ZipRecruiter

Log In

2

Entry Level Technical Support Analyst Jobs in Silver Spring, MD

Casepoint

Technical Support Engineer

Washington, DC · On-site

The Technical Support Engineer (TSE) serves as a key player within Casepoint's US technical Support ... Perform data analysis, data exports, and data manipulations * Convert, normalize, and migrate data ...

Casepoint

Technical Support Engineer

Washington, DC · On-site

The Technical Support Engineer (TSE) serves as a key player within Casepoint's US technical Support ... Perform data analysis, data exports, and data manipulations * Convert, normalize, and migrate data ...

SYNNEX Corporation

Technical Support Engineer

Reston, VA · On-site

$75 - $85/hr

The Technical Support Engineer routinely acts independently while researching and developing ... Independently define and drive analysis and research of complex technical issues; involve ...

New

Synnex

Technical Support Engineer

Reston, VA · On-site

$75K - $85K/yr

The Technical Support Engineer routinely acts independently while researching and developing ... Independently define and drive analysis and research of complex technical issues; involve ...

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

$75K - $85K/yr

The Technical Support Engineer routinely acts independently while researching and developing ... Independently define and drive analysis and research of complex technical issues; involve ...

NRI North America

Technical Support Engineer

Ashburn, VA · On-site

$30 - $35/hr

NRI North America is looking for a qualified IT Technical Support Engineer that will be responsible ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

CACI

Litigation Support Analyst

Washington, DC · On-site

Litigation Support Analyst Job Category: Service Contract Act Time Type: Full time Minimum ... Are you looking for an entry level position supporting the Department of Justice on critical ...

CACI

Litigation Support Analyst

Washington, DC

Litigation Support Analyst Job Category: Service Contract Act Time Type: Full time Minimum ... Are you looking for an entry level position supporting the Department of Justice on critical ...

DANE LLC

Technical Support Specialist

Chantilly, VA · On-site

Analyze, evaluate, test, and repair basic hardware problems * Prepare activity and progress reports regarding support activities * Respond, investigate, and correct problems. * Acts as a technical ...

Media Trust

Operational Support Analyst

Mclean, VA · On-site

This role requires technical curiosity, precision, and a service-oriented mindset. You will serve ... Analyze and process advertising tags, creatives, and campaign files for inclusion in TMT's scanning ...

AA2IT

Help Desk Tech

Arlington, VA · On-site

$23 - $31/hr

... entry level technical support role • Understands networking concepts; servers; LANs/WANs • ... Aamazing IT offers IT solutions, Salesforce consulting, AI, data analytics, and staffing services.

previous pagenext page

Showing results 21-40

All JobsTechnical Support Analyst JobsEntry Level Technical Support Analyst JobsEntry Level Technical Support Analyst Jobs in Silver Spring, MD

Entry Level Technical Support Analyst information

See Silver Spring, MD salary details

$15

$28

$44

How much do entry level technical support analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level technical support analyst in Silver Spring, MD is $28.47, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $32.31 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What are the most commonly searched types of Technical Support Analyst jobs in Silver Spring, MD?

The most popular types of Technical Support Analyst jobs in Silver Spring, MD are:

Entry Level Technical Support Analyst jobs near you

Technical Support Engineer

Casepoint

Washington, DC • On-site

Full-time

Re-posted 26 days ago

Job description

The Technical Support Engineer (TSE) serves as a key player within Casepoint’s US technical Support team. This customer-facing position supports Government and Commercial customers as they perform their eDiscovery tasks and provides technical support as needed.

The TSE provides user support for enterprise self-service clients by troubleshooting and resolving issues with the following: ingestion, processing, productions, data loading issues, cloud collections, integrations, and legal hold. TSEs also provide technical support to troubleshoot all Casepoint platform application issues and develop root-cause analyses. Strong candidates must have the right combination of organizational, multi-task management skills, technical acumen and/or education, and electronic discovery experience to successfully manage multiple tasks serving commercial customers.


This role is ideal for someone with a solid foundation in eDiscovery who is ready to take on more responsibility and contribute to the success of high-stakes legal projects.


