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Entry Level Technical Support Analyst Jobs in Silver Spring, MD

ECS

User Support Analyst

Fairfax, VA · On-site

$75K - $95K/yr

The User Support Analyst will work closely with program leadership, technical teams, and end users to facilitate timely access while maintaining appropriate accountability and documentation. This ...

Posted today

DANE LLC

Technical Support Specialist

Chantilly, VA · On-site

$62K - $67K/yr

Analyze, evaluate, test, and repair basic hardware problems * Prepare activity and progress reports regarding support activities * Respond, investigate, and correct problems. * Acts as a technical ...

Media Trust

Operational Support Analyst

Mclean, VA · On-site

This role requires technical curiosity, precision, and a service-oriented mindset. You will serve ... Analyze and process advertising tags, creatives, and campaign files for inclusion in TMT's scanning ...

The Media Trust

Operational Support Analyst

Mclean, VA · Remote

This role requires technical curiosity, precision, and a service-oriented mindset. You will serve ... Analyze and process advertising tags, creatives, and campaign files for inclusion in TMTʼs ...

The Media Trust

Operational Support Analyst

Mclean, VA · Remote

This role requires technical curiosity, precision, and a service-oriented mindset. You will serve ... Analyze and process advertising tags, creatives, and campaign files for inclusion in TMTs scanning ...

Media Trust

Operational Support Analyst

Mclean, VA · Remote

This role requires technical curiosity, precision, and a service-oriented mindset. You will serve ... Analyze and process advertising tags, creatives, and campaign files for inclusion in TMTs scanning ...

Siemens

IT Support Analyst

Arlington, VA · On-site

$73K - $99K/yr

As the IT Support Analyst, you will be responsible for providing Tier 1 service desk support, troubleshooting technical issues, and collaborating with the subject matter experts in the IT functional ...

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Entry Level Technical Support Analyst information

See Silver Spring, MD salary details

$15

$28

$44

How much do entry level technical support analyst jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for entry level technical support analyst in Silver Spring, MD is $28.47, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $32.31 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

What are the most commonly searched types of Technical Support Analyst jobs in Silver Spring, MD? The most popular types of Technical Support Analyst jobs in Silver Spring, MD are:
Entry Level Technical Support Analyst jobs near you

PSPD Technical Integration Management Support (TIMS) Landing Page

Bowhead

Ashburn, VA

$75K - $200K/yr

Full-time

Re-posted 26 days ago

Job description

Overview

Bowhead seeks individuals to network with relative to a potential opportunity on the Technical Integration Management Support (TIMS) contract in Ashburn, VA under the Customs and Border Protection (CBP) Passenger Systems Program Directorate (PSPD).

Bowhead seeks to network with qualified individuals relative to this potential opportunity which is contingent upon award and not currently funded. Incumbent employees are encouraged to respond. No solicitations or third party applications will be accepted.

Responsibilities

Positions available may include: Program Manager Technical Writer Configuration Management Specialist Process Management Analyst SharePoint and Atlassian Suite Developer Desktop and Web Application Developer (DWAS Engineer) Business Analyst / Directorate Support Analyst ISSO AISSO ISSE Systems Administrators Junior Security Analyst Systems Engineers

Qualifications

Required education, years of experience, and certifications will vary based on position requirements and may be subject to change per release of the proposal Ability to communicate effectively with all levels of employees and outside contacts Strong interpersonal skills and good judgment with the ability to work alone or as part of a team

SECURITY CLEARANCE REQUIREMENTS: Candidates must be able to successfully pass a CBP suitability background investigation. Candidates with a current and favorably adjudicated CBP suitability background investigation are highly preferred.

Physical Demands:

  • Must be able to lift up to 25 pounds
  • Must be able to stand and walk for prolonged amounts of time
  • Must be able to twist, bend and squat periodically

Anticipated salary range is $75,000 to $200,000; depending on role and commensurate with experience.

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Employment Type: FULL_TIME

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