Serra Ford Jobs (NOW HIRING)

Serra Ford Farmington Hills is seeking an experienced and motivated Automotive Finance Manager (F&I Manager) to join our growing team. This position plays a critical role in delivering an exceptional customer experience while maximizing dealership profitability through financing, insurance products, and compliance excellence.

The ideal candidate will be knowledgeable in automotive finance, deal compliance, lender relations, regulatory compliance, and customer-focused sales. This is an excellent opportunity to build a rewarding career with one of Metro Detroit's leading Ford dealerships.

At Serra Ford Farmington Hills, we strive to make every customer a customer for life. Happy employees create happy customers, and we reward individuals who stay motivated and work hard. Every team member plays a critical role in our continued success.

• Opportunities for growth and career development
• Great compensation package with performance incentives
• Medical, Dental, Vision, 401(k), and additional benefits
• Paid Time Off
• Supportive team environment
• Family-owned and operated
• Employee discounts on vehicles and services

• Assist customers in securing vehicle financing and protection products that enhance their ownership experience
• Structure finance transactions for maximum profitability while maintaining lender approval standards
• Present finance and insurance products professionally and effectively
• Submit credit applications and work directly with lenders to obtain approvals
• Accurately desk deals and make sound credit decisions within dealership guidelines
• Prepare all finance contracts, paperwork, and deal documentation
• Ensure compliance with all federal, state, local, and lender regulations
• Maintain proficiency with title laws, registration requirements, and funding procedures
• Deliver completed finance packages and explain contract details to customers
• Audit completed deals to ensure accuracy and compliance
• Prepare and submit funding packages to lenders in a timely manner
• Monitor contract funding and resolve any issues to ensure prompt payment
• Maintain all required certifications and training for the position
• Work closely with sales managers and sales consultants to support dealership goals
• Provide exceptional customer service throughout the financing process

• College degree preferred or equivalent automotive finance experience
• Minimum three years of automotive sales, finance, or F&I experience preferred
• Strong knowledge of dealership finance and insurance procedures
• Understanding of lender programs, credit analysis, and funding processes
• Knowledge of title laws, registration requirements, and compliance regulations
• Excellent communication, negotiation, and presentation skills
• Strong closing abilities and customer relationship-building skills
• Professional appearance and demeanor
• Ability to work in a fast-paced, high-volume dealership environment
• Basic Microsoft Office, dealership software, and internet proficiency
• Strong organizational skills and attention to detail
• Ability to maintain confidentiality and handle sensitive financial information
• Valid driver's license with acceptable driving record

• Strong customer service and relationship-building skills
• Ability to present financial products confidently and professionally
• Excellent attention to detail and compliance awareness
• Effective problem-solving and decision-making abilities
• Ability to multitask and manage multiple transactions simultaneously
• Strong mathematical and analytical skills
• Self-motivated with a drive to achieve performance goals
• Team-oriented mindset with a commitment to dealership success

Serra Ford Farmington Hills is part of Serra Automotive, one of the nation's largest privately held automotive groups. Founded in 1973 with a customer-first philosophy, Serra Automotive has grown to over 60 dealerships across 8 states, representing 27 brands and employing more than 3,600 people. Our commitment to integrity, service, and employee development has made Serra a trusted name in automotive retail.

Serra Ford Farmington Hills is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law. Employees must provide proof of eligibility to work in the U.S. Employment may be contingent on successful background checks and drug screenings, and applicants may be entitled to a copy of their criminal history report. Compensation is competitive and based on experience; pay will be communicated at the time of offer. We comply with all workplace safety regulations, including MIOSHA, and provide reasonable accommodations to qualified individuals with disabilities. Employment is at-will. This role may require prolonged standing, lifting/moving objects, and driving company or customer vehicles with a valid license and satisfactory motor vehicle record. Employees are expected to act professionally, follow policies, and understand that job duties may change based on business needs.