$80 - $100/hr
About the Role Ontrac Solutions is hiring a Senior Google Workspace Support Engineer for a leading Google Cloud partner. In this role, you will serve as a senior, customer-facing escalation point ...
$80 - $100/hr
About the Role Ontrac Solutions is hiring a Senior Google Workspace Support Engineer for a leading Google Cloud partner. In this role, you will serve as a senior, customer-facing escalation point ...
Chicago, IL · On-site +1
$80 - $100/hr
About the Role Ontrac Solutions is hiring a Senior Google Workspace Support Engineer for a leading Google Cloud partner. In this role, you will serve as a senior, customer-facing escalation point ...
Chicago, IL · On-site +1
$80 - $100/hr
About the Role Ontrac Solutions is hiring a Senior Google Workspace Support Engineer for a leading Google Cloud partner. In this role, you will serve as a senior, customer-facing escalation point ...
Chicago, IL · Remote
$80 - $100/hr
About the Role Ontrac Solutions is hiring a Senior Google Workspace Support Engineer for a leading Google Cloud partner. In this role, you will serve as a senior, customer-facing escalation point ...
Quick apply
Chicago, IL · Remote
$80 - $100/hr
About the Role Ontrac Solutions is hiring a Senior Google Workspace Support Engineer for a leading Google Cloud partner. In this role, you will serve as a senior, customer-facing escalation point ...
Chicago, IL · On-site +1
About the Job Join us as a Senior Technical Support Engineer and help drive the resilience, scale, and efficiency of our global value transfer infrastructure. This role is perfect for a highly ...
Chicago, IL · On-site +1
About the Job Join us as a Senior Technical Support Engineer and help drive the resilience, scale, and efficiency of our global value transfer infrastructure. This role is perfect for a highly ...
Chicago, IL · Remote
Carefeed is the platform senior living and long-term care providers use to bring order, clarity ... As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ...
Chicago, IL · Remote
Carefeed is the platform senior living and long-term care providers use to bring order, clarity ... As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ...
Job Title: Sr. Desktop Support Engineer Location: Elk Grove Village, IL (Need Locals only) Duration:8+ Months Start Date: ASAP Requirements : ? 5+ years experience providing architecture, engineering ...
Job Title: Sr. Desktop Support Engineer Location: Elk Grove Village, IL (Need Locals only) Duration:8+ Months Start Date: ASAP Requirements : ? 5+ years experience providing architecture, engineering ...
Chicago, IL · On-site +1
Carefeed is the platform senior living and long-term care providers use to bring order, clarity ... As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ...
Chicago, IL · On-site +1
Carefeed is the platform senior living and long-term care providers use to bring order, clarity ... As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ...
Chicago, IL · On-site +1
$90K - $110K/yr
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...
Chicago, IL · On-site +1
$90K - $110K/yr
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...
Chicago, IL · On-site
$110K/yr
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...
Chicago, IL · On-site
$110K/yr
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...
About the Job Join us as a Senior Technical Support Engineer and help drive the resilience, scale, and efficiency of our global value transfer infrastructure. This role is perfect for a highly ...
Quick apply
About the Job Join us as a Senior Technical Support Engineer and help drive the resilience, scale, and efficiency of our global value transfer infrastructure. This role is perfect for a highly ...
The Systems Support Engineer is a front-line technical role and the first point of contact for ... Reports to the Sr. Engineer / Service Delivery Manager. * Owns assigned tickets from first contact ...
Quick apply
The Systems Support Engineer is a front-line technical role and the first point of contact for ... Reports to the Sr. Engineer / Service Delivery Manager. * Owns assigned tickets from first contact ...
Chicago, IL · On-site
$145K - $177K/yr
As a Trade Support Engineer, you'll sit on the front line of our trading operations, working ... Senior-level candidates will be eligible for a base salary of $145,000-177,500 * This position is ...
Chicago, IL · On-site
$145K - $177K/yr
As a Trade Support Engineer, you'll sit on the front line of our trading operations, working ... Senior-level candidates will be eligible for a base salary of $145,000-177,500 * This position is ...
$145K - $177K/yr
As a Trade Support Engineer, you'll sit on the front line of our trading operations, working ... Senior-level candidates will be eligible for a base salary of $145,000-177,500 * This position is ...
$145K - $177K/yr
As a Trade Support Engineer, you'll sit on the front line of our trading operations, working ... Senior-level candidates will be eligible for a base salary of $145,000-177,500 * This position is ...
Chicago, IL · On-site
Deskside Support engineer Location : Chicago, IL - Onsite JD ... JOB SUMMARY As a senior member of the Site Services team, provides high-quality, advanced technical ...
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Chicago, IL · On-site
Deskside Support engineer Location : Chicago, IL - Onsite JD ... JOB SUMMARY As a senior member of the Site Services team, provides high-quality, advanced technical ...
Chicago, IL · On-site
$145K - $177K/yr
The Trade Support Engineer serves as a front-line resource for monitoring production systems ... Senior-level consideration What You Will Be Doing Tech Breakdown 40% Production Trading Support ...
New
Chicago, IL · On-site
$145K - $177K/yr
The Trade Support Engineer serves as a front-line resource for monitoring production systems ... Senior-level consideration What You Will Be Doing Tech Breakdown 40% Production Trading Support ...
New
Lisle, IL · On-site
May act as a Designated Support Engineer for certain products/ customers. * Continually expands ... A senior level professional role. Evaluation, originality or ingenuity required. Knows and applies ...
Lisle, IL · On-site
May act as a Designated Support Engineer for certain products/ customers. * Continually expands ... A senior level professional role. Evaluation, originality or ingenuity required. Knows and applies ...
... to senior support or engineering with clear reproduction steps and context. Responsibilities * Act as the first point of contact for customer support inquiries, resolving common customer issues ...
Quick apply
... to senior support or engineering with clear reproduction steps and context. Responsibilities * Act as the first point of contact for customer support inquiries, resolving common customer issues ...
Role Classification Attribute Definition Role Type Individual contributor Function Front-line technical support across managed client environments Direct Reports None Reports To Sr. Engineer ...
Role Classification Attribute Definition Role Type Individual contributor Function Front-line technical support across managed client environments Direct Reports None Reports To Sr. Engineer ...
$22.5K - $34.9K
0% of jobs
$34.9K - $47.2K
0% of jobs
$47.2K - $59.6K
11% of jobs
$59.6K - $72K
5% of jobs
$81.6K is the 25th percentile. Wages below this are outliers.
$72K - $84.4K
12% of jobs
$84.4K - $96.8K
14% of jobs
The median wage is $101.3K / yr.
$96.8K - $109.2K
23% of jobs
$119K is the 75th percentile. Wages above this are outliers.
$109.2K - $121.6K
13% of jobs
$121.6K - $134K
6% of jobs
$134K - $146.4K
7% of jobs
$146.4K - $158.8K
9% of jobs
$22.5K
$103.1K
$158.8K
| Aspect | Senior Support Engineer | Support Engineer |
|---|---|---|
| Required Credentials | Bachelor's degree, relevant certifications, 3+ years experience | Bachelor's degree, entry-level certifications, 1-2 years experience |
| Work Environment | Customer support, technical troubleshooting, cross-team collaboration | Customer support, issue resolution, basic technical troubleshooting |
| Employer & Industry Usage | IT, software, hardware companies, tech support teams | IT, software, hardware companies, tech support teams |
The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.
For Senior Support Engineer jobs in Naperville, IL, the most frequently searched job titles are:
The top searched job categories for Senior Support Engineer jobs in Naperville, IL are:
Cities near Naperville, IL with the most Senior Support Engineer job openings:
$80 - $100/hr
Full-time
Re-posted 22 days ago
Innovate. Create. Elevate.
At Ontrac Solutions, we partner with elite engineering organizations to build systems that operate at planetary scale.
About the Role
Ontrac Solutions is hiring a Senior Google Workspace Support Engineer for a leading Google Cloud partner. In this role, you will serve as a senior, customer-facing escalation point responsible for diagnosing complex Google Workspace issues, improving support operations, and mentoring other engineers-while delivering an exceptional, consultative support experience.
This organization provides 24x7 global support, so comfort with rotational schedules and participation in on-call rotations is essential.
What You'll Do (Responsibilities)
Isolate, troubleshoot, and resolve customer issues to a satisfactory outcome.
Guide customers on best practices for setup/configuration to achieve desired results.
Analyze legacy practices/data and configure appropriately in new environments.
Conduct customer reviews prior to release to confirm acceptance of data/configuration.
Maintain accurate activity records and timely updates for reporting and (where applicable) billing.
Improve and contribute to knowledge articles and support processes (including ServiceNow incident management enhancements).
Manage escalations, defect/problem resolution, and ensure crisp handoffs across teams (Incident Managers, Engineers, Account Management).
Act as a trusted ambassador in customer interactions; collaborate with partners and internal workgroups.
Required Credentials (Must-Have)
Associate Google Workspace Administrator Certification (required).
ChromeOS and Okta certifications expected to be completed within the first 90 days.
Required Qualifications
5+ years supporting Google Workspace in a production support environment.
Comfortable with rotational and weekend shifts and participating in on-call.
Advanced knowledge of Google Voice, ChromeOS Management, and Device Management.
Intermediate knowledge of GCDS.
Strong incident management and ticketing discipline; experience with tools like ServiceNow and/or JIRA.
Proven ability to handle escalations and mentor teammates.
Excellent written/verbal communication with the ability to communicate effectively with executive-level stakeholders.
Strong analytical skills; ability to manage multiple workstreams in a deadline-driven environment.
Experience producing technical assets/documentation (e.g., architecture designs, technical docs).
Nice-to-Have (Helpful Qualifications)
Familiarity with CMS tools (SharePoint, Jive, Drupal, WordPress).
Familiarity with AODocs.
Scripting skills (Python, JavaScript, Google Apps Script).
Strong grasp of best practices, design patterns, and reference architectures.
Working Model, Travel, and Expectations
Environment: 24x7 global support organization with rotational schedules.
Customer-facing time: approximately 50%.
Travel: approximately 10% to customer sites, conferences, and related events.
Onboarding: first-week orientation plus structured 90-day onboarding.
How Success Is Measured
Success is defined by the breadth and quality of your contributions, your support outcomes, customer feedback at ticket close, collaboration, and the consultative polish you bring to customer interactions. Growth tracks are available across engineering and management.
Employment Type: FULL_TIME
