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Senior Technical Support Analyst Jobs in Silver Spring, MD

Maximus

Sr. Technical Analyst

VA · On-site +1

General information Job Posting Title Sr. Technical Analyst Date Thursday, July 2, 2026 City Remote ... The qualified candidate will support large-system implementation efforts in the Child Support ...

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Senior Technical Support Analyst information

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$24

$36

$53

How much do senior technical support analyst jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for senior technical support analyst in Silver Spring, MD is $36.04, according to ZipRecruiter salary data. Most workers in this role earn between $30.05 and $38.75 per hour, depending on experience, location, and employer.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.
What are the most commonly searched types of Technical Support Analyst jobs in Silver Spring, MD? The most popular types of Technical Support Analyst jobs in Silver Spring, MD are:
What are popular job titles related to Senior Technical Support Analyst jobs in Silver Spring, MD? For Senior Technical Support Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Senior Technical Support Analyst jobs in Silver Spring, MD look for? The top searched job categories for Senior Technical Support Analyst jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Senior Technical Support Analyst jobs? Cities near Silver Spring, MD with the most Senior Technical Support Analyst job openings:
Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,964 per year, or $36 per hour.

Senior Technical Support Specialist

Entarian

Arlington, VA • On-site

Full-time

Re-posted 15 days ago

Job description

Overview/ Job Responsibilities
We are seeking Senior Technical Support Specialist to provide advanced macOS, Jamf, and mobile device support across enterprise environments, delivering exceptional white-glove service to executives, senior leadership, and VIP stakeholders. This role ensures optimal performance, security, and usability of Apple endpoints and mobility platforms, while maintaining a professional, concierge-level support experience that prioritizes responsiveness, discretion, and technical excellence.
Key Responsibilities
  • Deliver highly responsive, concierge-level support for VIPs, including executives, government leadership, directors, and mission-critical personnel.
  • Provide efficient in-person and remote assistance with minimal disruption to VIPs' schedules and responsibilities.
  • Perform tailored device setups, personalized configurations, and rapid issue resolution.
  • Maintain a professional demeanor, exceptional communication, and the ability to translate technical issues into clear, non-technical explanations.
  • Maintain accurate ticketing, documentation, SOPs, and knowledge articles related to Apple device and mobility support.
  • Escalate security or operational risks proactively; collaborate with engineering to drive resolution.

Minimum Qualifications
Required Qualifications:
  • Bachelor's degree in a related field with 4 years or relevant experience, or 8 hours of applicable experience in lieu of a degree.
  • Hands-on experience with MacBooks and Apple mobile devices.
  • Basic understanding of Apple hardware, macOS internals, SSO, MDM, certificates, networking, and endpoint security.
  • Proven experience delivering high-touch, white-glove support to VIPs or executive leadership.
  • Ability to handle sensitive information with confidentiality and professionalism.
  • Strong customer service, communication, and problem-solving skills; ability to de-escalate issues calmly and effectively.
  • Must be eligible to obtain a Department of Homeland Security EOD clearance ( Requirements 1. US Citizenship, 2. Favorable Background Investigation)

Desired Qualifications
Preferred Qualifications:
  • Experience with ServiceNow.
  • Jamf 200, 300, or 400 certification(s).
  • Apple ACSP or ACTC certification.
  • Experience in federal environments or organizations with strict security requirements.
  • Familiarity with Zero Trust, NIST 800-53 controls, endpoint hardening, and mobile security frameworks.

About Us
Formed through the strategic union of Sev1Tech and ERT, Entarian is a premier provider of mission-critical engineering and technology solutions. Founded on a legacy of excellence dating back to 1993, Entarian is a product of an evolved and fully diversified engineering and federal technology leader. From deep space to defense and civilian missions, Entarian delivers secure, mission-aligned digital solutions that drive national resilience and operational effectiveness. We don't just support modernization; we define it.
Join the Mission and Start your Career Journey: Apply Directly via our Careers Portal Connect, Referrals & Inquiries? Email the team: careers@entarian.com
Entarian is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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