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Senior Voice Of Customer Jobs (NOW HIRING)

lumos

Senior Voice Specialist

Charlotte, NC · Hybrid

$115K - $126K/yr

Title - Sr. Voice Specialist Location - Charlotte, NC or Kansas City, MO (Hybrid) We're looking for ... This is a high-impact, customer-facing role for someone who thrives at the intersection of ...

Procom Services

Sr Voice Engineer

Durham, NC

Company Description Procom is a leading provider of professional IT services and staffing to ... Participates in ensuring that customer requests via the ticketing system are managed to closure.

lumos

Senior Voice Specialist

Charlotte, NC · Hybrid

$115K - $126K/yr

Title - Sr. Voice Specialist Location - Charlotte, NC or Kansas City, MO (Hybrid) We're looking for ... This is a high-impact, customer-facing role for someone who thrives at the intersection of ...

lumos

Senior Voice Specialist

Kansas City, KS · Hybrid

$115K - $126K/yr

Title - Sr. Voice Specialist Location - Charlotte, NC or Kansas City, MO (Hybrid) We're looking for ... This is a high-impact, customer-facing role for someone who thrives at the intersection of ...

Peraton

Sr. Voice & Video Engineer (Tier III)

Washington, DC · On-site

$135K - $216K/yr

In this role, the Senior Voice and Video Engineer will be responsible for configuring, managing ... Previous experience supporting a government and/or Department of Defense customer. Peraton Overview ...

BirdEye Inc

Senior Voice AI Engineer

Palo Alto, CA · On-site

About the Role We are looking for a Senior Voice AI Engineer to build and scale next-generation ... of locations -- from how they get found, to how they convert, to how they retain customers. Our ...

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Senior Voice Of Customer information

See salary details

$25K

$80.3K

$163.5K

How much do senior voice of customer jobs pay per year?

As of Sep 1, 2026, the average yearly pay for senior voice of customer in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Voice Of Customer vs Customer Experience Manager?

AspectSenior Voice Of CustomerCustomer Experience Manager
Required CredentialsBachelor's degree, experience in customer insightsBachelor's degree, background in customer service or marketing
Work EnvironmentData analysis, customer feedback collectionOverseeing customer journey, cross-department coordination
Industry UsageMarket research, product developmentRetail, hospitality, tech companies
Search & Comparison IntentUnderstanding role differences, career pathsClarifying responsibilities, job requirements

The Senior Voice Of Customer focuses on analyzing customer feedback and insights to inform business decisions, often working closely with data teams. The Customer Experience Manager oversees the entire customer journey, ensuring positive interactions across touchpoints. While both roles aim to improve customer satisfaction, the Senior Voice Of Customer is more data-driven, whereas the Customer Experience Manager has a broader operational scope.

More about Senior Voice Of Customer jobs

What cities are hiring for Senior Voice Of Customer jobs?

Cities with the most Senior Voice Of Customer job openings:

What are the most commonly searched types of Voice Of Customer jobs?

The most popular types of Voice Of Customer jobs are:

What states have the most Senior Voice Of Customer jobs?

States with the most job openings for Senior Voice Of Customer jobs include:

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The top searched job categories for Senior Voice Of Customer jobs are:

Senior Voice Of Customer jobs near you
Infographic showing various Senior Voice Of Customer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.

Voice of Customer Program Manager

Globe Telecom, Inc.

Globe, AZ

Full-time

Re-posted 25 days ago

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description The Data Modeling, AI Automation & Insights Specialist powers the analytical backbone of the Governance & Insights team. This role automates the reporting pipeline, builds predictive CX models, and applies AI and NLP to transform raw data from surveys, operations, frontliner feedback, and process signals into decision-ready insights for all Globe brands and territories.

DUTIES AND RESPONSIBILITIES:

1. Automated Reporting Pipeline

Design and maintain an end-to-end automated pipeline for monthly VOX decks - from data ingestion and transformation to chart

generation and AI-drafted narrative, targeting 70%+ manual effort reduction.

2. Predictive NPS & Churn Modeling

Build and continuously improve predictive models for NPS and churn risk per brand, territory, and episode using survey, CRM, billing,

and network operational data as features.

3. Multi-Source Data Integration

Architect and maintain data connectors integrating survey platforms, CRM, FSM ticketing, billing systems, and network ops data into

a unified VOC data warehouse or lakehouse.

4. NLP & Verbatim Text Analytics

Apply NLP techniques (sentiment analysis, topic modeling, clustering) to open-ended survey responses and social listening data to

surface recurring themes, early warning signals, and root-cause patterns.

5. Self-Serve Insights Infrastructure

Build and maintain interactive dashboards and self-serve portals (Power BI / Tableau / Looker) enabling VOX Champions to explore

Brand, Territory, and Episode NPS without G&I intervention.

6. Data Governance & Quality

Establish data quality standards, anomaly detection, and audit trails for all VOC data pipelines; ensure consistency in KPI definitions

across all brands and reporting cycles.

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Apply