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Senior Technical Account Manager Jobs (NOW HIRING)

Archera

Position Overview Archera is looking for a Senior Technical Account Manager to serve as a trusted cloud optimization advisor to our enterprise and mid-market customers. You'll own the post-sales ...

Ping Identity

OR

$155K - $180K/yr

As a Senior Technical Account Manager, you are a recognized Subject Matter Expert (SME) entrusted with managing our highest-spend, global accounts. You will identify systemic operational risks and ...

Veriff

Senior Technical Account Manager

OR · On-site +1

$135K - $175K/yr

We are seeking an experienced and dynamic Senior Technical Account Manager to join our AMER Account Management team to support our key enterprise customers. In this role, you will ensure seamless ...

Plume

Senior Technical Account Manager

Denver, CO · On-site

Overview Plume is seeking a customer-focused Sr. Technical Account Manager (TAM) to serve as a trusted technical and operational advisor for strategic ISP and Enterprise customers. This is a highly ...

Semgrep, Inc

Senior Technical Account Manager

New York, NY · On-site

$145K - $210K/yr

Learn more at semgrep.dev. About the role The Senior Technical Account Manager (TAM) is a critical role that services Semgrep's most important customers. Our TAMs drive the implementation and on ...

Plume

Senior Technical Account Manager

Denver, CO

$116K - $161K/yr

Overview Plume is seeking a customer-focused Sr. Technical Account Manager (TAM) to serve as a trusted technical and operational advisor for strategic ISP and Enterprise customers. This is a highly ...

Ping Identity

Senior Technical Account Manager

$155K - $180K/yr

As a Senior Technical Account Manager, you are a recognized Subject Matter Expert (SME) entrusted with managing our highest-spend, global accounts. You will identify systemic operational risks and ...

bizlink

Technical Account Manager

Fremont, CA · On-site

Senior Technical Account Manager The Senior Technical Account Manager is responsible for driving revenue growth by managing and expanding strategic relationships with leading Cloud Service Providers ...

Jobtailor

WI · On-site

$90 - $140/hr

Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks ... account management or consulting for a complex B2B enterprise software solution * 5+ years of ...

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How much do senior technical account manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for senior technical account manager in the United States is $100,597.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $122,000.00 per year, depending on experience, location, and employer.

How does a senior technical account manager balance technical problem-solving with client relationship management?

Senior Technical Account Managers are expected to act as both technical experts and trusted advisors for their clients. This means they regularly collaborate with engineering teams to resolve technical challenges while also maintaining open communication with clients to ensure their needs and concerns are addressed promptly. Balancing these responsibilities requires strong organizational skills and the ability to translate complex technical issues into actionable business insights. Building long-term client relationships is just as crucial as delivering timely, effective technical solutions.

What does a senior technical account manager do?

A senior technical account manager (TAM) serves as a primary technical contact between a company and its clients, ensuring successful implementation, support, and ongoing satisfaction with products or services. They analyze client needs, coordinate with internal teams, and provide strategic guidance to optimize product usage, often utilizing tools like CRM systems and technical certifications. Their role involves problem-solving, relationship management, and technical expertise to help clients achieve their business goals.

What is the difference between Senior Technical Account Manager vs Technical Account Manager?

AspectSenior Technical Account ManagerTechnical Account Manager
Required CredentialsTypically requires more experience, advanced certifications, and industry knowledgeEntry to mid-level certifications, less experience needed
Work EnvironmentHandles complex accounts, strategic planning, and high-level client interactionsFocuses on onboarding, support, and maintaining client relationships
Employer & Industry UsageCommon in tech, SaaS, and enterprise software companiesUsed across similar industries, often as a stepping stone role

The main difference between a Senior Technical Account Manager and a Technical Account Manager lies in experience, responsibilities, and complexity of client interactions. Senior TAMs handle more strategic, high-value accounts, requiring advanced skills and certifications, while TAMs focus on client support and relationship management at an operational level.

What is a senior technical account manager?

A Senior Technical Account Manager (Senior TAM) is a professional who acts as a primary technical advisor and relationship manager between a company and its key clients. They help clients maximize the value of the products or services they've purchased by providing technical guidance, troubleshooting, and tailored solutions. Senior TAMs also advocate for the client's needs within their own organization, coordinate support efforts, and often lead complex projects or initiatives to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a senior technical account manager, and why are they important?

To thrive as a Senior Technical Account Manager, you need a strong background in IT or engineering, excellent problem-solving abilities, and experience in managing client relationships, typically supported by a relevant degree. Familiarity with CRM systems, cloud platforms, and technical troubleshooting tools, along with certifications like ITIL or AWS, is often expected. Outstanding communication, negotiation, and project management skills help you effectively bridge technical and business needs for clients. These skills ensure that client issues are resolved efficiently, fostering long-term satisfaction and driving business growth.

