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Shopify Customer Success Manager Jobs in Delaware

Truveris

Customer Success Director

Wilmington, DE · On-site +1

$120K - $150K/yr

Description Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington ... Experience managing large, complex accounts, ideally including public sector clients and ...

Wolters Kluwer

Customer Success Associate

Wilmington, DE · On-site

$36K - $61K/yr

CT Corporation is the global leader of legal entity management, corporate compliance and due ... As a Customer Success Associate, you will build upon your foundational skills to support and manage ...

Project LeanNation Middletown

Be Seen First

Member Success Specialist - Health & Wellness

Middletown, DE

Maintain accurate CRM notes and follow-up schedules. * Ensure every prospective member receives ... What Success Looks Like You don't need to know everything about nutrition on day one--we'll teach ...

New

Project LeanNation Middletown

Be Seen First

Member Success Specialist - Health & Wellness

Middletown, DE

Maintain accurate CRM notes and follow-up schedules. * Ensure every prospective member receives ... What Success Looks Like You don't need to know everything about nutrition on day one--we'll teach ...

New

Wolters Kluwer

Customer Marketing Manager

Wilmington, DE · On-site

$107K - $188K/yr

This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...

Wolters Kluwer

Customer Marketing Manager

Wilmington, DE

$107K - $188K/yr

This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...

Wolters Kluwer

Customer Marketing Manager

Wilmington, DE

$107K - $188K/yr

This role sits at the intersection of marketing, customer success, and sales, ensuring customers ... Manage customer-focused events such as events, conferences, webinars, user groups, and community ...

Agilent

Installation Success Coordinator

Wilmington, DE · On-site

$28.27 - $44.17/hr

The Install Success Coordinator's (ISC) primary responsibility is to manage all facets of the customers instrument installation services, from site preparation to confirming that the customer is ...

Agilent

Installation Success Coordinator

Wilmington, DE · On-site

$28.27 - $44.17/hr

The Install Success Coordinator's (ISC) primary responsibility is to manage all facets of the customers instrumentinstallation services, from site preparation to confirming that the customer is ...

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All JobsShopify Customer Success JobsShopify Customer Success Manager JobsShopify Customer Success Manager Jobs in Delaware

Shopify Customer Success Manager information

See Delaware salary details

$32.5K

$83.1K

$140.1K

How much do shopify customer success manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for shopify customer success manager in Delaware is $83,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $99,100.00 per year, depending on experience, location, and employer.

Can you make 10k a month on Shopify?

A Shopify Customer Success Manager's role focuses on supporting clients and ensuring their satisfaction, not directly generating sales or income. Achieving a monthly income of $10,000 typically depends on factors such as sales volume, profit margins, and business strategies of the store owner, rather than the customer success role itself. Success in earning that level of income requires entrepreneurial skills, marketing expertise, and effective store management.

What are the key skills and qualifications needed to thrive as a Shopify Customer Success Manager, and why are they important?

To thrive as a Shopify Customer Success Manager, you need a strong understanding of e-commerce best practices, account management experience, and knowledge of the Shopify platform. Familiarity with customer relationship management (CRM) tools, support ticketing systems, and analytics dashboards is typically required. Exceptional communication, problem-solving, and relationship-building skills help you stand out in supporting and retaining clients. These combined skills are crucial for driving customer satisfaction, resolving issues efficiently, and ensuring clients maximize the value of Shopify’s solutions.

Is being a CSM stressful?

A Shopify Customer Success Manager (CSM) role can be stressful due to managing client relationships, meeting sales or retention targets, and handling customer issues. The job often requires strong communication skills, problem-solving, and the ability to work under pressure, especially during busy periods or when resolving complex customer concerns.

What does a Shopify Customer Success Manager do?

A Shopify Customer Success Manager (CSM) is responsible for helping merchants maximize the value of the Shopify platform. They serve as a main point of contact for merchants, providing onboarding assistance, proactive support, and strategic guidance to help businesses grow. CSMs work to understand each client's unique goals and challenges, ensuring satisfaction and long-term retention. They may also coordinate with technical and support teams to resolve issues and recommend best practices for using Shopify's features.

