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Lexus Service Advisor Jobs in Virginia (NOW HIRING)

Pohanka Lexus

Lexus Service Greeter

Chantilly, VA

$13.50 - $16.50/hr

Service Greeter, Lexus Dealership Position Overview The Service Valet plays a key role in ... Keep the service drive clean, organized, and presentable at all times. * Assist service advisors ...

Pohanka Lexus

Lexus Service Greeter

Chantilly, VA · On-site

$13.50 - $16.50/hr

Service Greeter, Lexus Dealership Position Overview The Service Valet plays a key role in ... Keep the service drive clean, organized, and presentable at all times. * Assist service advisors ...

Pohanka Lexus

Lexus Service Greeter

Chantilly, VA

$13.25 - $16.50/hr

Service Greeter, Lexus Dealership Position Overview The Service Valet plays a key role in ... Keep the service drive clean, organized, and presentable at all times. * Assist service advisors ...

Pohanka Lexus

Lexus Service Greeter

Chantilly, VA

$13.50 - $16.50/hr

Service Greeter, Lexus Dealership Position Overview The Service Valet plays a key role in ... Keep the service drive clean, organized, and presentable at all times. * Assist service advisors ...

Pohanka Lexus

Lexus Service Greeter

Chantilly, VA · On-site

$13.50 - $16.50/hr

Service Greeter, Lexus Dealership Position Overview The Service Valet plays a key role in ... Keep the service drive clean, organized, and presentable at all times. * Assist service advisors ...

Pohanka Lexus

Service Advisor

Chantilly, VA · On-site

SUMMARY Pohanka Lexus is hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent ...

Pohanka Lexus

Service Advisor

Chantilly, VA

SUMMARY Pohanka Lexus is hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent ...

Pohanka Lexus

Service Advisor

Chantilly, VA · On-site

SUMMARY Pohanka Lexus is hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent ...

Pohanka Lexus

Service Advisor

Chantilly, VA

SUMMARY Pohanka Lexus is hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent ...

Pohanka Lexus

Service Advisor

Chantilly, VA

SUMMARY Pohanka Lexus is hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent ...

Pohanka Lexus

Service Advisor

Chantilly, VA

SUMMARY Pohanka Lexus is hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent ...

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All JobsLexus Service Advisor JobsLexus Service Advisor Jobs in Virginia

Lexus Service Advisor information

See Virginia salary details

$11

$25

$45

How much do lexus service advisor jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for lexus service advisor in Virginia is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.57 per hour, depending on experience, location, and employer.

What is the difference between Lexus Service Advisor vs Automotive Service Advisor?

AspectLexus Service AdvisorAutomotive Service Advisor
CredentialsHigh school diploma, certifications like ASE or manufacturer-specific trainingHigh school diploma, ASE certifications often preferred
Work EnvironmentLuxury dealership, specialized in Lexus vehiclesVarious automotive service centers, including independent and dealership shops
Employer & Industry UsageExclusive to Lexus dealershipsUsed across multiple automotive brands and service centers
Job ResponsibilitiesCustomer communication, service recommendations, warranty processingCustomer service, repair order management, parts coordination

Both roles involve customer interaction and service coordination, but Lexus Service Advisors focus specifically on Lexus vehicles within luxury dealerships, often requiring specialized training. Automotive Service Advisors work across various brands and environments, with broader industry application.

What does a Lexus Service Advisor do?

A Lexus Service Advisor acts as the main point of contact between customers and the service department at a Lexus dealership. They are responsible for understanding the customer's vehicle concerns, explaining recommended maintenance or repairs, and coordinating service appointments. Service Advisors also provide estimates, keep customers informed about their vehicle’s status, and ensure a high level of customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as a Lexus Service Advisor, and why are they important?

To thrive as a Lexus Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or higher with relevant experience in the automotive industry. Familiarity with dealership management systems (DMS), scheduling software, and manufacturer-specific tools like Lexus' service platforms is often required. Exceptional communication, problem-solving, and organizational abilities help advisors build trust and efficiently manage customer concerns. These skills ensure high customer satisfaction, accurate service recommendations, and effective workflow in a dealership environment.

How does a Lexus Service Advisor typically collaborate with technicians and customers during the repair process?

A Lexus Service Advisor acts as the liaison between customers and the service team, ensuring a smooth and transparent repair process. They begin by discussing vehicle concerns with customers, then relay this information to technicians for accurate diagnostics. Throughout the repair, the advisor provides updates to customers, explains recommended services, and helps prioritize repairs based on urgency and budget. This role requires strong communication and organizational skills to balance customer satisfaction with efficient workflow in the service department.
What are popular job titles related to Lexus Service Advisor jobs in Virginia? For Lexus Service Advisor jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Lexus Service Advisor jobs in Virginia look for? The top searched job categories for Lexus Service Advisor jobs in Virginia are:
Lexus Service Advisor jobs near you
Infographic showing various Lexus Service Advisor job openings in Virginia as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, 2% Temporary, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $53,479 per year, or $25.7 per hour.

Lexus Service Experience Coordinator

Pohanka Lexus

Chantilly, VA • On-site

$18.50 - $24/hr

Full-time

Medical, Dental, Vision, PTO

Posted 29 days ago

Job description

Job Title: Lexus Service Experience Coordinator

Position Overview:
We are seeking a customer-focused and detail-oriented Service BDC Representative to join our Lexus service team. This role is responsible for managing inbound and outbound communications, scheduling service appointments, and delivering a premium customer experience that reflects the Lexus brand.

Key Responsibilities:

  • Handle inbound calls, emails, and online service inquiries in a timely and professional manner
  • Schedule and confirm service appointments efficiently using dealership systems
  • Conduct outbound calls for appointment reminders, follow-ups, and service campaigns
  • Provide accurate information regarding services, pricing, and availability
  • Maintain consistent communication with service advisors and technicians
  • Ensure all customer interactions align with Lexus luxury standards and customer satisfaction goals
  • Log and track customer interactions in CRM systems
  • Assist in improving customer retention and service department performance

Qualifications:

  • Previous BDC, call center, or customer service experience (automotive preferred)
  • Strong communication skills (verbal and written)
  • Excellent phone etiquette and active listening skills
  • Ability to multitask and manage high call volumes
  • Basic computer proficiency (CRM systems, scheduling tools, etc.)
  • Positive attitude and team-oriented mindset

Preferred Skills:

  • Experience in a dealership environment
  • Familiarity with automotive service processes
  • Sales or upselling experience is a plus

What We Offer:

  • Competitive pay 
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Career growth opportunities within the dealership
  • Training aligned with Lexus customer service standards

Apply