How much does a senior technical account manager make in the US?

A senior technical account manager in the US typically earns between $100,000 and $150,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, with higher salaries often associated with technical expertise and certifications in customer success tools and cloud platforms.
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What cities are hiring for Senior Technical Account Manager jobs? Cities with the most Senior Technical Account Manager job openings:
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Senior Technical Account Manager jobs near you
Infographic showing various Senior Technical Account Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 55% In-person, and 45% Remote job distribution, with an average salary of $100,597 per year, or $48.4 per hour.

Senior Technical Account Manager

Aria Systems

Philadelphia, PA • On-site, Remote

Full-time

Re-posted 6 days ago

Job description

Job Description
JOB DESCRIPTION
Title: Senior Technical Account Manager
Department: Professional Services
Location: US Remote
About Aria Systems
Aria Systems' cloud-based monetization platform is the analysts' choice, top-ranked by leading research firms. Innovative enterprises like Liberty Latin America, GTD, M1, and REV depend on Aria to accelerate time to market and increase flexibility, enabling them to maximize customer value and grow recurring revenue through subscription- and usage-based offering.
We are looking for talented, passionate people with strong track records and relevant expertise to help us achieve our goals. We are a fast-moving startup that offers a dynamic working environment with a collaborative culture, where you and your peers can learn from each other, and where you can make visible contributions that benefit our world-class customers and partners.
Department Overview
The global Technical Account Management (TAM) team sits within Aria's Professional Services organization. Through the TAM program, our team partners with customers to maximize the value of their investment in Aria.
Position Summary
The Senior Technical Account Manager is a recognized subject matter expert on the TAM team, responsible for managing Aria's most complex, highest-value customer accounts. You bring a strategic mindset and deep telco billing domain expertise to every engagement, operating comfortably at both technical and executive levels.
You drive measurable outcomes across your portfolio - from accelerating time-to-value, to reducing escalations through proactive risk mitigation - while setting the standard for technical excellence within the team. You are a strategic thinker and team player who thrives in a fast-paced environment and has the technical depth to troubleshoot complex problems and the business acumen to communicate their impact at the executive level.
Responsibilities
  • Become the trusted advisor to key technical and business stakeholders, leveraging your telco billing expertise to deliver recommendations that measurably improve billing accuracy, operational efficiency, and customer satisfaction.
  • Develop a deep technical understanding of each customer's implementation to troubleshoot complex, multi-vendor problems - reducing time to resolution and driving root-cause fixes that prevent recurrence.
  • Help customers achieve their business goals by delivering timely, proactive best-practice recommendations that drive measurable increases in platform adoption and recurring revenue growth.
  • Lead technical health reviews that result in documented improvement plans.
  • Partner closely with Customer Success, Technical Support, Engineering, and Product Management to ensure customer challenges and requirements translate directly into product and service improvements.
  • Proactively monitor systems and tools to identify and mitigate risks before they become customer-impacting issues.
  • Translate complex technical concepts into clear business language for executive stakeholders, and map business requirements into actionable technical featuresDefine and document best practices, contributing to a growing internal knowledge base that elevates the broader TAM team.

Qualifications
Required:
  • Minimum of 8 years of work experience, with a preference for roles such as technology consultant, business analyst, technical CSM, technical account manager, solutions architect, or implementation consultant.
  • Demonstrated domain expertise in telco billing for B2B and/or B2C customers, including hands-on experience with complex bill runs, billing cycles, and billing system integrations.
  • Familiarity with REST APIs, webhooks, and enterprise integration patterns; experience working with subscription billing platforms, cloud-based SaaS applications, or BSS/OSS environments is a strong plus.
  • Spanish language proficiency preferred, but not required - we serve a growing base of customers across Latin America.
  • Excellent communication skills, both verbal and written, with the ability to lead conversations with technical and business stakeholders including C-suite and executive audiences.
  • Ownership mentality with a proactive approach to identifying and resolving issues.Proven ability to operate successfully in cross-functional teams across engineering, product, and customer-facing organizations.

Desired:
  • Bachelor's degree or equivalent
  • Experience working with enterprise-level systems, cloud-based e-commerce or subscription management platforms a plus.
  • Able to travel domestically and internationally as needed (typically less than 25%).

Aria Culture
Aria Systems fosters a flexible, rewarding, and close-knit work environment while encouraging innovation and self-direction. As a dynamic company, we expect all of our employees to share our strong sense of urgency, ability to learn and master new technologies quickly, and willingness to adapt to rapidly changing priorities. In return Aria offers competitive salaries and benefits, attractive stock options, and flexible work arrangements.

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