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Service Advisor Manager Jobs in Virginia (NOW HIRING)

Apex Automotive

Service Advisor/Manager

Richmond, VA · On-site

Previous automotive Service Manager/Advisor, Service Writer experience preferred. * Strong sales, communication, and relationship-building skills. * Ability to explain technical information in a ...

Patriot Harley-Davidson

Service Technician

Fairfax, VA · On-site

$55K - $85K/yr

Accept work assignments from Service Advisor/Manager. * Request parts for the job as early as possible when needs become known. * Perform service, repair and customization work in accordance to ...

Capital One

Compliance Advisor Manager

Richmond, VA · On-site

Compliance Advisor Manager The Manager, Compliance performs a key risk management role in the ... Strong knowledge of Card Operations, Servicing, Systems and Platforms At this time, Capital One ...

Capital One

Compliance Advisor Manager

Mclean, VA · On-site

Compliance Advisor Manager The Manager, Compliance performs a key risk management role in the ... Strong knowledge of Card Operations, Servicing, Systems and Platforms At this time, Capital One ...

Capital One

Compliance Advisor Manager

Mclean, VA · On-site

Compliance Advisor Manager The Manager, Compliance performs a key risk management role in the ... Strong knowledge of Card Operations, Servicing, Systems and Platforms At this time, Capital One ...

asburyauto

Service Advisor

Henrico, VA · On-site

$70K - $100K/yr

Must be able to manage in a fast paced work environment with limited supervision * Must have great customer service, phone and computer skills * Previous automotive Service Advisor experience heavily ...

asburyauto

Service Advisor

Henrico, VA · On-site

$70K - $100K/yr

Must be able to manage in a fast paced work environment with limited supervision * Must have great customer service, phone and computer skills * Previous automotive Service Advisor experience heavily ...

asburyauto

Service Advisor

Woodbridge, VA · On-site

$70K - $100K/yr

Must be able to manage in a fast paced work environment with limited supervision * Must have great customer service, phone and computer skills * Previous automotive Service Advisor experience heavily ...

Asbury Automotive Group

Service Advisor

Henrico, VA · On-site

$70K - $100K/yr

Must be able to manage in a fast paced work environment with limited supervision * Must have great customer service, phone and computer skills * Previous automotive Service Advisor experience heavily ...

Madison Ford

Service Advisor

Madison, VA

Schedule service appointments and manage repair orders * Recommend appropriate maintenance based on ... Service Advisor, Service Consultant, or Assistant Service Manager experience preferred * Dealership ...

Madison Ford

Service Advisor

Madison, VA · On-site

Schedule service appointments and manage repair orders * Recommend appropriate maintenance based on ... Service Advisor, Service Consultant, or Assistant Service Manager experience preferred * Dealership ...

Madison Ford

Service Advisor

Madison, VA

Schedule service appointments and manage repair orders * Recommend appropriate maintenance based on ... Service Advisor, Service Consultant, or Assistant Service Manager experience preferred * Dealership ...

Southern Ford

Service Advisor

Newport News, VA

Past experience as a service advisor, assistant lane manager or service consultant * Very energetic personality * A desire for a long-term career with a growing organization * Personal and ...

Southern Ford

Service Advisor

Newport News, VA · On-site

Past experience as a service advisor, assistant lane manager or service consultant * Very energetic personality * A desire for a long-term career with a growing organization * Personal and ...

Southern Ford

Service Advisor

Newport News, VA · On-site

Past experience as a service advisor, assistant lane manager or service consultant * Very energetic personality * A desire for a long-term career with a growing organization * Personal and ...

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All JobsService Advisor JobsService Advisor Manager JobsService Advisor Manager Jobs in Virginia

Service Advisor Manager information

See Virginia salary details

$11

$25

$45

How much do service advisor manager jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for service advisor manager in Virginia is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.57 per hour, depending on experience, location, and employer.

What is a service advisor manager?

A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.

How does a service advisor manager support and develop their team to enhance customer satisfaction?

A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a service advisor manager, and why are they important?

To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.

What is the difference between Service Advisor Manager vs Service Advisor?

