ZipRecruiter

Log In

1

Senior Technical Support Analyst Jobs in Silver Spring, MD

CACI

Senior Technical Analyst

Washington, DC

CACI is looking to add to our senior technical team to support of the Department of Justice mission while working on critical matters and cases. The Technical Analyst is a very senior professional ...

ICF

Senior Technical Business Analyst

Reston, VA · On-site +1

The Senior Technical Business Analyst supports work across the software development lifecycle and is responsible for helping translate system data into meaningful business intelligence. This role ...

previous pagenext page

Showing results 21-40

All JobsTechnical Support Analyst JobsSenior Technical Support Analyst JobsSenior Technical Support Analyst Jobs in Silver Spring, MD

Senior Technical Support Analyst information

See Silver Spring, MD salary details

$24

$36

$53

How much do senior technical support analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for senior technical support analyst in Silver Spring, MD is $36.04, according to ZipRecruiter salary data. Most workers in this role earn between $30.05 and $38.75 per hour, depending on experience, location, and employer.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What are the most commonly searched types of Technical Support Analyst jobs in Silver Spring, MD?

The most popular types of Technical Support Analyst jobs in Silver Spring, MD are:

What are popular job titles related to Senior Technical Support Analyst jobs in Silver Spring, MD?

For Senior Technical Support Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support Analyst jobs in Silver Spring, MD look for?

The top searched job categories for Senior Technical Support Analyst jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Senior Technical Support Analyst jobs?

Cities near Silver Spring, MD with the most Senior Technical Support Analyst job openings:

Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $75,020 per year, or $36.1 per hour.

Technical Support Analyst - Maritime Sensing (ONR 321MS)

STAHL

Arlington, VA • On-site

Contractor

Re-posted 24 days ago

Job description

Technical Support Analyst - Maritime Sensing (ONR 321MS)

WHO WE ARE:
STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New Technology start-ups.
STAHL advocates for policies that can improve government services and maintain our government's competitive advantage, by bringing more technology into government programs.
STAHL Companies advocates on behalf of our nation's innovative, new technology and small businesses looking to work with the U.S. government. We do this by aligning the voice of our small business members with advocacy for change in federal policy that will make the government market more accessible to small businesses and the commercial technology ecosystem.
The Channel's founding Technical Board Members include former government leaders and IT executives passionate about bringing best-of-breed technology to the government.
We are seeking a skilled and experienced Technical Support Analyst - Maritime Sensing (ONR 321MS) to join our team!

The Technical Support Analyst - Maritime Sensing (ONR 321MS) provides expert-level technical and programmatic support to Science and Technology (S&T) initiatives focused on Anti-Submarine Warfare (ASW) and Mine Warfare (MIW). This role supports the development, demonstration, and transition of advanced maritime sensing technologies across multiple Technology Readiness Levels (TRLs) and program elements (6.2, 6.3, 6.4).
The selected individual will work closely with Navy stakeholders, research organizations, and industry partners to ensure effective execution of S&T and R&D efforts.
Key Responsibilities
        Provide technical and analytical support for S&T programs related to ASW and MIW technologies.
        Extract, analyze, and organize complex technical data including system design, performance metrics, and cost analysis.
        Support development and execution of test plans for maritime sensing technologies across TRL 1-7.
        Assist in the evaluation and integration of:
o   Underwater acoustic and non-acoustic sensors, transducers, and arrays
o   Sensor array processing algorithms and hardware
o   Underwater acoustic communications systems
o   High energy density power sources
        Develop and deliver executive-level briefings and technical documentation for Navy leadership, sponsors, and Congressional stakeholders.
        Support planning and execution of large-scale meetings, workshops, and program reviews involving government, academia, and industry participants.
        Provide programmatic support aligned with Navy S&T acquisition processes and operational requirements.
        Collaborate with cross-functional teams to ensure alignment between research objectives and operational capabilities.
Minimum Qualifications
        Active Top Secret (TS) security clearance at time of proposal submission.
        Bachelor of Science (BS) degree from an accredited college or university.
        Minimum of ten (10) years of experience supporting and managing S&T efforts related to ASW and MIW technologies across multiple TRLs and program elements (6.2, 6.3, 6.4).
o   Experience requirement may be reduced to eight (8) years with current Project Management Professional (PMP) certification.
        Completion of:
o   DAWIA Science and Technology Manager (S&TM) Level I certification, or
o   Foundational training in Engineering and Technical Management.
        Demonstrated experience in:
o   Navy operations and S&T acquisition program execution
o   Development and execution of test plans for ASW and MIW technologies
o   Drafting high-level technical and programmatic briefings and responses
o   Supporting large-scale technical meetings and program reviews
Desired Qualifications
        Master of Science (MS) degree from an accredited institution.
        Current PMP certification.
        Advanced DAWIA certifications, including:
o   S&TM Levels II or III
o   Engineering and Technical Management (Practitioner or Advanced levels)
o   Business Financial Management (Levels I, II, or III)

*Position is contingent upon award.
Location: ONR Headquarters, Arlington, VA
To know more about the company, visit Stahl Companies (stahlusa.us)
The Technical Support Analyst - Maritime Sensing (ONR 321MS) provides expert-level technical and programmatic support to Science and Technology (S&T) initiatives focused on Anti-Submarine Warfare (ASW) and Mine Warfare (MIW). This role supports the development, demonstration, and transition of advanced maritime sensing technologies across multiple Technology Readiness Levels (TRLs) and program elements (6.2, 6.3, 6.4).
The selected individual will work closely with Navy stakeholders, research organizations, and industry partners to ensure effective execution of S&T and R&D efforts.

Apply