Overview Job Purpose The Senior Manager of Systems Operations' role is responsible for managing a ... Demonstrated ability to think beyond the ticket queue - connecting operational metrics to business ...
Overview Job Purpose The Senior Manager of Systems Operations' role is responsible for managing a ... Demonstrated ability to think beyond the ticket queue - connecting operational metrics to business ...
Overview Job Purpose The Senior Manager of Systems Operations' role is responsible for managing a ... Demonstrated ability to think beyond the ticket queue - connecting operational metrics to business ...
Overview Job Purpose The Senior Manager of Systems Operations' role is responsible for managing a ... Demonstrated ability to think beyond the ticket queue - connecting operational metrics to business ...
Senior Director, Servicing Operations
$184K - $216K/yr
They're not just a ticket to close. They're a person with a goal, and how this moment goes is how they know Mission Lane is on their side. The Senior Director of Servicing Operations makes sure these ...
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Senior Director, Servicing Operations
$184K - $216K/yr
They're not just a ticket to close. They're a person with a goal, and how this moment goes is how they know Mission Lane is on their side. The Senior Director of Servicing Operations makes sure these ...
STC Health, a division of Harris; is seeking a Senior Manager, Operations who will lead our DevOps, ... Establish and report on operational metrics: uptime/availability, MTTR, ticket SLAs, change failure ...
STC Health, a division of Harris; is seeking a Senior Manager, Operations who will lead our DevOps, ... Establish and report on operational metrics: uptime/availability, MTTR, ticket SLAs, change failure ...
STC Health, a division of Harris; is seeking a Senior Manager, Operations who will lead our DevOps, ... Establish and report on operational metrics: uptime/availability, MTTR, ticket SLAs, change failure ...
STC Health, a division of Harris; is seeking a Senior Manager, Operations who will lead our DevOps, ... Establish and report on operational metrics: uptime/availability, MTTR, ticket SLAs, change failure ...
Troubleshooting of operational issues like: a. Authentication failure (LDAP user's/application ... ITSM reporting Performance reporting Executive reporting Adhoc reports Ticket management: Incident ...
Troubleshooting of operational issues like: a. Authentication failure (LDAP user's/application ... ITSM reporting Performance reporting Executive reporting Adhoc reports Ticket management: Incident ...
... Operations meetings, and other executive-led forums; partner with other administrative team members ... approvals, legal ticket prioritization, timekeeping, meeting notes, reminders, and other ...
... Operations meetings, and other executive-led forums; partner with other administrative team members ... approvals, legal ticket prioritization, timekeeping, meeting notes, reminders, and other ...
Senior Sales Representative
Duluth, GA · On-site
$150K - $300K/yr
High average ticket projects with strong close rates * Established brand and marketing engine generating consistent lead flow * Fast installation and operations support so you can focus on selling
Senior Sales Representative
Duluth, GA · On-site
$150K - $300K/yr
High average ticket projects with strong close rates * Established brand and marketing engine generating consistent lead flow * Fast installation and operations support so you can focus on selling
Senior Sales Representative
Duluth, GA · On-site
$150K - $300K/yr
High average ticket projects with strong close rates * Established brand and marketing engine generating consistent lead flow * Fast installation and operations support so you can focus on selling
Senior Sales Representative
Duluth, GA · On-site
$150K - $300K/yr
High average ticket projects with strong close rates * Established brand and marketing engine generating consistent lead flow * Fast installation and operations support so you can focus on selling
Be Seen First
... to support senior IT leadership while coordinating key operational workflows across ... Go-Live Surveys & Ticket Coordination: Administer surveys, create tickets, assign ownership, and ...
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Be Seen First
... to support senior IT leadership while coordinating key operational workflows across ... Go-Live Surveys & Ticket Coordination: Administer surveys, create tickets, assign ownership, and ...
Systems Support Lead (Remote)
Atlanta, GA · On-site
... ticket queue and invoicing process running smoothly. This is a junior-level role that partners closely with the Senior Enterprise Systems Administrator and Operations, escalating complex system ...
Systems Support Lead (Remote)
Atlanta, GA · On-site
... ticket queue and invoicing process running smoothly. This is a junior-level role that partners closely with the Senior Enterprise Systems Administrator and Operations, escalating complex system ...
... ticket queue and invoicing process running smoothly. This is a junior-level role that partners closely with the Senior Enterprise Systems Administrator and Operations, escalating complex system ...
