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Lexus Service Advisor Jobs in Virginia (NOW HIRING)

Sheehy

Automotive Service Technician Lexus

Richmond, VA · On-site

$50 - $200/hr

Discuss repairs with the shop foreman or service advisor * Communicate additional service requests to a service advisor * Plan work procedures in cooperation with the shop foreman * Provide labor ...

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All JobsLexus Service Advisor JobsLexus Service Advisor Jobs in Virginia

Lexus Service Advisor information

See Virginia salary details

$11

$25

$45

How much do lexus service advisor jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for lexus service advisor in Virginia is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.57 per hour, depending on experience, location, and employer.

What does a Lexus Service Advisor do?

A Lexus Service Advisor acts as the main point of contact between customers and the service department at a Lexus dealership. They are responsible for understanding the customer's vehicle concerns, explaining recommended maintenance or repairs, and coordinating service appointments. Service Advisors also provide estimates, keep customers informed about their vehicle’s status, and ensure a high level of customer satisfaction throughout the service process.

How does a Lexus Service Advisor typically collaborate with technicians and customers during the repair process?

A Lexus Service Advisor acts as the liaison between customers and the service team, ensuring a smooth and transparent repair process. They begin by discussing vehicle concerns with customers, then relay this information to technicians for accurate diagnostics. Throughout the repair, the advisor provides updates to customers, explains recommended services, and helps prioritize repairs based on urgency and budget. This role requires strong communication and organizational skills to balance customer satisfaction with efficient workflow in the service department.

What are the key skills and qualifications needed to thrive as a Lexus Service Advisor, and why are they important?

To thrive as a Lexus Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or higher with relevant experience in the automotive industry. Familiarity with dealership management systems (DMS), scheduling software, and manufacturer-specific tools like Lexus' service platforms is often required. Exceptional communication, problem-solving, and organizational abilities help advisors build trust and efficiently manage customer concerns. These skills ensure high customer satisfaction, accurate service recommendations, and effective workflow in a dealership environment.

What is the difference between Lexus Service Advisor vs Automotive Service Advisor?

AspectLexus Service AdvisorAutomotive Service Advisor
CredentialsHigh school diploma, certifications like ASE or manufacturer-specific trainingHigh school diploma, ASE certifications often preferred
Work EnvironmentLuxury dealership, specialized in Lexus vehiclesVarious automotive service centers, including independent and dealership shops
Employer & Industry UsageExclusive to Lexus dealershipsUsed across multiple automotive brands and service centers
Job ResponsibilitiesCustomer communication, service recommendations, warranty processingCustomer service, repair order management, parts coordination

Both roles involve customer interaction and service coordination, but Lexus Service Advisors focus specifically on Lexus vehicles within luxury dealerships, often requiring specialized training. Automotive Service Advisors work across various brands and environments, with broader industry application.

How hard is it to be a Lexus Service Advisor at a dealership?

Being a Lexus Service Advisor involves strong customer service skills, knowledge of automotive repairs, and the ability to manage multiple tasks efficiently. The role can be demanding during busy periods, requiring good communication, organization, and familiarity with dealership management systems. Experience in the automotive industry and relevant certifications can help ease the workload and improve job performance.

What are popular job titles related to Lexus Service Advisor jobs in Virginia?

For Lexus Service Advisor jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Lexus Service Advisor jobs in Virginia look for?

The top searched job categories for Lexus Service Advisor jobs in Virginia are:

Lexus Service Advisor jobs near you
Infographic showing various Lexus Service Advisor job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,479 per year, or $25.7 per hour.

Service Advisor

Priority Lexus Virginia Beach

Virginia Beach, VA • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted yesterday

Job description

Make your automotive career a priority by joining the team at Priority Automotive. Our dealerships are part of one of the most successful automotive groups in the country with 21 dealerships in Hampton Roads, Washington D.C, and Roanoke. Join us on our way to the top!

We represent the top brands in the automotive industry, including: 

  • Acura
  • Lexus
  • Chevrolet
  • Ford 
  • Infiniti 
  • Honda 
  • Hyundai 
  • Mazda
  • Nissan
  • Toyota
  • Braunability  

We offer an excellent compensation package for full-time employees including:

  • 401K/Profit Sharing
  • Health/Dental
  • Vacation/Sick Leave
  • Professional Atmosphere
  • Opportunity for Advancement
  • Monthly birthday and anniversary events 
  • Yearly sales Top Gun trip
  • Yearly, company wide, celebration
Responsibilities
  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Happiness scores at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of service department.
  • Set schedules and assigns tasks to service department employees.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.
  • Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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