AspectService Advisor ManagerService Advisor
ResponsibilitiesOversees service advisors, manages customer relations, and ensures service department efficiencyInteracts directly with customers, recommends services, and writes repair orders
CredentialsTypically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferredHigh school diploma or equivalent; ASE certification beneficial but not mandatory
Work EnvironmentOffice-based with supervision of service team; dealership or auto repair shopCustomer-facing role within service department of dealership or repair shop

The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.

Can you make a lot of money as a service advisor manager?

Service Advisor Managers typically earn a competitive salary that includes a base pay plus commissions or bonuses based on performance. Earnings can vary depending on the dealership, location, experience, and sales volume, with many earning above average wages in the automotive service industry.

What are the most commonly searched types of Service Advisor jobs in Virginia?

The most popular types of Service Advisor jobs in Virginia are:

What cities in Virginia are hiring for Service Advisor Manager jobs?

Cities in Virginia with the most Service Advisor Manager job openings:

Service Advisor Manager jobs near you
Infographic showing various Service Advisor Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,479 per year, or $25.7 per hour.

Service Advisor/Manager

Virginia Automotive Service

Richmond, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Job Type
Full-time
Description
Cutshaw Automotive in Richmond, VA is looking to hire an exceptional Service Advisor to join our winning team! Cutshaw Automotive has built a reputation for providing the highest quality automotive service and repair while delivering an outstanding customer experience. We are committed to doing things right the first time and building long-term relationships with our customers through honesty, integrity, and exceptional service.
As part of a growing organization, Cutshaw Automotive provides a professional, team-oriented environment where employees are valued, supported, and given opportunities to grow their careers. If being part of a successful company that invests in its people and promotes from within is important to you, then Cutshaw Automotive is the place for you.
POSITION SUMMARY
The Service Advisor is responsible for building strong customer relationships, delivering an exceptional service experience, and helping customers make informed decisions about their vehicles' maintenance and repair. This individual serves as the primary point of contact between the customer and the service department, ensuring that every customer receives professional, transparent, and timely communication throughout the repair process.
Requirements
SERVICE ADVISOR RESPONSIBILITIES
  • Greet customers promptly and professionally while delivering a world-class customer experience.
  • Listen to customer concerns and accurately document vehicle symptoms and service requests.
  • Communicate recommended maintenance and repair services in a clear, professional manner.
  • Educate customers on vehicle needs, safety concerns, and preventative maintenance recommendations.
  • Prepare accurate repair estimates and secure customer authorization for repairs.
  • Maintain consistent communication with customers regarding vehicle status, repair progress, and completion timelines.
  • Coordinate with technicians to ensure accurate diagnoses and efficient workflow.
  • Review completed repairs with customers and explain services performed.
  • Build long-term customer relationships that drive repeat business and referrals.
  • Meet sales and customer satisfaction goals while maintaining the highest ethical standards.
  • Assist in maintaining an organized, efficient, and customer-focused service department.
QUALIFICATIONS
  • Previous automotive Service Manager/Advisor, Service Writer experience preferred.
  • Strong sales, communication, and relationship-building skills.
  • Ability to explain technical information in a customer-friendly manner.
  • Excellent organizational and multitasking abilities.
  • Positive attitude with a strong commitment to customer satisfaction.
  • Automotive industry experience preferred but not required for exceptional candidates.
  • Valid driver's license and acceptable driving record.

BENEFITS
  • Industry-leading compensation plans with weekly pay
  • Sign-on bonus opportunities
  • Ownership opportunity program
  • Health, vision, and dental insurance
  • 401(k) retirement plan
  • Paid holidays, sick days, and PTO
  • Paid training and professional development
  • Career advancement opportunities within a growing organization
  • Modern facilities and a professional work environment

At Cutshaw Automotive, we believe our people are our greatest asset. We are committed to providing competitive compensation, outstanding benefits, ongoing training, and opportunities for long-term career growth. If you're looking for a company that values its employees, rewards performance, and invests in your future, Cutshaw Automotive is the place for you.
If you are a customer-focused professional who enjoys helping people, building relationships, and being rewarded for your performance, we would love to speak with you about joining the Cutshaw Automotive team.

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