, DE are hiring for Service Delivery Manager jobs?

Cities near Georgetown, DE with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you

IT Service Delivery Manager

IMPACT Technology Group, Inc.

Salisbury, MD

$25 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

At IMPACT, we're building a team that values excellence and believes in delivering an exceptional experience to our clients. As Service Manager, you play a key role in ensuring our operations team exceeds expectations and maintains the outstanding service that defines IMPACT.

Goals:

  • Design the systems and customer experience to improve upon and maintain individual and overall profitability per Client.
  • Design, deliver and uphold excellent customer service using training and systems improvement.
  • Obtain high team member satisfaction and loyalty via training, leadership, personal and professional growth.
  • Support annual and ongoing certifications and professional development for our technical team.

Experience:

  • 2 years of experience leading or managing teams (IT industry knowledge is a plus)

Skills:

  • Leadership
  • Customer Service Focus
  • Ambitious and Driven
  • Assertiveness
  • Go-Getter Attitude
  • Strong Computer Skills
  • Proactive Thinking
  • Strategic Mindset

Responsibilities:

  • Ensure tasks are completed efficiently
  • Lead team development and day-to-day operations
  • Meet service department metrics
  • Achieve project initiatives for clients
  • Fulfill internal staff metrics
  • Identify areas for improvement and drive growth projects
  • Maintain compliance standards
  • Enhance system efficiency
  • Support team development and leadership
  • Resolve customer and internal team issues
  • Tackle projects/tasks directed by the CEO
  • Drive scheduling and initiatives

Compensation

  • Base Pay - Range: $25-$30/hour
  • Bonus Pay for Quarterly Metrics
  • Commission Pay for any Management Incentives
  • Paid Training and Certifications

Benefits

  • Group medical/vision/dental/life insurance
  • Paid vacation, holidays
  • 401k, plus company matching
  • Training & Certifications

Hours

  • 8AM- 5PM
  • Monday - Friday

If you're ready to contribute to a welcoming team and make a positive IMPACT, we'd love to hear from you.

Explore more about us at impacttg.com.

Apply