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Service Advisor Jobs in Virginia (NOW HIRING)

Richmond Ford Lincoln

Service Advisor

Richmond, VA · On-site

Service Advisor Compensation and Benefits: * Competitive Pay * Flexible Working Hours * Health Insurance * PTO & Sick Leave * 401(K) Service Advisor Responsibilities: * Maintain an outwardly positive ...

Beyer Volvo Cars Dulles

Service Advisor

Sterling, VA · On-site

We are seeking to add a highly-motivated, customer-focused Service Advisor to handle Volvo service customers' concerns. This position requires excellent communication skills and a high customer ...

Bomnin Chevrolet Dadeland

Service Advisor

Manassas, VA · On-site

Service Advisor Reports To: Service Manager/Director, Service Operations Director Job Status: Full-time, Exempt Department: Service Job Summary: The Service Advisor at Bomnin Automotive serves as a ...

HoneyCar

Service Advisor

Winchester, VA

$50K - $100K/yr

As a Service Advisor, you are the primary point of contact between the customer and the service department. You will guide customers through the entire service experience--from check-in to vehicle ...

HoneyCar

Service Advisor

Winchester, VA · On-site

$50K - $100K/yr

As a Service Advisor, you are the primary point of contact between the customer and the service department. You will guide customers through the entire service experience-from check-in to vehicle ...

HoneyCar

Service Advisor

Winchester, VA

$50K - $100K/yr

As a Service Advisor, you are the primary point of contact between the customer and the service department. You will guide customers through the entire service experience--from check-in to vehicle ...

Lithia & Driveway

Service Advisor

Chesapeake, VA

L0592 Priority Chevrolet Greenbrier Join the Winning Team as a Service Advisor at Priority Chevrolet! Priority Chevrolet in Chesapeake, Virginia, a proud member of Lithia & Driveway, is looking for a ...

Casey Chevrolet

Service Advisor

Newport News, VA · On-site

Automotive Service Advisor - Join the Winning Team at Casey Auto Group! We are seeking an experienced Automotive Service Advisor to join our team. This is your opportunity to be the trusted link ...

Ourisman Toyota of Richmond

Service Advisor

Henrico, VA · On-site

$80K - $120K/yr

The Service Advisor is responsible for serving as a liaison between customers and our service technicians, ensuring that our clients receive timely and accurate vehicle maintenance and repair ...

Casey Chevrolet

Service Advisor

Newport News, VA · On-site

Automotive Service Advisor - Join the Winning Team at Casey Auto Group! We are seeking an experienced Automotive Service Advisor to join our team. This is your opportunity to be the trusted link ...

Lithia

Service Advisor

Chesapeake, VA

L0592 Priority Chevrolet Greenbrier Join the Winning Team as a Service Advisor at Priority Chevrolet! Priority Chevrolet in Chesapeake, Virginia, a proud member of Lithia & Driveway, is looking for a ...

Toyota Woodbridge

Service Advisor

Woodbridge, VA · On-site

The Service Advisor is responsible for serving as a liaison between customers and our service technicians, ensuring that our clients receive timely and accurate vehicle maintenance and repair ...

Casey Toyota

Service Advisor

Williamsburg, VA · On-site

Automotive Service Advisor - Join the Winning Team at Casey Auto Group! Are you a customer service expert with a passion for cars? Casey Auto Group, a family-owned business with over 60 years, is ...

Toyota Woodbridge

Service Advisor

Woodbridge, VA · On-site

$45K - $200K/yr

The Service Advisor is responsible for serving as a liaison between customers and our service technicians, ensuring that our clients receive timely and accurate vehicle maintenance and repair ...

HoneyCar

Service Advisor

Winchester, VA · On-site

$50K - $100K/yr

As a Service Advisor, you are the primary point of contact between the customer and the service department. You will guide customers through the entire service experience--from check-in to vehicle ...

Ourisman Toyota of Richmond

Service Advisor

Henrico, VA · On-site

$80K - $120K/yr

The Service Advisor is responsible for serving as a liaison between customers and our service technicians, ensuring that our clients receive timely and accurate vehicle maintenance and repair ...

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All JobsService Advisor JobsService Advisor Jobs in Virginia

Service Advisor information

See Virginia salary details

$11

$25

$45

How much do service advisor jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for service advisor in Virginia is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.57 per hour, depending on experience, location, and employer.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

What is a Service Advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

How does a Service Advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What Does a Service Advisor Do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a Service Advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.
More about Service Advisor jobs
What are the most commonly searched types of Service Advisor jobs in Virginia? The most popular types of Service Advisor jobs in Virginia are:
What are popular job titles related to Service Advisor jobs in Virginia? For Service Advisor jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Advisor jobs in Virginia look for? The top searched job categories for Service Advisor jobs in Virginia are:
What cities in Virginia are hiring for Service Advisor jobs? Cities in Virginia with the most Service Advisor job openings:
Service Advisor jobs near you

Service Advisor

Richmond Ford Lincoln

Richmond, VA • On-site

Full-time

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Join one of Richmond's most awarded, family-owned automotive groups, representing Richmond Ford Lincoln, Richmond Ford West, and West Point Ford. Our group has earned multiple Ford President's Awards, has twice been named a Ford Top 100 Dealer Group, and has been recognized as a Top Workplace every year since 2018.
Service Advisor Compensation and Benefits:
  • Competitive Pay
  • Flexible Working Hours
  • Health Insurance
  • PTO & Sick Leave
  • 401(K)

Service Advisor Responsibilities:
  • Maintain an outwardly positive, professional, and solution-oriented presence with every guest and team member.
  • Own the customer experience from arrival through vehicle delivery and follow-up.
  • Listen carefully, document customer concerns accurately, and ensure technicians have clear information.
  • Proactively update customers on vehicle status, timing, pricing, and changes throughout the repair process.
  • Take ownership of customer issues and complaints; work toward resolution and escalate concerns early when needed.
  • Prepare accurate repair orders, estimates, and service recommendations with clear cost and time expectations.
  • Review technician inspections and video MPI results with customers and clearly explain needed repairs and maintenance.
  • Follow up on declined work and help customers plan for future vehicle maintenance.
  • Coordinate closely with technicians and Parts to reduce delays and improve communication.
  • Meet customer satisfaction, MPI conversion, maintenance, and customer-pay performance goals without sacrificing trust or transparency.
  • Maintain accurate documentation and consistent follow-through on all customer commitments.
  • Automotive service experience preferred; strong communication, organization, and customer service skills required.
  • Valid driver's license required.

Service Advisor Requirements:
  • Previous experience at a Ford dealership is a plus
  • Ability to identify the problem quickly
  • Knowledge of automobiles
  • Proven record of achieving exceptional customer satisfaction
  • Past experience as a service advisor, assistant lane manager or service consultant
  • Very energetic personality
  • A desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Computer skills and willingness to learn new programs
  • Ability to learn new technology and repair and service procedures and specifications
  • Minimum of 1 year in service department
  • Ability to lift 50 pounds and work on your feet for extended periods of time
  • Ability to work in a fast-paced environment
  • Basic computer skills
  • Positive, friendly attitude
  • High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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