How does a Shopify Customer Success Manager typically collaborate with other teams to enhance the merchant experience?

Shopify Customer Success Managers regularly work cross-functionally with sales, product, and support teams to ensure merchants receive comprehensive guidance and solutions. They relay merchant feedback to product teams to help prioritize feature updates and improvements, and coordinate with sales to identify upsell opportunities that align with the merchant's growth goals. This collaborative approach ensures that merchants benefit from a seamless experience and that their evolving needs are addressed promptly. Strong communication and teamwork skills are essential for success in this role.

Is it hard to get a Shopify job?

Getting a Shopify Customer Success Manager role can be competitive and typically requires relevant experience in customer service, account management, or e-commerce, along with strong communication skills. Familiarity with Shopify's platform and tools, as well as a customer-focused approach, can improve chances of securing the position.

How much do CSMS usually make?

Shopify Customer Success Managers (CSMs) typically earn between $50,000 and $80,000 annually, with experienced professionals or those in senior roles earning over $100,000. Compensation varies based on experience, location, and company size, and may include bonuses or commissions for performance.

What is the difference between Shopify Customer Success Manager vs Shopify Account Manager?

AspectShopify Customer Success ManagerShopify Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and renewals
Work EnvironmentCustomer support teams, onboarding processesSales teams, client relationship management
Required SkillsCustomer service, communication, product knowledgeSales, negotiation, relationship building

The Shopify Customer Success Manager primarily focuses on onboarding, supporting, and retaining customers to ensure their success with Shopify. In contrast, the Shopify Account Manager emphasizes managing existing client accounts, driving sales, and renewals. While both roles require strong communication skills and industry knowledge, the Customer Success Manager is more customer support-oriented, whereas the Account Manager leans toward sales and account growth.

What are popular job titles related to Shopify Customer Success Manager jobs in Delaware? For Shopify Customer Success Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Shopify Customer Success Manager jobs in Delaware look for? The top searched job categories for Shopify Customer Success Manager jobs in Delaware are:
What cities in Delaware are hiring for Shopify Customer Success Manager jobs? Cities in Delaware with the most Shopify Customer Success Manager job openings:
Shopify Customer Success Manager jobs near you
Infographic showing various Shopify Customer Success Manager job openings in Delaware as of June 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $83,136 per year, or $40 per hour.
Customer Success Manager

Customer Success Manager

Kforce Technology Staffing

Dover, DE • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

RESPONSIBILITIES:
Kforce has a client that is seeking a Customer Success Manager in Dover, DE.
What You'll Do:
* Design and run a train-the-trainer program that equips customer facilitators to deliver Company simulations independently and well
* Build and own our product-led growth (PLG) motion - defining activation and adoption metrics, in-product prompts and nudges, and self-serve pathways that drive expansion without requiring a sales-led touch
* Design and run a facilitator onboarding experience built directly into the product, so new facilitators can ramp themselves with minimal manual enablement
* Partner closely with Product on roadmap input, in-product UX for onboarding and adoption, and feedback loops from customers and facilitators
* Own customer onboarding - from kickoff through first value - for new accounts, ensuring a fast, consistent path to activation
* Expand and grow existing accounts, identifying opportunities for deeper adoption, additional use cases, and upsell, and owning renewal and expansion outcomes
REQUIREMENTS:
* 7+ years in customer success, account management, or a related customer-facing role at a B2B SaaS company, including experience owning a book of business
* Direct experience building or scaling a product-led growth motion - you understand activation, adoption, and self-serve expansion, not just sales-led account management
* Experience designing and delivering train-the-trainer or facilitator enablement programs; Comfort standing in front of a room (virtual or in-person) and teaching others to teach
* A track record of working closely and effectively with Product - translating customer and facilitator needs into product requirements, and shipping in-product experiences (not just decks and playbooks)
* Experience in HR tech, L&D, or enterprise learning platforms is a strong plus, given Company's customer base of HR and L&D leaders
* Comfort with ambiguity and a build-from-scratch mandate - this role is being defined as much as it's being filled
* Excellent written and verbal communication; Based in the United States
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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