Work Location
This role is open to remote work; however, candidates should be local to the DMV area (DC, MD, VA) and available to travel to customer sites as needed.
What You’ll Do:

Administrative/User Support 

  • Responsible for day-to-day task needs with government and commercial customers 
  • Respond to end users and customers on basic technology-related issues and questions 
  • Capture detailed information regarding the issue and resolutions in the ticket tracking system 
  • Manage, track, and resolve tickets within service level agreement thresholds, escalating as needed 
  • Support users who have issues with ‘self-service’ eDiscovery tasks, such as ingestion, processing, productions, data loading, cloud collections, legal hold, and other Casepoint platform application integrations. In addition, provide user support for the following: 
  • Perform data analysis, data exports, and data manipulations 
  • Convert, normalize, and migrate data from a variety of databases, converting text and image files to various formats 
  • Provide coding support (e.g., Postgres) as needed for data ingestion, processing, or analysis. Address exceptions that occur while data processing, data ingestion, or any other eDiscovery requests 
  • Perform data disposition activities like archive and deletion 
  • Complete user-based administration tasks, including creating categorization tags and running searches in order to complete litigation support tasks 
  • Set and manage expectations with customers 
  • Communicate with project leads on estimates and deadlines for tasks 
  • Assist project managers with Casepoint application tasks 

Technical 

  • Understand various components of the platform ELK Stack, PostgreSQL, Redis, Rabbit MQ, API servers, and their interaction. Possess basic understanding of virtual/cloud infrastructure and networks 
  • Possess a basic understanding of file transfer technologies across various cloud/on-prem platforms 
  • Analyze issues and provide detailed analysis to the Product team 
  • Work with customers to reproduce issues and share the exact details with the Product team 
  • Develop root cause analysis 
  • Apply basic knowledge of PostgreSQL queries and procedures - advanced understanding is a plus 
  • Provide structured and non-structured data analysis, data modeling, and optimization.  
  • Make recommendations related to the performance and efficiency of data storage including more effective use of indexes or other DBMS specific features 
  • Debug code with guidance from product team for troubleshooting 


Coordination 

  • Coordinate with internal teams (Information Services, Product, Customer Services) to ensure that system issues are resolved in time. 
  • Serve as the main point of contact to resolve all aspects of the ticket and provide updates and resolution to the customer. 


System Reliability Monitoring 

  • Ensure system parameters are monitored and system is functioning normally at all times 
  • Serve as point person when system reliability goes down 
What You’ll Bring to the Team: 
Education:
  • Computer science or information technology-related degree with a focus on database administration or data analysis or an equivalent combination of education and experience 
  • Specialized Knowledge:
    • Minimum 2 years of experience in eDiscovery field
    • Strong understanding of the EDRM lifecycle
  • Technical Proficiency:
    • A solid understanding of database design and management, data processing activities, and legal document review requirements
    • Ability to work in a fast-paced, deadline-driven environment while handling multiple tasks through completion
  • Communication:
    • Excellent communication and customer service skills
    • Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements
  • Citizenship: US Citizenship (non-dual) is required by government contract.
  • Clearance: Current Secret or above clearance required.


About Casepoint:

OPEXUS, a leader in government process management software, and Casepoint, a top provider of data discovery technology for litigation, investigations, and compliance, merged in January 2025, with a majority investment from Thoma Bravo. The merger combines OPEXUS' expertise in government process management and Casepoint's advanced data discovery technology to create a scalable platform that meets growing demands for efficient, secure data management in the public and regulated sectors. This collaboration enhances workflows for government and enterprise clients, focusing on data discovery, litigation, and compliance.

The Washington Post, which named OPEXUS + Casepoint as the best place to work, solidifies the company's commitment to fostering a supportive, innovative, and inclusive work environment. Our dedicated team has created a culture grounded by our shared values that encourage everyone to speak up, join in, and celebrate together. From our hybrid work schedules to our prime downtown D.C. location, working at OPEXUS + Casepoint offers the best of all worlds.

Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

 

#LI-KB1

Apply