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Senior Support Engineer Jobs in Naperville, IL (NOW HIRING)

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support ... This role combines advanced technical expertise with people leadership, serving as a senior ...

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

$90 - $140/hr

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support ... This role combines advanced technical expertise with people leadership, serving as a senior ...

Itron, Inc

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support ... This role combines advanced technical expertise with people leadership, serving as a senior ...

Broadcom Inc.

Support Engineer - Mainframe

Lisle, IL · On-site

$59 - $75/hr

## Support Engineer - MainframeApplylocations: USA-IL Lisle Warrenville Roadtime type: Full timeposted ... A senior level professional role. Evaluation, originality or ingenuity required. Knows and applies ...

Valkyrie Trading

Trade Support Engineer

Chicago, IL

$145K - $177K/yr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working ... Senior-level candidates will be eligible for a base salary of $145,000-177,500 * This position is ...

Valkyrie Trading

Trade Support Engineer

Chicago, IL · On-site

$145K - $177K/yr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working ... Senior-level candidates will be eligible for a base salary of $145,000-177,500 * This position is ...

Valkyrie Trading

Trade Support Engineer

Chicago, IL · On-site

$87.50 - $145/hr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working ... the Senior level. What You'll Get * Competitive salaries and performance bonuses * Top‑tier ...

Broadcom

Support Engineer - Mainframe

Lisle, IL · On-site

May act as a Designated Support Engineer for certain products/ customers. * Continually expands ... A senior level professional role. Evaluation, originality or ingenuity required. Knows and applies ...

MrBeast

Senior IT Support Engineer

Chicago, IL · On-site

The Role As Senior IT Support Engineer, you will own identity and access management operations and projects across the organization while serving as the primary IT presence for the Feastables Chicago ...

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Showing results 21-40

All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Naperville, IL

Senior Support Engineer information

See Naperville, IL salary details

$22.5K

$103.1K

$158.8K

How much do senior support engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for senior support engineer in Naperville, IL is $103,110.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,400.00 and $124,300.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Naperville, IL?

For Senior Support Engineer jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Naperville, IL look for?

The top searched job categories for Senior Support Engineer jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Senior Support Engineer jobs?

Cities near Naperville, IL with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $103,110 per year, or $49.6 per hour.

Senior Application Support Engineer

1872 Consulting

Chicago, IL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Application Support Engineer

The Application Support Engineer manages desktop and web-based application software solutions typically purchased from third party vendors. They will work directly with the business owners from various administrative departments and provide application analysis, implementation, configuration, administration, troubleshooting and support services as the primary technical point of contact internally, engaging vendor technical support as needed. This position is responsible for maintaining accurate technical documentation, managing application upgrade processes including testing, scheduling and implementation on a regular basis.

Responsibilities

  • Manage processes to upgrade and maintain assigned systems. Work with vendors to resolve issues that cannot be readily addressed using in-house resources.
  • Draft and submit technical specifications and diagrams that document existing systems or outlines the build of prospective systems.
  • In conjunction with other technology teams, establish and maintain an appropriate test environment and execute appropriate application test plans for assigned applications.
  • Define packaging requirements for desktop applications, when necessary, and prepare applications for installation into the production environment using Firm standard tools and methodologies.
  • Research new applications and/or application features both independently and by management request. Formulate recommendations and implementation plans.
  • Resolve end user issues as escalated by the Service Desk, including working with software vendors' technical support to resolve complex problems.
  • Provide After Hours On Call Support. Work as needed during monthly maintenance windows.
  • Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline.
  • Develop and maintain application documentation, including, but not limited to, Configuration Guides, Application Design Guides, Frequently Asked Questions list, Knowledge Base articles; provide consultation to the training team on associated end-user documentation.
  • Perform other duties or special projects as required.

Requirements

  • 7+ years of total experience in IT
  • Strong Application Support experience
  • Experience supporting, integrating and deploying applications
  • SQL experience

Nice To Haves

  • Experience with Windows Server 2008 and IIS administration (2012 R2 and higher)
  • Experience with IT task and report automation using tools such as PowerShell scripts
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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