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Service Delivery Manager Jobs in Edmonton, AB (NOW HIRING)

Miratech

Delivery Director

Edmonton, AB · On-site +1

Qualifications * 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions. * Experience leading Project ...

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Service Delivery Manager information

See Edmonton, AB salary details

$28K

$93.2K

$154.5K

How much do service delivery manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for service delivery manager in Edmonton, AB is $93,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Edmonton, AB?

The most popular types of Service Delivery jobs in Edmonton, AB are:

What job categories do people searching Service Delivery Manager jobs in Edmonton, AB look for?

The top searched job categories for Service Delivery Manager jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Service Delivery Manager jobs?

Cities near Edmonton, AB with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $93,204 per year, or $44.8 per hour.

Manager, Delivery Planning & Analysis

Edmonton, AB

LTS Managed Technical Services LLC
See more jobs at LTS Managed Technical Services LLCexternal

Full-time

Re-posted 8 days ago

Job description

Reporting to the Sr. Manager, Planning & Delivery Management, the Manager, Planning & Analysis plays a key role in enabling effective delivery of the IS project portfolio through strong planning, prioritization, and governance. This role is accountable for leading demand intake and prioritization, maintaining overall portfolio health, and ensuring alignment between business priorities and available delivery capacity.
Acting as a critical support function to delivery teams, this position focuses on portfolio-level planning and analysis rather than project execution, providing visibility into risks, dependencies, and priorities. The role also oversees enterprise IT resource planning, including capacity forecasting and allocation, and is responsible for establishing and reinforcing governance standards to drive consistent, high-quality execution across IS initiatives.
Apply to join our TrueBlue team in Alberta!
Job Description

Responsibilities:

  • Lead the planning and governance of the IS project portfolio to ensure alignment with strategic priorities and operational goals.

  • Maintain end-to-end visibility of project status, timelines, interdependencies, and delivery performance

  • Oversee the intake, evaluation, and prioritization of business and technical demand.

  • Partner with stakeholders to ensure demand is aligned with organizational priorities, capacity constraints, and value delivery.

  • Provide execution leadership for enterprise-wide resource planning, including capacity forecasting, allocation, and optimization across concurrent initiatives.

  • Ensure effective utilization of IS resources to balance delivery commitments and strategic priorities, driving teams to deliver outcomes efficiently and within agreed scope.

  • Monitor overall portfolio health, identifying risks, trends, and dependencies.

  • Provide actionable insights and reporting, including dashboards and executive summaries, to enable proactive decision-making.

  • Provide execution leadership in establishing, implementing, and enforcing portfolio governance frameworks, standards, and best practices.

  • Ensure adherence to project management processes, reporting requirements, and compliance expectations across the IS function, driving consistent execution and accountability across teams.

Qualifications:

  • A bachelor's degree in information systems, Computer Science or a relevant field preferred

  • 8+ years of experience in Information Systems environments, including progressive leadership in project portfolio management, demand management, and governance of enterprise-scale initiatives

  • Demonstrated experience managing complex portfolios across multiple IS domains, including cybersecurity, architecture, infrastructure, networking, and service delivery

  • Proven experience with ServiceNow, including strong working knowledge of Demand Management and Project Portfolio Management (PPM) modules

  • Hands-on experience in portfolio planning, prioritization, and risk management within a complex IS environment

  • Experience in IT resource management, including capacity planning, forecasting, and allocation across multiple concurrent initiatives

  • Strong stakeholder management skills, with the ability to influence and communicate effectively with business leaders and senior management

Additional Information

The Ledcor Group of Companies is one of North America's most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canada's Best Diversity Employers, Canada's Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor's Inclusion and Diversity initiatives, please visit our I&D page.

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