Service Delivery Manager Jobs in Delaware (NOW HIRING)

Introduction

Make a Difference with DHSS\r\nOur mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.\r\nWe offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.\r\nFor more information, please visit https://dhss.delaware.gov/dhss/ today!\r\n

Summary Statement

If you're looking for a role where every day is different, your problem-solving skills matter, and the work you do can make a lasting difference, this could be the position for you.\r\n\r\n\r\nIn this role, you will determine initial and ongoing eligibility for a variety of needs-based programs, including SNAP, Medical Assistance, the Delaware Healthy Children's Program (CHIP), Subsidized Childcare, General Assistance (GA), and Temporary Assistance for Needy Families (TANF). You will work directly with customers to understand their needs, provide accurate information, answer questions, connect them with additional community resources, and help them navigate available services.\r\n\r\n\r\nThis is a people-focused position where strong communication, empathy, problem-solving, and attention to detail are essential. You will provide excellent customer service, process cases accurately and timely, collaborate with coworkers and community partners, and help ensure customers receive the benefits and services for which they are eligible.\r\n\r\n\r\nYou will also have opportunities to contribute to initiatives that improve service delivery, customer experience, benefit accuracy, and programs such as Health Care Reform, TANF, and SNAP.\r\n\r\n\r\nIf you are passionate about helping others, enjoy working with people, and want a career where your work has a meaningful impact on your community, we encourage you to apply for the HHS Case Manager II position.\r\n

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.\r\n\r\n\r\nThis class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.\r\n\r\n\r\n\r\n\r\n Interviews client, family, or professional sources to determine the client's needs for a variety of health and human services which may include employment, job search, and basic skills remediation.\r\n \r\n Develops a comprehensive cost-effective service plan utilizing in-house sources, referrals, contracted providers, or institutions (Service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development).\r\n \r\n Conducts ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorizes and recommends necessary changes and adjustments.\r\n \r\n Maintains comprehensive case records, summaries, statistical and narrative reports, and completes required forms.\r\n \r\n Establishes effective working relationships with clients, family, community, and professional sources.\r\n \r\n Provides guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services.\r\n \r\n Provides information and case coordination on-site, via email or telephone to individuals or groups.\r\n \r\n Supplies information and responses to inquiries regarding services for clients, family, community, and government agencies.\r\n \r\n May provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment.\r\n \r\n Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.\r\n \r\n Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.\r\n \r\n Performs other related duties as required.\r\n\r\n\r\n

Job Requirements

JOB REQUIREMENTS forHealth/Human Service Case Manager II\r\nApplicants must have education, training and/or experience demonstrating competence in each of the following areas: \r\n\r\n Six months' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs. \r\n Six months' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits. \r\n Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.\r\n Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. \r\n Six months' experience in narrative report writing. \r\n\r\n

Additional Posting Information

The State of Delaware recognizes the value oftelework and flexible working schedules.This position is eligible for Telework according to the State of Delaware's Alternative Work Arrangement Policy. More information will be shared at the time of interview.\r\n

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to ourJob Seeker Resources.\r\nDHSS does not provide employment-based sponsorship.\r\nThis position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicableterms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.\r\nAll new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.\r\n

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/\r\n

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.\r\nOnce you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab atStateJobs.Delaware.gov.\r\n

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.\r\nIndividuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visitingdelawarerelay.com.\r\nIf you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.\r\nThe State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.\r\n