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Service Delivery Manager Jobs in Edmonton, AB (NOW HIRING)

Miratech

Delivery Director

Edmonton, AB · On-site +1

  • Medical

Qualifications * 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions. * Experience leading Project ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Edmonton, AB

Service Delivery Manager information

See Edmonton, AB salary details

$28K

$93.2K

$154.5K

How much do service delivery manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service delivery manager in Edmonton, AB is $93,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Edmonton, AB?

The most popular types of Service Delivery jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Service Delivery Manager jobs?

Cities near Edmonton, AB with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $93,204 per year, or $44.8 per hour.

Service Delivery Coordinator - Tractor

Baker Hughes

Leduc, AB • On-site

Full-time

Medical, Life

Posted 18 days ago

Baker Hughes rating

7.6

Company rating: 7.6 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

251st of 490 rated machine equipment manufacturers

Job description

Join our Wireline Team

We are the leader in well construction and production, our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. Our team is the repair hub for all, global Wireline technologies. We provide a high level of service to ensure the maintenance, repair and refurbishment of our innovative equipment.

Partner with the best

As a Service Delivery Coordinator you will be responsible for:

  • Protecting the health and safety of our personnel and the environment.

  • Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars

  • Ensuring the assigned contracts/quotes are fully understood and capitalized upon

  • Coordinating and monitoring all job activities as outlined in MTJC across organizational boundaries.

  • Being responsible for scheduling and dispatching of resources in line with job requirements.

  • Being primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success.

  • Being familiar with the assigned client's escalation to ensure the proper process is followed when there is risk of not achieving the clients objectives

  • Prompting escalation of issues that can impact service delivery

  • Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash

  • Completing Audits and updating paperwork for Explosives and RA Certification and compliance

  • Performing Shop Duties as needed

  • Ensuring equipment is certified and inventoried

  • Monitoring and resolving customer feedback and complaints in a timely manner.

  • Contributing to the development of tools and resources to support auditing teams to undertake audits and ensure preparation and compliance assessments as part of core business activity.

  • Performing regular inspections, reviews and assessments to ensure employees adhere to quality and safety policies.

  • Training field employees on new or improved quality processes, both one on one and in a group setting.

  • May lead or assist in on-going training classes.

Fuel your passion

To be successful in this role you will have:

  • Have High School diploma or equivalent

  • Have 5+ years of Wireline experience

  • Have 3+ years of Tractor / Conveyance operational experience. (TPMA)

  • Have Clean Drivers License.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • 8am-5pm Monday - Friday, on-call during weekends

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

  • Contemporary work-life balance policies and wellbeing activities

  • Comprehensive private medical care options

  • Safety net of life insurance and disability programs

  • Tailored financial programs

  • Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Senior Specialist - Service Delivery Coordination

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