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Entry Level Technical Support Analyst Jobs in Silver Spring, MD

Media Trust

Operational Support Analyst

Mclean, VA · Remote

This role requires technical curiosity, precision, and a service-oriented mindset. You will serve ... Analyze and process advertising tags, creatives, and campaign files for inclusion in TMTs scanning ...

Brivo

Technical Support Agent (Access)

Bethesda, MD · On-site

$19/hr

Technical Support Employment Type: Full Time Location: Bethesda Reporting To: Vincent Maye ... Strong analytical and problem-solving skills * Proficient with or the ability to quickly learn an ...

Hirekeyz Inc

EDI Systems Support Analyst

Baltimore, MD · On-site

Role: EDI Systems Support Analyst Location: Baltimore City, MD (On-site with Hybrid) [Note: One ... Provide technical training on all functions of the system. * Develop requirements/specifications ...

COMFORT SYSTEMS

Computer Support Analyst

Reston, VA · On-site

$52 - $94/hr

... Support Analyst for the Center for Information Systems Security (CISS) program. This is a unique ... Develops technical solutions and resolves complex user, computer, server, network, appliance, and ...

New

Leidos

Computer Support Analyst

Reston, VA · On-site

$65K - $118K/yr

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the ... technical solutions and resolves complex user, computer, server, network, appliance, and ...

Leidos

Computer Support Analyst

Reston, VA · On-site

$65K - $118K/yr

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the ... technical solutions and resolves complex user, computer, server, network, appliance, and ...

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for aCustomer Support Analyst, responsible for delivering customer support ... You will combine strong technical and functional problem-solving skills with a keen business sense ...

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for a Customer Support Analyst, responsible for delivering customer ... You will combine strong technical and functional problem-solving skills with a keen business sense ...

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Entry Level Technical Support Analyst information

See Silver Spring, MD salary details

$15

$28

$44

How much do entry level technical support analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level technical support analyst in Silver Spring, MD is $28.47, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $32.31 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What are the most commonly searched types of Technical Support Analyst jobs in Silver Spring, MD?

The most popular types of Technical Support Analyst jobs in Silver Spring, MD are:

Entry Level Technical Support Analyst jobs near you

Platform Support Analyst

Veros Technologies, LLC

Reston, VA • On-site

Full-time

Re-posted yesterday

Job description

Working with Veros
Driven by technical excellence and uncompromising principles, Veros Technologies’ mission is to solve our clients’ toughest technical challenges while being set apart in our actions. A key element that separates us is our dedication to giving back; by partnering with and serving strategic organizations, Veros aims to make a lasting impact in our communities, nation, and abroad.
 
Why You Matter
Veros delivers innovative cyber security, data analytics, operational engineering and technical operations consulting services to enable Intelligence Community programs and operations. As a Platform Support Analyst, you will work in a dynamic environment and leverage your experience to serve as a subject matter expert on the various forms of work products for the customer including: tracking and managing work products assigned to internal customers, assisting in the identification of potential issues, preparing and briefing presentations to management, ensuring all documentation is highly accurate and appropriate and ensure customer needs are clearly understood prior to processing work products. Specific work location varies based on the position filled. Multiple vacancies may be filled from this posting and placement level is dependent upon experience level.
Required
Clearance: Active TS/SCI with Poly
Citizenship: U.S. Citizenship
Education/Experience: 
  • Bachelor's degree (or equivalent experience) in a related field to the position plus 12+ years of relevant experience performing similar roles within the Federal Intelligence Community;
  • Ability to effectively use Microsoft (MS) Office tool suite (Word, Excel, PowerPoint, Visio) and customer systems;
  • Demonstrated ability to work well with others and effectively work with offices both within and external to the customer;
  • Demonstrated ability to effectively manage multiple complex projects;
  • Ability to develop, communicate and maintain knowledge of customer policies and regulations;
  • Sound judgement and ability to follow established policies and best practices to protect customer equities;
  • Demonstrate independence, initiative, adaptability and a keen eye for organizing critical details and prioritizing multiple tasks.

Desired
  • Understanding and relationship with customer groups and offices to facilitate managing work products;
  • Prior experience with work products;
  • Familiarity with various customer databases.

Veros recognizes that a company is nothing without well-cared for employees and an incredible culture. We cultivate an encouraging and collaborative company environment and hold numerous company events throughout the year. Veros also offers competitive salaries and industry-leading benefits. At Veros Technologies, we embrace people of all different backgrounds and are an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
Applicants should follow the online application instructions provided for this job posting. If, however, an applicant is unable to complete the online process due to a disability, the applicant should contact the company directly for accommodation.
For more information, please see our Careers page at: http://verostech.com/careers  or contact us at:  info@verostech.com

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