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Senior Support Engineer Jobs in Elgin, IL (NOW HIRING)

Addison Group

Senior Support Engineer

Mundelein, IL · On-site

$75K - $90K/yr

Senior Support Engineer Industry: Information Technology / Professional Services Location (City, State): Chicago, IL Assignment Type: Direct Hire Pay: $75,000 - $90,000 annually Work Schedule: Monday ...

Carefeed

Support Engineer

Chicago, IL · Remote

Carefeed is the platform senior living and long-term care providers use to bring order, clarity ... As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ...

Carefeed

Support Engineer

Chicago, IL · On-site +1

Carefeed is the platform senior living and long-term care providers use to bring order, clarity ... As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ...

Cyera

Senior Technical Support Engineer

Chicago, IL · On-site

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Cooley LLP

Product Support Engineer

Chicago, IL

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

Cooley

Product Support Engineer

Chicago, IL

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

Cooley LLP

Product Support Engineer

Chicago, IL · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

Valkyrie Trading

Trade Support Engineer

Chicago, IL · On-site

$145K - $177K/yr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working ... Senior-level candidates will be eligible for a base salary of $145,000-177,500 * This position is ...

Valkyrie Trading

Trade Support Engineer

Chicago, IL

$145K - $177K/yr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working ... Senior-level candidates will be eligible for a base salary of $145,000-177,500 * This position is ...

Broadcom

Support Engineer - Mainframe

Lisle, IL · On-site

May act as a Designated Support Engineer for certain products/ customers. * Continually expands ... A senior level professional role. Evaluation, originality or ingenuity required. Knows and applies ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Elgin, IL

Senior Support Engineer information

See Elgin, IL salary details

$22.2K

$102.1K

$157.2K

How much do senior support engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for senior support engineer in Elgin, IL is $102,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,600.00 and $123,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What job categories do people searching Senior Support Engineer jobs in Elgin, IL look for? The top searched job categories for Senior Support Engineer jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Senior Support Engineer jobs? Cities near Elgin, IL with the most Senior Support Engineer job openings:
Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Elgin, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $102,077 per year, or $49.1 per hour.

Senior Support Engineer

Addison Group

Mundelein, IL • On-site

$75K - $90K/yr

Other

Medical, Dental, Vision, Retirement

Re-posted 20 days ago

Job description

Job Title: Senior Support Engineer

Industry: Information Technology / Professional Services

Location (City, State): Chicago, IL

Assignment Type: Direct Hire

Pay: $75,000 - $90,000 annually

Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM (occasional after-hours support as needed)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Our client is a rapidly growing organization focused on delivering exceptional workplace experiences through innovative technology solutions and outstanding customer service. They foster a collaborative, fast-paced environment where employees have the opportunity to make a meaningful impact and contribute to ongoing growth and success.

Job Description:

We are seeking a Senior Support Engineer to provide advanced technical support and endpoint management for a growing organization. This individual will play a key role in supporting users, maintaining workplace technologies, troubleshooting technical issues, and ensuring a seamless experience across office and collaboration environments. The ideal candidate is hands-on, customer-focused, and experienced with Microsoft technologies, endpoint administration, and audiovisual support.

Key Responsibilities:

  • Serve as an escalation resource for complex desktop support and end-user technology issues.
  • Provide support for Windows devices, mobile technologies, peripherals, and productivity applications.
  • Manage the full lifecycle of endpoint devices, including deployment, configuration, maintenance, and replacement.
  • Administer and support Microsoft 365 technologies and related collaboration platforms.
  • Troubleshoot and maintain conference room, video conferencing, and audiovisual systems.
  • Support connectivity and networking issues involving Wi-Fi, VPN access, DNS, DHCP, and related technologies.
  • Coordinate with vendors regarding hardware procurement, repairs, warranties, and equipment installations.
  • Monitor endpoint performance and proactively resolve issues impacting users.
  • Support technology initiatives across multiple office locations as needed.
  • Promote endpoint security standards, device compliance, multifactor authentication, and access management best practices.
  • Develop and maintain technical documentation, support processes, and knowledge base resources.
  • Participate in projects focused on workplace technology enhancements, security improvements, and operational efficiency.

Qualifications:

  • 3-10 years of experience in desktop support, endpoint administration, IT operations, or a related technical support role.
  • Strong hands-on experience with Microsoft 365 administration.
  • Experience managing endpoints through Microsoft Intune or similar device management platforms.
  • Background supporting conference room technologies, collaboration tools, and audiovisual equipment.
  • Knowledge of Windows operating systems and enterprise support environments.
  • Understanding of networking fundamentals, including Wi-Fi, VPN, DNS, DHCP, and endpoint connectivity.
  • Strong troubleshooting, communication, and customer service skills.
  • Ability to prioritize competing demands and work effectively in a fast-paced environment.

Additional Details:

  • 100% onsite position located in Chicago.
  • High-visibility role interacting with employees, leadership teams, and external vendors.
  • Opportunity to support both day-to-day operations and long-term technology initiatives.
  • Interview process includes a phone interview followed by onsite meetings with leadership.

Perks:

  • Opportunity to join a growing organization with strong leadership support.
  • Exposure to a wide range of modern workplace technologies.
  • High-impact role with visibility across multiple departments.
  • Collaborative team environment with opportunities for professional growth.
  • Hands-on involvement in technology improvements and infrastructure initiatives.