Quick apply
... ticket queue and invoicing process running smoothly. This is a junior-level role that partners closely with the Senior Enterprise Systems Administrator and Operations, escalating complex system ...
Systems Support Lead (Remote)
Atlanta, GA · On-site +1
... ticket queue and invoicing process running smoothly. This is a junior-level role that partners closely with the Senior Enterprise Systems Administrator and Operations, escalating complex system ...
Systems Support Lead (Remote)
Atlanta, GA · On-site +1
... ticket queue and invoicing process running smoothly. This is a junior-level role that partners closely with the Senior Enterprise Systems Administrator and Operations, escalating complex system ...
... to Senior level management. External customer support ranges from general website support ... hardware operation to resolve problems. * Monitor ticket queues, assign tickets to appropriate ...
Quick apply
... to Senior level management. External customer support ranges from general website support ... hardware operation to resolve problems. * Monitor ticket queues, assign tickets to appropriate ...
Our unique business model and relentless pursuit of operational excellence ensures that consumers ... Lead the North America support team through ticket management and issue resolution, ensuring ...
Our unique business model and relentless pursuit of operational excellence ensures that consumers ... Lead the North America support team through ticket management and issue resolution, ensuring ...
Our unique business model and relentless pursuit of operational excellence ensures that consumers ... Lead the North America support team through ticket management and issue resolution, ensuring ...
Our unique business model and relentless pursuit of operational excellence ensures that consumers ... Lead the North America support team through ticket management and issue resolution, ensuring ...
Our unique business model and relentless pursuit of operational excellence ensures that consumers ... Lead the North America support team through ticket management and issue resolution, ensuring ...
Our unique business model and relentless pursuit of operational excellence ensures that consumers ... Lead the North America support team through ticket management and issue resolution, ensuring ...
Senior Integration Manager
Alpharetta, GA · On-site
Senior Integration Manager Reports to: Senior Manager, Integration & POS Services Department ... Operational Excellence * Ticket Management: Handle inbound support tickets, performing initial ...
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Senior Integration Manager
Alpharetta, GA · On-site
Senior Integration Manager Reports to: Senior Manager, Integration & POS Services Department ... Operational Excellence * Ticket Management: Handle inbound support tickets, performing initial ...
The senior technical support specialist's role in CTB is crucial to its operation. They ensure that ... Monitoring & tracking response times, ticket completion, and knowledge base entries to common ...
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The senior technical support specialist's role in CTB is crucial to its operation. They ensure that ... Monitoring & tracking response times, ticket completion, and knowledge base entries to common ...
... to Senior level management. External customer support ranges from general website support ... hardware operation to resolve problems. * Monitor ticket queues, assign tickets to appropriate ...
Quick apply
... to Senior level management. External customer support ranges from general website support ... hardware operation to resolve problems. * Monitor ticket queues, assign tickets to appropriate ...
Senior Ticket Operations information
What do senior ticket operations do?
Senior ticket operations professionals manage the processing, distribution, and tracking of tickets for events, transportation, or customer service. They oversee ticketing systems, ensure accuracy, and coordinate with teams to optimize ticket sales and customer experience, often using specialized software and data analysis skills.
What is the difference between Senior Ticket Operations vs Ticketing Coordinator?
| Aspect | Senior Ticket Operations | Ticketing Coordinator |
|---|---|---|
| Credentials | Experience in ticketing systems, industry certifications often preferred | Similar experience, often entry to mid-level certifications |
| Work Environment | Oversees ticketing processes, manages teams, strategic planning | Handles ticket sales, customer service, and event setup |
| Industry Usage | Used in large venues, sports teams, and event organizations | Common in event venues, theaters, and sports arenas |
Senior Ticket Operations roles focus on managing ticketing strategies, overseeing teams, and ensuring smooth operations at a higher level. Ticketing Coordinators handle day-to-day ticket sales, customer interactions, and event setup. While both roles require ticketing system knowledge, Senior Ticket Operations positions involve more leadership and strategic planning, whereas Ticketing Coordinators focus on operational execution.
What are the most commonly searched types of Ticket Operations jobs in Georgia?
The most popular types of Ticket Operations jobs in Georgia are:
What are popular job titles related to Senior Ticket Operations jobs in Georgia?
For Senior Ticket Operations jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Senior Ticket Operations jobs in Georgia look for?
The top searched job categories for Senior Ticket Operations jobs in Georgia are:
What cities in Georgia are hiring for Senior Ticket Operations jobs?
