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Lexus Service Advisor Jobs in Virginia (NOW HIRING)

Pohanka Lexus

Inventory Manager

Chantilly, VA · On-site

SUMMARY Pohanka Lexus is seeking a Service Loaner Assistant to assist the Loaner Manager. This role ... advisor for a smooth checkout * Make sure all agreements are signed, vehicles are inspected, and ...

Pohanka Lexus

Inventory Manager

Chantilly, VA

SUMMARY Pohanka Lexus is seeking a Service Loaner Assistant to assist the Loaner Manager. This role ... advisor for a smooth checkout * Make sure all agreements are signed, vehicles are inspected, and ...

Pohanka Lexus

Inventory Manager

Chantilly, VA

SUMMARY Pohanka Lexus is seeking a Service Loaner Assistant to assist the Loaner Manager. This role ... advisor for a smooth checkout * Make sure all agreements are signed, vehicles are inspected, and ...

Pohanka Lexus

Inventory Manager

Chantilly, VA

SUMMARY Pohanka Lexus is seeking a Service Loaner Assistant to assist the Loaner Manager. This role ... advisor for a smooth checkout * Make sure all agreements are signed, vehicles are inspected, and ...

Pohanka Lexus

Inventory Manager

Chantilly, VA

SUMMARY Pohanka Lexus is seeking a Service Loaner Assistant to assist the Loaner Manager. This role ... advisor for a smooth checkout * Make sure all agreements are signed, vehicles are inspected, and ...

Pohanka Lexus

Entry-Level Technician

Chantilly, VA · On-site

What We're Looking For Pohanka Lexus looking for Entry Level Certified Technicians to join our team ... Communicate directly with the Service Advisor so that customers can be informed if any additional ...

Pohanka Lexus

Entry-Level Technician

Chantilly, VA · On-site

What We're Looking For Pohanka Lexus looking for Entry Level Certified Technicians to join our team ... Communicate directly with the Service Advisor so that customers can be informed if any additional ...

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Lexus Service Advisor information

See Virginia salary details

$11

$25

$45

How much do lexus service advisor jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for lexus service advisor in Virginia is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.57 per hour, depending on experience, location, and employer.

What does a Lexus Service Advisor do?

A Lexus Service Advisor acts as the main point of contact between customers and the service department at a Lexus dealership. They are responsible for understanding the customer's vehicle concerns, explaining recommended maintenance or repairs, and coordinating service appointments. Service Advisors also provide estimates, keep customers informed about their vehicle’s status, and ensure a high level of customer satisfaction throughout the service process.

How does a Lexus Service Advisor typically collaborate with technicians and customers during the repair process?

A Lexus Service Advisor acts as the liaison between customers and the service team, ensuring a smooth and transparent repair process. They begin by discussing vehicle concerns with customers, then relay this information to technicians for accurate diagnostics. Throughout the repair, the advisor provides updates to customers, explains recommended services, and helps prioritize repairs based on urgency and budget. This role requires strong communication and organizational skills to balance customer satisfaction with efficient workflow in the service department.

What are the key skills and qualifications needed to thrive as a Lexus Service Advisor, and why are they important?

To thrive as a Lexus Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or higher with relevant experience in the automotive industry. Familiarity with dealership management systems (DMS), scheduling software, and manufacturer-specific tools like Lexus' service platforms is often required. Exceptional communication, problem-solving, and organizational abilities help advisors build trust and efficiently manage customer concerns. These skills ensure high customer satisfaction, accurate service recommendations, and effective workflow in a dealership environment.

What is the difference between Lexus Service Advisor vs Automotive Service Advisor?

AspectLexus Service AdvisorAutomotive Service Advisor
CredentialsHigh school diploma, certifications like ASE or manufacturer-specific trainingHigh school diploma, ASE certifications often preferred
Work EnvironmentLuxury dealership, specialized in Lexus vehiclesVarious automotive service centers, including independent and dealership shops
Employer & Industry UsageExclusive to Lexus dealershipsUsed across multiple automotive brands and service centers
Job ResponsibilitiesCustomer communication, service recommendations, warranty processingCustomer service, repair order management, parts coordination

Both roles involve customer interaction and service coordination, but Lexus Service Advisors focus specifically on Lexus vehicles within luxury dealerships, often requiring specialized training. Automotive Service Advisors work across various brands and environments, with broader industry application.

What are popular job titles related to Lexus Service Advisor jobs in Virginia?

For Lexus Service Advisor jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Lexus Service Advisor jobs in Virginia look for?

The top searched job categories for Lexus Service Advisor jobs in Virginia are:

Lexus Service Advisor jobs near you
Infographic showing various Lexus Service Advisor job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,479 per year, or $25.7 per hour.

Automotive Service Advisor

Sheehy Lexus Of Richmond

Richmond, VA • On-site

$200K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 9 days ago

Job description

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond!
Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!
Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are met, our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service--someone equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
We don't take a "one-size-fits-all" approach regarding our employees Benefits. Our programs are designed to improve your life at work and at home.
  • Health, Vision, and Dental Insurance
  • Paid Maternity & Paternity after one year of employment
  • Paid Training
  • Career Advancement
  • 401(K) and profit sharing
  • Compensation based on experience and performance: $50K up to $200K!

Responsibilities
  • Attitude is everything-greet service department customers promptly and courteously
  • Listen to each customer and articulate repair needs to techs
  • Present recommended/additional services using low-pressure, high-integrity methods
  • Provide accurate estimates of repair/maintenance costs
  • Adherence to dealership policy on customer vehicle care and operation
  • Follow up on each repair and keep customers informed of the progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure that all work is complete
  • Notify customers when vehicles are ready for pickup
  • Review and explain repairs and associated costs to customers
  • Handle minor customer concerns and complaints
  • Keep the Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores by dealership standards

Requirements
  • Previous experience as a Service Advisor is preferred
  • Reynolds & Reynolds or similar DMS proficiency preferred
  • Must have strong customer communication skills both in-person and on the phone
  • Strong organizational skills
  • Must be able to manage in a fast-paced work environment with limited supervision
  • Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property
  • Authorized to work in the USA
  • Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening
  • Must have a valid driver's license

Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
Sheehy Auto Stores is an Equal Employment Opportunity Employer

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