Impact Technology Group

Love technology? Enjoy working with people? Are you a winner? IMPACT is hiring a rockstar Technical Field Services Technician to join our team. The Technical Field Services Technician we are looking for will have a hunger for troubleshooting Client issues primarily onsite. If you have great people skills and love to solve technical problems, then we would like to have a conversation with you about joining our team.

So who are we? We are a hungry, small business looking to grow. We are here to make a big difference and help businesses get worry-free technology so they can grow and win. So, that is why we need someone, maybe you, to help us reach that goal. We think we are an awesome place to work and what we are doing is helping to change the world… really! If that sounds interesting, why not consider making a move to one of the hottest industries with year over year growth with one of the top companies? IMPACT Technology Group has been recognized as one of the top 500 MSPs (managed services providers) in North America.

To learn more about us, check out impacttg.com.

What Will I Be Doing?

The Technical Field Services Technician installs, troubleshoots, supports, and delivers technology and IT solutions to customers to include servers, networking, firewalls, cyber-security, email, cloud, backups, and more. The Technical Field Services Technician also works closely with clients and the Help Desk team to solve more complex issues. Ultimately, the Technical Field Services Technician delivers the technology solutions that make customers' networks better and deliver the promise IMPACT provides for its clients.

Job Requirements

To do this job and be great at it, you must have previous experience, enjoy helping others, using and troubleshooting technology, and ultimately solving problems.

Requirements of the position include:

• Troubleshoot various technical issues.
• Understanding of support tools, techniques, and how technology is used to provide services.
• Troubleshooting proficiency in Windows, OSx, mobile devices, Office applications, networking, printers, phones, etc.
• Strong desktop knowledge (Windows 11, 10, and 8)
• Strong desktop troubleshooting skills on Windows OS 11, 10, 8 including printer setup and connectivity issues.

• Experience with hardware upgrades, including memory, storage, and graphics cards.
• Familiarity with peripheral devices such as scanners, cameras, and barcode readers.
• Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, etc.

• Install & perform Moves/Adds/Changes.
• Install network cabling as necessary.
• Assist with physically installing new equipment, including computers, network equipment, servers, and mounts.
• Experience with power tools is preferred.

We also want to talk if this describes you:

• Be a go-getter
• You like to work hard and achieve goals.
• You have energy and a “get it done” attitude.
• You enjoy a competitive team and are results driven.
• You love to use technology and know how to use and troubleshoot a computer, very well. This means you need to know how to use more than the internet but actually know the basics of a computer, Windows, Office, and how a network operates.
• You are a great listener and that means listening first, and talking second.
• You are good with your hands and are proficient with tools.

Educational Requirements

• High School Diploma required
• College degree in a related field or the equivalent combination of education and/or experience preferred

Certification Requirements

• Certifications preferred in Microsoft Windows Server, Windows Desktop, Azure, Cisco Meraki, CompTIA A+, Network+ and Security+.
• Obtainment of Certifications is required annually.

Benefits of Working at IMPACT

So why is IMPACT a great place to work and what’s in it for you?

• IMPACT is a veteran owned and operated company that operates at a high-tempo and demands excellence to help accomplish our mission for our clients.
• You get work in one of the hottest and still cool, exciting, and rapidly changing world of technology that changes our lives every day.
• We are a fast-moving company, always looking to grow and get better.
• We hold each other accountable so we use systems and tools to track results and enhance our performance. We do this with numbers, and we are process driven.
• We have fun and we take care of our team. We live and die as a team. Whether happy-hour events, in office games, monthly outings, or quarterly retreats… when the company wins, we celebrate as a team.
• Complete paid and non-paid technical training for Microsoft, Cisco Meraki, Cybersecurity, CompTIA, and more.

Compensation

• Base Salary: $48,000-$60,000
• Bonus Pay for Quarterly Metrics
• Commission Pay for any Management Incentives
• Paid Training and Certifications
• Holiday On-Call Pay

Benefits

• Group medical/vision/dental/life insurance
• Paid vacation, holidays
• 401k, plus company matching
• Hybrid work environment
• Training & Certifications

Hours

• 8AM- 5PM
• Monday - Friday
• Monthly On Call Rotation

No Phone Calls Please!