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Entry Level Service Advisor Jobs in Virginia (NOW HIRING)

Casey Volkswagen

Service Advisor

Newport News, VA

Service Advisor - Join the Winning Team at Casey Auto Group! Are you a customer service expert with ... You'll work with some of the best American and import vehicle lines, from entry-level to high-end ...

Casey Volkswagen

Service Advisor

Newport News, VA · On-site

Service Advisor - Join the Winning Team at Casey Auto Group! Are you a customer service expert with ... You'll work with some of the best American and import vehicle lines, from entry-level to high-end ...

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Entry Level Service Advisor information

See Virginia salary details

$11

$25

$45

How much do entry level service advisor jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level service advisor in Virginia is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.57 per hour, depending on experience, location, and employer.

What is an entry level service advisor?

Entry level service advisors are professionals who assist customers at automotive service centers by acting as a liaison between the customer and the technicians. Their responsibilities include greeting customers, understanding their vehicle concerns, creating service orders, and explaining recommended maintenance or repairs. They also help ensure customer satisfaction by providing clear communication, updates, and answering questions about services and costs. This role is often the starting point for a career in automotive service management or related fields.

What are the key skills and qualifications needed to thrive as an entry level service advisor, and why are they important?

To thrive as an Entry Level Service Advisor, you need a basic understanding of automotive services, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management software, customer relationship management (CRM) systems, and point-of-sale tools is commonly required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and support team collaboration. These skills are crucial for efficiently managing service appointments, ensuring customer satisfaction, and supporting the overall service department workflow.

What are the typical challenges faced by entry level service advisors, and how can they overcome them?

Entry level service advisors often encounter challenges such as managing multiple customer requests simultaneously, accurately communicating technical information between customers and technicians, and building trust with clients who may be unfamiliar with vehicle maintenance. To overcome these challenges, it's helpful to develop strong organizational skills, actively listen to customer concerns, and seek guidance from experienced team members. Regular training and a willingness to ask questions can also help new service advisors gain confidence and improve their ability to deliver excellent customer service.

What is the difference between Entry Level Service Advisor vs Service Writer?

AspectEntry Level Service AdvisorService Writer
Required CredentialsHigh school diploma, basic automotive knowledgeHigh school diploma, customer service skills
Work EnvironmentAutomotive service department, customer interactionService department, customer communication
Employer & Industry UsageAuto dealerships, repair shopsAuto dealerships, repair shops
Common Search & ComparisonYesYes

The main difference between an Entry Level Service Advisor and a Service Writer is that the Entry Level Service Advisor is typically new to the role, focusing on learning customer service and basic automotive knowledge, while a Service Writer may have more experience and handle more complex customer interactions and documentation. Both roles are essential in automotive service departments and often overlap in duties, but the Entry Level Service Advisor is ideal for those starting their career in automotive customer service.

How hard is it to become an entry level service advisor?

Becoming an entry level service advisor typically requires good communication skills, basic automotive knowledge, and a high school diploma or equivalent. Many employers provide on-the-job training, and some may prefer candidates with customer service experience or relevant certifications. The role often involves learning dealership or repair shop procedures and tools, making it accessible for those starting in the industry.

What are the most commonly searched types of Service Advisor jobs in Virginia?

The most popular types of Service Advisor jobs in Virginia are:

What are popular job titles related to Entry Level Service Advisor jobs in Virginia?

For Entry Level Service Advisor jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Entry Level Service Advisor jobs in Virginia look for?

The top searched job categories for Entry Level Service Advisor jobs in Virginia are:

Entry Level Service Advisor jobs near you
Infographic showing various Entry Level Service Advisor job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,479 per year, or $25.7 per hour.

Entry Level Service Advisor | Loudoun County

Ashburn, VA • On-site

Virginia Tire and Auto
Automotive Repair and Maintenance • 201 - 500 employees
Learn more about Virginia Tire and Autoexternal

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Virginia Tire & Auto Service Advisors love to engage with people. They are the kind of individuals who strike up conversations and make connections. Most of all, they have a heart for service and love to sell—tires, oil changes, and other basic car repair services. For them, it’s about learning what a customer’s vehicle truly needs and presenting a solution. If you share our passion for the customers we serve, the automotive products we sell, and the work we do, Virginia Tire & Auto is the place to start your automotive career…or take it to the next level.

WHAT YOU’LL DO

  • Warmly welcome customers in our bright showroom, engage with them at the register, and offer tire and basic auto repair services as a brand ambassador.
  • Serve as the front line point of contact with customers and act as a connection between their needs and our technicians.
  • Become an expert on our Virginia Tire & Auto Tire Collection, tires, and other automotive products and services we offer, such as oil changes, tire services, and other routine maintenance.
  • Build relationships with customers by communicating with them regarding timing, updating them on the status of their vehicle, and otherwise meeting their needs so that their car care experience is stress-free.
  • Keep pace with customers, balance multiple priorities, and use good judgment to manage time.
  • Assist in maintaining a clean, organized, and well-merchandised showroom.
  • Thrive in a commissioned sales environment (on top of a strong base pay).

QUALIFICATIONS

  • Entry-level position; however, experience is desired and will be compensated accordingly.
  • A professional personal appearance.
  • Ability to learn our internal software applications.
  • Have and maintain a valid driver’s license.
  • Virginia Tire & Auto has a strong commitment to our people, providing extensive training, a healthy culture, and opportunities for growth. We are seeking applicants interested in making a commitment to Virginia Tire & Auto and their career.

WHY YOU’LL LOVE US

Mission matters here. At Virginia Tire & Auto, our mission is to take the stress out of car care. We do that by taking the stress out of our employees' lives by fostering an employee-first culture where employees are appreciated and valued. And by being a values-based business with a conscience. We are looking for individuals to join our team who want to share our values: to be professional, genuine, attentive, and forward-thinking.

WHAT WE’LL DO FOR YOU

We provide our employees:

  • Guaranteed hourly pay plus commission—high earning potential with bonuses.
  • Starting pay of $15-$22 an hour with commission.
  • Low-Cost Health Insurance 
  • Industry-best paid vacation and holidays.
  • Tire and auto repair discounts.
  • Gym membership reimbursement.
  • Affordable dental and vision insurance.
  • Life and short-term disability insurance.
  • 401(k) with company match.
  • Predictable schedules.
  • Energetic, busy shops.
  • A clean, professional work environment with a team that wants to see you succeed.
  • A company culture designed to support your career growth.

WHO WE ARE

Virginia Tire & Auto is making car care as stress-free as possible. We are proud to be a Top Family Owned Business in the DC area, a Top Shop by Tire Review Magazine and a consistent Best of NOVA Auto Repair winner.  Virginia Tire & Auto is committed to employee advancement and growth by offering career paths and stability to its 400+ employees.

Virginia Tire & Auto promotes a smoke-free, drug-free environment.

Virginia Tire & Auto is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

#INDSALE

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