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Entry Level Technical Support Analyst Jobs in Silver Spring, MD

CGI Inc.

Technical Analyst - Entry Level

Baltimore, MD · On-site

As an Entry Level Technical Analyst, you'll work with cross functional teams to support the design, integration, and optimization of modern technology solutions. You'll gain hands on experience with ...

CGI Inc.

Technical Analyst - Entry Level

Fairfax, VA · On-site

As an Entry Level Technical Analyst, you'll work with cross functional teams to support the design, integration, and optimization of modern technology solutions. You'll gain hands on experience with ...

Port Cyber Corporation

Be Seen First

Technical Support Specialist - Level 1

Kensington, MD · On-site

$40K - $55K/yr

Preferred Experience Background This is an entry level technical position. The ideal candidate will ... As such, you will need to possess strong analytical skills, excellent interpersonal skills, ability ...

Aplaro Ltd

Technology Support Analyst

Washington, DC · On-site

$65 - $90/hr

The Technology Support Analyst provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual ...

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Entry Level Technical Support Analyst information

See Silver Spring, MD salary details

$15

$28

$44

How much do entry level technical support analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level technical support analyst in Silver Spring, MD is $28.47, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $32.31 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What are the most commonly searched types of Technical Support Analyst jobs in Silver Spring, MD?

The most popular types of Technical Support Analyst jobs in Silver Spring, MD are:

Entry Level Technical Support Analyst jobs near you

Sr Technical Support Analyst

Anne Arundel Workforce Development Corporation (AAWDC)

Baltimore, MD • On-site

Full-time

Re-posted 26 days ago

Job description

Description
We are seeking a Sr. Technical Support Analyst who will be part of a team of professionals who support the faculty, staff, and external registrants using the CloudCME portal; the faculty, staff, students and trainees using the New Innovations medical education management platform at the School of Medicine; and the School of Medicine staff using applications developed by the Office of Information Technology (OIT). The position provides technical support, training, vendor relations management and expertise.
The applicant must be a motivated, proactive, client-oriented team player. The candidate will be organized and provide an excellent customer service experience. Attention to detail, customer service focus, and positive work ethic a must. Position requires occasional weekend duties and overtime.
The position reports to the OIT Technical Support Supervisor.


Key Responsibilities
  • Provide end-user support and serve as primary contact for software related issues.
  • Serve as in-house expert on the New Innovations platform, CloudCME platform and other applications supported by OIT.
  • Deliver small-group and individual trainings on various aspects of the New Innovations software.
  • Work with the Office of Assessment and Evaluation and Registrar’s Office to ensure consistency and quality of data in the New Innovations platform.
  • Identify common training needs (through surveys, monitoring requests for assistance, etc.)
  • Develop and deliver small-group and individual training as needed.
  • Serve as a primary source of contact for vendor and vendor technical support.
  • Participate in user groups and vendor conferences.
  • Keep up to date with software changes and effectively communicate those changes to user communities.
  • Simulates or recreates technical issues to resolve operational difficulties.
  • Works collaboratively with other IT groups to correctly identify and address problems and restore service.
  • Provide technical assistance through ZOOM, Teams, email and the OIT ticketing system.
  • Create HTML pages, forms, links, upload images for OCME website.
  • Create, edit and publish end-user and internal documentation.
  • Other duties as assigned.


Skills, Knowledge and Expertise
  • Two years college coursework.
  • Two years work related work experience required. 
  • Additional education may substitute for required experience additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
  • Two years work related work experience required. Preference given to candidates with New Innovations, CloudCME experience and pre and post graduate medical education administration.
  • Help desk or customer support on technology.
  • Training.
  • Working with database-oriented SaaS system (strongly preferred)
  • Developing and providing software training to end users.
  • Delivering training in small groups and one-on-one.
  • Experience with software systems that include surveys, assessment or evaluation.
  • Serving as liaison with technology vendors.
  • Supporting or interpreting software in a higher education setting.