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Service Bdc Manager Jobs in Iowa (NOW HIRING)

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Service Bdc Manager information

See Iowa salary details

$17.8K

$65K

$108.5K

How much do service bdc manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for service bdc manager in Iowa is $64,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $80,300.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager, and why are they important?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Iowa? For Service Bdc Manager jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Iowa look for? The top searched job categories for Service Bdc Manager jobs in Iowa are:
Service Bdc Manager jobs near you

Automotive BDC Customer Service Representative

Deery Brothers Chrysler Dodge Jeep Ram Waukee

Waukee, IA

$15.25 - $20.75/hr

Full-time

Posted 23 days ago

Job description

Job Description:
About Deery Brothers Chrysler Dodge Jeep Ram WaukeeDeery Brothers Chrysler Dodge Jeep Ram Waukee is dedicated to delivering exceptional automotive experiences through outstanding customer service and professional sales support. Join our reputable team known for excellence in the automotive industry.Job DetailsSalary: $2,700 to $5,000 per monthJob Type: Full TimeLocation: Waukee, IA 50263Position SummaryWe are seeking a detail-oriented Automotive BDC Customer Service Representative with excellent communication skills. This role involves managing inbound and outbound communications, scheduling appointments for sales and service, and providing feedback to sales management.Key ResponsibilitiesRespond promptly to all incoming internet inquiries via phone calls, emails, and texts using established scripts.Make outbound calls to schedule sales and service appointments.Accurately log customer comments and update customer information in the system.Schedule, confirm, and reschedule appointments as needed, including follow-ups on no-shows.Coordinate with sales and service departments to monitor appointment outcomes.Generate and send letters, postcards, and emails to maintain ongoing customer contact according to company schedules.Utilize marketing initiatives to engage customers and respond to website inquiries.Assist with additional duties to support business needs as assigned.Consistently meet or exceed monthly appointment scheduling targets.Work HoursThis is a full-time role. Specific work hours will be discussed during the hiring process.Equal OpportunityDeery Brothers Chrysler Dodge Jeep Ram Waukee is an Equal Opportunity Employer and maintains a drug-free workplace.
Job Requirement:QualificationsHigh school diploma or equivalent.Experience in phone-based customer service or telemarketing, preferably in automotive, business development, or customer service.Comfortable using scripts and word tracks to interact effectively with customers.Professional, enthusiastic, and friendly demeanor during first customer contact.Strong verbal and written communication skills.Ability to collaborate effectively with sales management and internal teams.Excellent organizational, time management, and multitasking abilities.Self-motivated and capable of working independently and as part of a team.Basic computer skills including data entry and familiarity with Microsoft Word preferred.
WHAT WE OFFER: Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace. We Would Really Like To Hear From You!