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Senior Ticket Operations Jobs in Georgia (NOW HIRING)

Aita Consulting Services, Inc

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

... to Senior level management. External customer support ranges from general website support ... hardware operation to resolve problems. * Monitor ticket queues, assign tickets to appropriate ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

... to Senior level management. External customer support ranges from general website support ... hardware operation to resolve problems. * Monitor ticket queues, assign tickets to appropriate ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

... to Senior level management. External customer support ranges from general website support ... operation to resolve problems. • Monitor ticket queues, assign tickets to appropriate internal ...

Omaze

Senior Software Engineer

Atlanta, GA · On-site

$138 - $181.65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This ensures operational flexibility and allows the Company to meet evolving business needs. THE ... ticket reviews. * You take on projects and make software enhancements that improve the team ...

4pconsultinginc

Help Desk Analyst Level 1

Conyers, GA · On-site

$18 - $24.50/hr

... to Senior level management. External customer support ranges from general website support ... hardware operation to resolve problems. * Monitor ticket queues, assign tickets to appropriate ...

Apidel Technologies

Level 1 Help Desk Analyst

Conyers, GA

$18 - $24.50/hr

... to Senior level management. External customer support ranges from general website support ... hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate ...

R2 Technologies Corporation

Help Desk Analyst 1

Atlanta, GA · On-site

$19.75 - $27/hr

... to Senior level management. External customer support ranges from general website support ... operation to resolve problems. • Monitor ticket queues, assign tickets to appropriate internal ...

nLeague Services Inc

Bilingual-Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

... Senior level management. * External customer support ranges from general website support ... hardware operation to resolve problems. * Monitor ticket queues, assign tickets to appropriate ...

nLeague

Bilingual Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

... to Senior level management. External customer support ranges from general website support ... hardware operation to resolve problems. * Monitor ticket queues, assign tickets to appropriate ...

WMH

Senior Field Service Technician/Mechanic

Dalton, GA

$22.25 - $30.25/hr

  • Medical

  • Retirement

  • PTO

WMH (Wheeler Material Handling) (‪ www.wmhsolutions.com) is your ticket to success in the ... their operations running smoothly. Key Responsibilities Your Impact: * Master of Machinery ...

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Showing results 21-40

All JobsTicket Operations JobsSenior Ticket Operations JobsSenior Ticket Operations Jobs in Georgia

Senior Ticket Operations information

What do senior ticket operations do?

Senior ticket operations professionals manage the processing, distribution, and tracking of tickets for events, transportation, or customer service. They oversee ticketing systems, ensure accuracy, and coordinate with teams to optimize ticket sales and customer experience, often using specialized software and data analysis skills.

What is the difference between Senior Ticket Operations vs Ticketing Coordinator?

AspectSenior Ticket OperationsTicketing Coordinator
CredentialsExperience in ticketing systems, industry certifications often preferredSimilar experience, often entry to mid-level certifications
Work EnvironmentOversees ticketing processes, manages teams, strategic planningHandles ticket sales, customer service, and event setup
Industry UsageUsed in large venues, sports teams, and event organizationsCommon in event venues, theaters, and sports arenas

Senior Ticket Operations roles focus on managing ticketing strategies, overseeing teams, and ensuring smooth operations at a higher level. Ticketing Coordinators handle day-to-day ticket sales, customer interactions, and event setup. While both roles require ticketing system knowledge, Senior Ticket Operations positions involve more leadership and strategic planning, whereas Ticketing Coordinators focus on operational execution.

What are the most commonly searched types of Ticket Operations jobs in Georgia?

The most popular types of Ticket Operations jobs in Georgia are:

What are popular job titles related to Senior Ticket Operations jobs in Georgia?

For Senior Ticket Operations jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Senior Ticket Operations jobs in Georgia look for?

The top searched job categories for Senior Ticket Operations jobs in Georgia are:

What cities in Georgia are hiring for Senior Ticket Operations jobs?

Cities in Georgia with the most Senior Ticket Operations job openings:

Senior Ticket Operations jobs near you

Help Desk Analyst

Aita Consulting Services, Inc

Conyers, GA • On-site

$18 - $24.50/hr

Contractor

Re-posted 12 days ago

Job description

Onsite Position - LOCAL CANDIDATES ONLY
*This position is located at DDS Headquarters in Conyers, Georgia*
*Bilingual, Spanish highly preferred*
*MUST have IT Help Desk Call Center exp*
 
Skill Matrix Requried

Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
• 2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
Required/Desired Skills
 
SkillRequired /DesiredAmountCandidate ExperienceVocational/Technical degree in computer applications, computer technology or a closely related area from an accredited collegeRequired0 Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.Required2YearsMonitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.Required2YearsInstall and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Required2YearsAnswer user inquiries regarding computer software or hardware operation to resolve problems.Required2YearsBilingual - SpanishHighly desired0 IT Help Desk Call Center expRequired2Years