ZipRecruiter

Log In

1

Senior Support Engineer Jobs in Chicago, IL (NOW HIRING)

Valkyrie Trading

Trade Support Engineer

Chicago, IL

$145K - $177K/yr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working ... Senior-level candidates will be eligible for a base salary of $145,000-177,500 * This position is ...

Valkyrie Trading

Trade Support Engineer

Chicago, IL · On-site

$145K - $177K/yr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working ... Senior-level candidates will be eligible for a base salary of $145,000-177,500 * This position is ...

Broadcom

Support Engineer - Mainframe

Lisle, IL

May act as a Designated Support Engineer for certain products/ customers. * Continually expands ... A senior level professional role. Evaluation, originality or ingenuity required. Knows and applies ...

AbbVie

AI Support Engineer

North Chicago, IL · On-site

$65K/yr

AbbVie is seeking an AI Support Engineer to join our team in a role dedicated to supporting the ... senior team members. * Collaborate with business and technical teams to support the planning ...

AbbVie

AI Support Engineer

North Chicago, IL

AbbVie is seeking an AI Support Engineer to join our team in a role dedicated to supporting the ... senior team members. * Collaborate with business and technical teams to support the planning ...

AbbVie

AI Support Engineer

North Chicago, IL

AbbVie is seeking an AI Support Engineer to join our team in a role dedicated to supporting the ... senior team members. * Collaborate with business and technical teams to support the planning ...

MrBeast

Senior IT Support Engineer

Chicago, IL · On-site

The Role As Senior IT Support Engineer, you will own identity and access management operations and projects across the organization while serving as the primary IT presence for the Feastables Chicago ...

CB&I Careers

Construction Support Engineer

Plainfield, IL · On-site

$85K - $106K/yr

The Construction Support Engineer is responsible for performing or checking designs and erection ... Ability to work and build credibility across the business, up to and including senior management ...

CB&I

Construction Support Engineer

Plainfield, IL · On-site

$85K - $106K/yr

Overview The Construction Support Engineer is responsible for performing or checking designs and ... Ability to work and build credibility across the business, up to and including senior management ...

previous pagenext page

Showing results 21-40

All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Chicago, IL

Senior Support Engineer information

See Chicago, IL salary details

$23.2K

$106.5K

$163.9K

How much do senior support engineer jobs pay per year?

As of Aug 23, 2026, the average yearly pay for senior support engineer in Chicago, IL is $106,461.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $128,400.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Chicago, IL?

For Senior Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Chicago, IL look for?

The top searched job categories for Senior Support Engineer jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Senior Support Engineer jobs?

Cities near Chicago, IL with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $106,461 per year, or $51.2 per hour.

Trade Support Engineer

Valkyrie Trading

Chicago, IL

$145K - $177K/yr

Full-time

Medical, Dental, PTO

Re-posted 6 days ago

Job description

What You'll Do:

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working shoulder-to-shoulder with traders, developers, and quantitative researchers to keep the production trading environment healthy, stable, and fast. This is a hands-on, high-impact role: when the markets are open, you are our first line of defense.

Day to day, you will:

  • Monitor the production trading environment and respond to alerts in real time.

  • Triage, resolve, or escalate technical incidents under time pressure (Level 1/Level 2).

  • Deploy and configure proprietary and third-party trading applications.

  • Investigate trade and position breaks, and support back-office operations such as trade capture and reconciliation.

  • Assist with risk and compliance reporting.

  • Occasional handling of datacenter and trading desk hardware.

  • Write scripts to automate repetitive workflows and accelerate your own troubleshooting.

  • Collaborate closely with traders, clearing firms, exchanges, and vendor partners to meet business objectives.

Because this role covers the trading day end to end, it includes early market-open coverage and participation in an on-call / weekend rotation.

What You'll Need:

  • 2+ years of full-time, professional experience in Trade Support, Trade Operations, Application Support, or a similar production-support role.

  • Strong proficiency with both Windows and Linux, comfortable in desktop and command-line environments.

  • Solid scripting skills in one or more languages (e.g., Python, PowerShell, Bash) to automate tasks and analyze data.

  • Working knowledge of SQL for querying trade, position, and reference data during investigations.

  • Familiarity with data formats like JSON, XML, and Parquet.

  • Familiarity with current code generation AI tools.

  • A track record of troubleshooting application and OS-level issues calmly under pressure.

  • Strong communication skills, with a focus on resolving uncertainty and coordinating across traders, vendors, and internal teams.

  • Detail-oriented, with a strong bias toward documentation and repeatable process.

  • Ability to manage shifting priorities in a fast-moving environment.

  • Ability to work on-site in our Chicago office and participate in early-hours and on-call coverage as needed.

  • Must have valid, ongoing, unrestricted authorization to work in the United States without the need for employer-sponsored or self-initiated immigration filings.

 
Preferred (We'll Train the Right Person):

  • Experience with exchange-traded derivatives and a solid grasp of the trade lifecycle.

  • Hands-on experience interfacing with exchanges and clearing firms.

  • Familiarity with order entry and market data protocols (e.g., FIX, FIXP, MDP3, BOE, ITCH).

  • Exposure to observability tooling and incident-management practices.

Applicants with 3+ years of directly applicable experience are eligible for consideration at the Senior level.

What You'll Get:
  • Competitive salaries and performance bonuses
  • Top-tier medical and dental coverage
  • Relocation assistance packages
  • Generous vacation policy
  • Training opportunities and continuing education
  • Catered lunch, snacks, and beverages
  • Group outings and company parties
  • Casual dress environment
Salary range
  • $87,500-145,000
  • Senior-level candidates will be eligible for a base salary of $145,000-177,500
  • This position is also eligible for an annual discretionary bonus.
Our Vision
Valkyrie's vision is to be an organization where curious, driven, and innovative people are able to compete and win in the world's most competitive landscape - the financial markets.   Daily competition in the financial markets provides the ideal arena to push ourselves further as we are ever striving to grow, improve, and win.  We recognize that there are extraordinary opportunities to be had every day, and by exploring, collaborating, and building, we can accomplish remarkable results together.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply