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Service Delivery Manager Jobs in Delaware (NOW HIRING)

JFS Delaware

DE · On-site

$42K - $47K/yr

... a trauma-informed service delivery focus. The Refugee Services Case Manager will be instrumental in cultivating connections and ensuring access to therapeutic services and ...

EcoShield

Additional Services Technician

New Castle, DE · On-site

$19 - $22/hr

Follow assigned service routes and schedules, coordinating effectively with office staff and management to ensure efficient service delivery. * Maintain accurate and organized customer, service, and ...

Patriot Homecare

Patient Care Manager

Wilmington, DE · On-site

Patient Care Manager We are a leading provider of homecare services throughout the states of ... Ensure quality of services delivered meets Company standards * Foster an engaged workforce * Ensure ...

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Service Delivery Manager information

See Delaware salary details

$29K

$94K

$160.6K

How much do service delivery manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for service delivery manager in Delaware is $94,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,100.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Delaware?

The most popular types of Service Delivery jobs in Delaware are:

What are popular job titles related to Service Delivery Manager jobs in Delaware?

For Service Delivery Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Service Delivery Manager jobs in Delaware look for?

The top searched job categories for Service Delivery Manager jobs in Delaware are:

What cities in Delaware are hiring for Service Delivery Manager jobs?

Cities in Delaware with the most Service Delivery Manager job openings:

Infographic showing various Service Delivery Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $94,021 per year, or $45.2 per hour.

Senior Global Program Manager

Wilmington, DE • On-site, Remote

Canon U.S.A., Inc.
Electronics and Appliance Stores • 10K+ employees
Learn more about Canon U.S.A., Inc.external

$96K - $133K/yr

Full-time

Posted 28 days ago

Canon U.S.A. rating

7.7

Company rating: 7.7 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

Job description

About the Role
Responsible for the dedicated management, operational oversight, and success of a large, complex customer program, focusing on efficient service delivery, customer satisfaction, and value optimization. This role requires a hands-on leader with a strong background in program management, customer service, and team leadership to ensure efficient service delivery and customer satisfaction.
Your Impact
- Program Management: Oversee the day-to-day operations of a single, complex customer program, ensuring efficient and effective service delivery.
- Customer Relationship Management: Maintain strong relationships and resolve customer issues.
- Operational Efficiency: Implement process improvements to enhance operational efficiency and reduce costs within the program.
- Team Management: Directly manage, develop, and support the team responsible for delivering services to the customer, fostering a collaborative and productive work environment.
- Performance Metrics: Monitor and report on key performance indicators (KPIs) to ensure program goals are met.
- Issue Resolution: Identify and address operational issues within the program, ensuring timely resolution and customer satisfaction.
- Compliance: Ensure compliance with industry standards and regulations in all program activities.
- Financial Management: Support P&L, revenue, and profit targets under leadership guidance.
- Value Realization: Align delivery and adoption with strategic goals to drive measurable client outcomes.
About You: The Skills & Expertise You Bring
In accordance with applicable law, we are providing the anticipated annual rate for this role: $96,880 - 133,030/ year
This position will be fully remote.
Hours: 6:00am - 3:00pm
- Bachelor's degree in a relevant field or equivalent experience required, plus 9 years of related experience.
- Management experience in Technology or Professional Services industry.
- Previous P&L responsibility, prior experience in a customer service environment.
- Customer Success experience preferred.
- Requires leadership ability, strong interpersonal and communications skills, and public speaking skills.
Company Overview
About our Company -#CUSA
Workstyle Description
Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.
Posting Tags
#PM19 #LI-JZ1 #LI-ONSITE

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