Cities in Georgia with the most Senior Ticket Operations job openings:
Full-time
Posted 13 days ago
Job description
Overview
Job Purpose
The Senior Manager of Systems Operations' role is responsible for managing a team of analysts providing immediate assistance to traders, back office, support personnel and IT staff to achieve the highest customer satisfaction and minimize the impact of IT related problems. The Systems Operations Senior Manager oversees a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges, clearing systems, surveillance and data services. This is a business and customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, and this individual will work as part of a results-oriented and service-delivery team.
The ideal candidate brings proven people management experience from a high-consequence technical operations environment. Financial markets experience is a plus and will accelerate ramp-up, but strong candidates from cloud infrastructure, telecom, regulated IT, or similar high-stakes environments are encouraged to apply.
Responsibilities
Knowledge and Experience
Preferred Knowledge and Experience
#LI-JM1
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Job Purpose
The Senior Manager of Systems Operations' role is responsible for managing a team of analysts providing immediate assistance to traders, back office, support personnel and IT staff to achieve the highest customer satisfaction and minimize the impact of IT related problems. The Systems Operations Senior Manager oversees a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges, clearing systems, surveillance and data services. This is a business and customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, and this individual will work as part of a results-oriented and service-delivery team.
The ideal candidate brings proven people management experience from a high-consequence technical operations environment. Financial markets experience is a plus and will accelerate ramp-up, but strong candidates from cloud infrastructure, telecom, regulated IT, or similar high-stakes environments are encouraged to apply.
Responsibilities
- Team Leadership: Lead a globally distributed team of Analysts across the US, India, and Australia. Provide hands-on guidance, mentoring, and performance management. Hold a high bar for accountability and foster a culture of ownership, continuous improvement, and empowerment.
- Process Improvement: Identify and drive process improvements that reduce incident frequency, eliminate operational toil, and increase team velocity. Champion automation adoption and data-informed decision-making as core to how the team operates.
- Training and Support: Build team capability through structured training, clear documentation standards, and active coaching. Act as the primary escalation point for staff issues and drive a culture where knowledge is shared, not siloed.
- Collaboration and Communication: Build strong working relationships with development, engineering, infrastructure, and network teams. Represent Systems Operations in cross-functional discussions and act as a credible operational partner to internal stakeholders.
- Continuous Improvement: Lead or participate in continuous improvement initiatives that advance operational maturity. Actively identify and scope use cases for automation and AI-enabled workflows within the team's day-to-day operations.
- On-Call Rotation: Participate in an on-call rotation as needed.
- Additional Duties: Perform any other activities as directed by management.
Knowledge and Experience
- Experience: 5+ years of direct people management experience in a technical operations environment, with clear accountability for team performance, development, and retention. Team lead or delegation-only roles do not satisfy this requirement.
- Strategic Thinking: Demonstrated ability to think beyond the ticket queue - connecting operational metrics to business outcomes, identifying systemic risks, and building plans that improve team capability over time.
- Production Operations: Experience with managing production operations, monitoring, alerting, notifications, etc.
- Scripting Languages: Proficiency in scripting languages such as Bash, Python, and/or PowerShell.
- Server Administration: Strong proficiency with Linux and Windows Server administration.
- Monitoring Tools: Experience with monitoring and alerting tools (Splunk, Nagios, BigPanda, PagerDuty).
- Problem-Solving: Excellent problem-solving and troubleshooting skills.
- Documentation: Process-oriented with great documentation skills (Confluence).
- Business Continuity: Experience with automation of business continuity/disaster recovery.
Preferred Knowledge and Experience
- Cloud Services: Experience with open-source technologies and cloud services (AWS/Azure).
- Scheduling Tools: Experience with Rundeck and/or Cisco Tidal Enterprise Scheduler.
- Monitoring Tools: Experience with BigPanda and PagerDuty.
- AI Ops: Familiarity with AI-assisted operations - including workflow automation, AI-powered alerting and event correlation, and the use of AI tools to reduce operational toil. Demonstrated curiosity about applying AI to real operational problems is strongly valued.
- Financial Markets / FIX Protocol: Experience in financial markets operations and/or FIX Protocol. Valuable for ramp speed and platform credibility - not a barrier to entry. Training and mentorship available on the platform side.
#LI-JM1
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
About IntercontinentalExchange
Sourced by ZipRecruiter
Company size
5,001 - 10,000 Employees
Headquarters location
Atlanta, GA, US
Year founded
1990