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Service Delivery Manager Jobs in Alberta (NOW HIRING)

Alt-Tech

Service Delivery Manager.

Sherwood Park, AB · On-site

About the Role: We're seeking a proactive and people-focused Service Delivery Manager who combines technical expertisewith strong leadership and business insight. Youll lead our frontline support ...

Alt-Tech

Service Delivery Manager.

Sherwood Park, AB · On-site

About the Role: We're seeking a proactive and people-focused Service Delivery Manager who combines technical expertise with strong leadership and business insight. You'll lead our frontline support ...

New

Lantern

Delivery Manager

Edmonton, AB · On-site

Proven leadership abilities when working with project teams to ensure high-quality service delivery within agreed timeframes while proactively managing risks and maintaining budgets. * Serve as the ...

Build It

Senior Project Delivery Manager

Calgary, AB · On-site

Salary: Company Description BUILD IT By Design is a full-service general construction company ... The Senior Project Delivery Manager will help ensure projects are delivered safely, on schedule ...

PepsiCo

Delivery Team Supervisor

Edmonton, AB · On-site

CA$56K - CA$92K/yr

Ensuring service compliance to internal and external customers. * Conducting regular Frontline 1w1 ... Manage equipment and fleet requirements with proactive planning. * Utilize and maintain delivery ...

PepsiCo

Delivery Team Supervisor

Edmonton, AB · On-site

CA$56K - CA$92K/yr

Ensuring service compliance to internal and external customers. * Conducting regular Frontline 1w1 ... Manage equipment and fleet requirements with proactive planning. * Utilize and maintain delivery ...

Baxter

Service Operations Manager

Edmonton, AB · On-site

CA$116K - CA$160K/yr

We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our ... As Manager, Service Operations, you will oversee a geographically distributed service organization ...

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Showing results 1-20

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Alberta

Service Delivery Manager information

See Alberta salary details

$28K

$93.2K

$154.5K

How much do service delivery manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for service delivery manager in Alberta is $93,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Delivery Manager, and why are they important?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What jobs make $3,000 a day?

High-level executive roles such as CEOs, CFOs, and certain specialized consultants can earn $3,000 or more per day, especially in large organizations or consulting firms. Additionally, some highly experienced service delivery managers in industries like IT or management consulting may reach this level through bonuses, profit sharing, or contract work, but such earnings are typically associated with senior leadership or niche expertise. These roles often require extensive experience, advanced certifications, and a strong professional network.

What is the highest paid delivery job?

For a Service Delivery Manager, the highest paid roles typically include senior or executive-level positions such as Director of Service Delivery or Vice President of Service Delivery, which can offer six-figure salaries. These roles often require extensive experience, leadership skills, and certifications like ITIL or PMP, and they oversee large teams and complex service operations.

What are Service Delivery Managers?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do delivery managers get paid?

Delivery managers typically earn between $70,000 and $130,000 annually, depending on experience, industry, and location. They often require strong project management skills and certifications like PMP or Agile methodologies, which can influence salary levels.

Is a service delivery manager a good job?

A service delivery manager oversees the delivery of services to clients, ensuring quality and efficiency. The role typically requires strong communication, problem-solving skills, and knowledge of service management frameworks like ITIL; it can offer good career growth and compensation opportunities depending on the industry and organization.

What Does a Service Delivery Manager Do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What is the role of a service delivery manager?

A Service Delivery Manager oversees the delivery of services to clients, ensuring that contractual obligations are met and customer satisfaction is maintained. They coordinate between technical teams and clients, manage service performance, and implement process improvements, often using tools like ITIL frameworks. Strong communication, leadership, and problem-solving skills are essential for success in this role.

How does a Service Delivery Manager typically collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
What are the most commonly searched types of Service Delivery jobs in Alberta? The most popular types of Service Delivery jobs in Alberta are:
What job categories do people searching Service Delivery Manager jobs in Alberta look for? The top searched job categories for Service Delivery Manager jobs in Alberta are:
What cities in Alberta are hiring for Service Delivery Manager jobs? Cities in Alberta with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Alberta as of July 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $93,204 per year, or $44.8 per hour.

Service Delivery Manager.

Alt-Tech

Sherwood Park, AB • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 5 days ago

Job description

Salary: $85000.00

Why Work With Us?

  • Competitive wages and benefits package
  • FUN, dynamic, and flexible work environment
  • Personalized training and career development plans
  • A supportive and high-performing team
  • Opportunities to work with the latest technologies and services
  • And much more!

About the Role: We're seeking a proactive and people-focused Service Delivery Manager who combines technical expertisewith strong leadership and business insight. Youll lead our frontline support teams, shape processes, and ensure service excellence aligned with business goals. This role is ideal for someone who understands the connection between IT service delivery, team performance, and organizational success.

Key Responsibilities:

  • Lead, coach, and mentor technical support staff
  • Manage tools and workflows, along with procedures.
  • Resource planning and management of Technical support staff
  • Conduct regular one-on-one performance reviews and provide feedback for growth
  • Align support team goals with broader company objectives and client SLAs
  • Communicate and enforce company procedures, policies, and operational priorities
  • Monitor ticket queues and ensure effective workload distribution and timely resolution
  • Collaborate with infrastructure and project teams to improve efficiency and outcomes
  • Develop, implement, and monitor support KPIs.
  • Analyze trends in tickets and incidents to reduce recurring issues
  • Own and become an expert with our existing Professional Services and Automation tools, including Dashboard and Analytics toolsets
  • Liaise with vendors and partners for issue resolution and product support
  • Represent the support team in business planning and service improvement meetings

Required Qualifications:

  • Proven leadership experiencein IT or technology service roles (minimum 3 years)
  • Strong interpersonal skills and the ability to lead through influence and accountability
  • Ability to communicate business value of IT decisionsto stakeholders and clients
  • Demonstrated ability to manage team performance with metrics and KPIs
  • Fluency in written and verbal English communication
  • Strong organizational and time management skills
  • Proficiency with Microsoft technologies, including:
    • Windows 10/11
    • Windows Server 2016/2019
    • Azure and Azure Services.
    • Microsoft Office 2013/2016/2019/365
  • Solid problem-solving skills and comfort troubleshooting hardware, software, and mobile devices
  • Must be client-focused with a passion for service excellence

Preferred Qualifications:

  • Business-minded approach to IT service delivery and planning
  • Experience working with small to mid-sized businesses across various industries
  • Hands-on experience with Lenovo hardware
  • Ability to manage complex priorities in a fast-paced environment
  • Exposure to network management (VLANs, VPNs, firewalls, trunking)
  • Virtualization experience (Hyper-V, VMware)
  • Experience working in or leading ITIL-aligned environments
  • Background in managing or supporting backup infrastructure or clustered server environments
  • Demonstrated history of identifying efficiencies, reducing costs, or improving client experience through IT

Education & Experience:

  • 3-5 years of Tier 2 or senior IT support experience
  • 2+ years in a leadership or team management role
  • Post-secondary degree or diploma in Computer Technology, Business IT, or related discipline preferred.
  • Equivalent combinations of experience and education will be considered.

Benefits:

  • Company events and team-building activities
  • Dental and vision care
  • Employee assistance program
  • Extended health coverage
  • Life insurance
  • On-site parking
  • Paid time off

Schedule:

  • Monday to Friday
  • 8-hour shifts
  • On-call availability if required.

License/Certification:

  • Valid Class 5 Drivers License required