Service Account Executive Jobs (NOW HIRING)

When you join Kyocera Document Solutions New England, Inc. you are joining an organization that is deeply rooted in the Philosophy of "doing what is right as a human being". Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

In addition, we're a Great Place to Work... and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.

The Account Executive is responsible for interacting with clients in person, via telephone, and email and coordinating the receipt of jobs within a high-volume digital shop. This includes order entry, quality control, moving product/boxes around, and other general office/shop duties as needed.  You will be an integral part of a production team so you must be mature, reliable, and take pride in your work. The department functions as a team and you must be a team player as well as a self-starter, able to prioritize the department's workload, and make sure the work gets completed correctly.  The Account Executive is also responsible for generating new business and securing new clients. Successful candidate should perform market research to identify new opportunities and engage with decision makers to secure those opportunities.  The Account Executive will increase market position by locating, developing, defining, and closing business relationships. 

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn't come around every day.

• Communicate effectively with clients as needed in regards to printing needs
• Creates work orders and provides estimates to clients clearly and professionally
• Will be the first point of contact when available for walk in customers as well as primary contact for all phone calls
• Promotes safety awareness and follows safety procedures in an effort to reduce or eliminate accidents.
• Assists in ensuring printing projects delivered on time at all times with the highest quality possible
• Communicates accordingly with production manager regarding discrepancies in quality, quantity, etc.
• Assists in communicating with key clients as needed and related
• Provides price estimates for custom prints when needed
• Assist in maintaining a safe, organized and clean print shop environment
• Coordinates client expectations with provided printing and finishing services
• Prioritize workflow based on due dates and job requests; coordinate with the Production Manager
• Properly box all jobs and coordinate shipping, if necessary

• Excellent communication skills
• Must be flexible and able to adapt to peak volume and rushed orders
• Motivation for sales, prospecting, and selling to customer's needs
• A keen eye for design, detail, and quality
• Self-starter and quick learner
• Strong time management skills and ability to meet deadlines
• Experience operating a variety of computerized equipment
• Must possess excellent work ethic and be punctual
• Able to work a flexible schedule as needed
• Basic math and writing skills and attention to detail
• Ability to handle multiple jobs and timelines within a fast-paced environment
• Able to work independently with a minimum amount of supervision
• Excellent interpersonal skills and strong work ethic
• Works well in a time sensitive environment while multi-tasking
• Organized, detailed oriented, and able to work as part of a team
• Lifting and moving boxes of up to 50 lbs.
• Minimum of one (1) year of customer service/account management.
• Strong data entry, math and basic computer/spreadsheet skills are required.

Preferred:

• Bachelor's Degree or equivalent experience

In a sales consultant role with us, you will be building relationships with potential new customers and maintaining current clients, which requires you to be out in the field at least 50% of the time.

The typical pay range for this role is $37,536 -$51,408. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions New England, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company's portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRAA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, protected veteran status, marital status, or familial status.