Service Delivery Manager Jobs in Alberta (NOW HIRING)

Field Coordinator - Senior Specialist

Do you enjoy coordinating complex field operations and ensuring seamless service delivery?

Would you like to play a key role in connecting customers, field teams, equipment, and logistics to deliver exceptional operational performance?

Join our Field Services team!

Our Field Services organization delivers industry-leading maintenance, repair, inspection, and life-extension solutions that help customers maximize asset reliability and operational performance. We support a wide range of onsite service activities, including equipment maintenance, repairs, inspections, diagnostics, and field service execution. Our teams work closely with customers to ensure safe, efficient, and high-quality service delivery while meeting operational commitments.

Partner with the best

As a Field Coordinator - Senior Specialist, you will serve as the central point of coordination for field operations, personnel, equipment, logistics, and customer communications. You will manage daily operational activities through Job Center, ensuring work is properly scheduled, documented, and executed while supporting operational efficiency and customer satisfaction.

You will coordinate field resources, maintain workforce schedules, support billing and documentation processes, and ensure equipment readiness aligns with customer commitments. By working closely with field teams, customers, account managers, and operational leadership, you will help drive successful service execution and continuous improvement.

As a Field Coordinator - Senior Specialist, you will be responsible for:

• Managing all job activities within Job Center, including job creation, starts, completions, closeouts, and daily status updates
• Verifying CMP completion and ensuring accurate tracking and documentation of Non-Productive Time (NPT)
• Uploading and maintaining all required job documentation, service reports, and job summaries
• Supporting the billing process through job verification, ticket validation, and invoice coordination
• Maintaining crew schedules, including vacations, training, days off, rotations, and workforce availability
• Coordinating field personnel, equipment, trucking, and logistics across multiple operating locations
• Serving as the primary day-to-day communication link between Field Service teams, customers, consultants, account managers, and internal support functions
• Monitoring job progress and providing timely updates to customers and internal stakeholders
• Coordinating the movement of ESP equipment and related materials between customers, trucking providers, and shop operations
• Ensuring equipment readiness and shop timelines align with planned field installations and customer commitments
• Arranging site access requirements, including camp accommodations, vehicle permits, orientations, and pre-access testing requirements
• Distributing daily job reports, operational updates, and customer communications through Job Center
• Managing customer surveys and supporting follow-up actions to improve service delivery
• Creating and tracking purchase orders (POs), trucking invoices, Bills of Lading (BOLs), and other operational records
• Supporting technical support call routing and coordinating the resolution of customer issues and field escalations
• Maintaining accurate job, personnel, and equipment records to ensure operational visibility and resource planning
• Supporting continuous improvement initiatives by identifying opportunities to streamline processes and improve execution efficiency
• Maintaining and updating operational dashboards and KPI tracking tools
• Assisting Service Delivery Managers and operational leadership with:
  • Monthly operational scorecards
  • Lessons Learned documentation
  • Improvement Action Register tracking
  • Operational reporting and performance metrics

Fuel your passion

To be successful in this role you will:

• Have a High School Diploma, Associate Degree, or equivalent experience
• Have experience in field operations coordination, dispatch, logistics, service delivery, or operational administration
• Demonstrate strong organizational and multitasking skills in a fast-paced environment
• Possess excellent communication and stakeholder management skills
• Have experience coordinating personnel, equipment, and resources across multiple locations
• Be proficient with Microsoft Office applications and operational management systems
• Have strong attention to detail with the ability to manage accurate documentation and reporting
• Demonstrate problem-solving skills and the ability to prioritize competing demands
• Have experience supporting billing processes, purchase orders, and operational documentation preferred
• Show a commitment to continuous improvement and operational excellence

Work in a way that works for you

We recognize that everyone works differently, and we want to help you perform at your best. Working patterns for this role may include:

• Full-time on-site position
• Occasional schedule flexibility based on operational requirements
• Participation in after-hours coordination or escalation support as needed

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you

We prioritize rewarding those who embrace change with a competitive package that reflects how much we value their contribution. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits