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Senior Support Engineer Jobs in Naperville, IL (NOW HIRING)

Quest Oracle Community

Sr Lead Support Engineer

Chicago, IL · On-site

$115 - $195/hr

REQ 108849 Production Support Engineer **** This is a Production Support role, and the candidate we ... Movement within the organization is encouraged, senior leaders are accessible, and you can take ...

Northern Trust

Sr Lead Support Engineer

Chicago, IL · On-site

REQ 108849 Production Support Engineer **** This is a Production Support role, and the candidate we ... Movement within the organization is encouraged, senior leaders are accessible, and you can take ...

Northern Trust Corp

Sr Lead Support Engineer

Chicago, IL · On-site

$115 - $195/hr

REQ 108849 Production Support Engineer **** This is a Production Support role, and the candidate we ... Movement within the organization is encouraged, senior leaders are accessible, and you can take ...

Northern Trust

Sr Lead Support Engineer

Chicago, IL · On-site

REQ 108849 Production Support Engineer **** This is a Production Support role, and the candidate we ... Movement within the organization is encouraged, senior leaders are accessible, and you can take ...

Northern Trust

Sr Lead Support Engineer

Chicago, IL · On-site

REQ 108849 Production Support Engineer **** This is a Production Support role, and the candidate we ... Movement within the organization is encouraged, senior leaders are accessible, and you can take ...

Zero Hash

Senior Technical Support Engineer

Chicago, IL · On-site

$130 - $190/hr

About the Job Join us as a Senior Technical Support Engineer and help drive the resilience, scale, and efficiency of our global value transfer infrastructure. This role is perfect for a highly ...

Carefeed

Support Engineer

Chicago, IL · Remote

Carefeed is the platform senior living and long-term care providers use to bring order, clarity ... As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ...

Cintrifuse

Support Engineer

Chicago, IL · On-site

$65 - $95/hr

About Us Carefeed is the platform senior living and long-term care providers use to bring order ... As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ...

Carefeed

Support Engineer

Chicago, IL · On-site +1

Carefeed is the platform senior living and long-term care providers use to bring order, clarity ... As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ...

Cyera

Senior Technical Support Engineer

Chicago, IL · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Cooley

Product Support Engineer

Chicago, IL · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

Cooley LLP

Product Support Engineer

Chicago, IL

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support ... This role combines advanced technical expertise with people leadership, serving as a senior ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Naperville, IL

Senior Support Engineer information

See Naperville, IL salary details

$22.5K

$103.1K

$158.8K

How much do senior support engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for senior support engineer in Naperville, IL is $103,110.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,400.00 and $124,300.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Naperville, IL?

For Senior Support Engineer jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Naperville, IL look for?

The top searched job categories for Senior Support Engineer jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Senior Support Engineer jobs?

Cities near Naperville, IL with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $103,110 per year, or $49.6 per hour.

Senior Google Workspace Support Engineer

Ontrac Solutions

Chicago, IL • On-site, Remote

$80 - $100/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Innovate. Create. Elevate.

At Ontrac Solutions, we partner with elite engineering organizations to build systems that operate at planetary scale.

About the Role

Ontrac Solutions is hiring a Senior Google Workspace Support Engineer for a leading Google Cloud partner. In this role, you will serve as a senior, customer-facing escalation point responsible for diagnosing complex Google Workspace issues, improving support operations, and mentoring other engineers-while delivering an exceptional, consultative support experience.

This organization provides 24x7 global support, so comfort with rotational schedules and participation in on-call rotations is essential.

What You'll Do (Responsibilities)

Isolate, troubleshoot, and resolve customer issues to a satisfactory outcome.

Guide customers on best practices for setup/configuration to achieve desired results.

Analyze legacy practices/data and configure appropriately in new environments.

Conduct customer reviews prior to release to confirm acceptance of data/configuration.

Maintain accurate activity records and timely updates for reporting and (where applicable) billing.

Improve and contribute to knowledge articles and support processes (including ServiceNow incident management enhancements).

Manage escalations, defect/problem resolution, and ensure crisp handoffs across teams (Incident Managers, Engineers, Account Management).

Act as a trusted ambassador in customer interactions; collaborate with partners and internal workgroups.

Required Credentials (Must-Have)

Associate Google Workspace Administrator Certification (required).

ChromeOS and Okta certifications expected to be completed within the first 90 days.

Required Qualifications

5+ years supporting Google Workspace in a production support environment.

Comfortable with rotational and weekend shifts and participating in on-call.

Advanced knowledge of Google Voice, ChromeOS Management, and Device Management.

Intermediate knowledge of GCDS.

Strong incident management and ticketing discipline; experience with tools like ServiceNow and/or JIRA.

Proven ability to handle escalations and mentor teammates.

Excellent written/verbal communication with the ability to communicate effectively with executive-level stakeholders.

Strong analytical skills; ability to manage multiple workstreams in a deadline-driven environment.

Experience producing technical assets/documentation (e.g., architecture designs, technical docs).

Nice-to-Have (Helpful Qualifications)

Familiarity with CMS tools (SharePoint, Jive, Drupal, WordPress).

Familiarity with AODocs.

Scripting skills (Python, JavaScript, Google Apps Script).

Strong grasp of best practices, design patterns, and reference architectures.

Working Model, Travel, and Expectations

Environment: 24x7 global support organization with rotational schedules.

Customer-facing time: approximately 50%.

Travel: approximately 10% to customer sites, conferences, and related events.

Onboarding: first-week orientation plus structured 90-day onboarding.

How Success Is Measured

Success is defined by the breadth and quality of your contributions, your support outcomes, customer feedback at ticket close, collaboration, and the consultative polish you bring to customer interactions. Growth tracks are available across engineering and management.

Employment Type: FULL_TIME

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