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Senior Support Engineer Jobs in Maine (NOW HIRING)

LJB, Inc.

Senior Civil Engineer

South Portland, ME · On-site

$110K - $179K/yr

Support client relationship development and contribute to business development efforts ... SENIOR CIVIL ENGINEER ESSENTIAL CREDENTIALS: Required Qualifications: * Candidates should meet the ...

HNTB Corporation

Senior Project Engineer

Portland, ME · On-site

$85 - $115/hr

... support mentorship of a top caliber team - all while maintaining their ideal work/life balance ... Uses senior-level technical expertise to consider broad range of engineering solutions.

Alivo

Senior Software Engineer

South Portland, ME · On-site

$125K - $165K/yr

We are looking for a highly driven, product-minded Senior Software Engineer to help build the ... Support Platform Scalability & Reliability * Help build and improve CI/CD pipelines, deployment ...

New

Alivo

Senior Software Engineer

South Portland, ME · On-site

$125K - $165K/yr

We are looking for a highly driven, product-minded Senior Software Engineer to help build the ... Support Platform Scalability & Reliability * Help build and improve CI/CD pipelines, deployment ...

ND Paper

Senior Environmental Engineer

Rumford, ME · On-site

$90K - $115K/yr

Senior Environmental Engineer About Us ND Paper is a leading manufacturer of high-quality pulp ... Provide technical guidance and support to operations on environmental engineering matters and best ...

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Senior Support Engineer information

See Maine salary details

$21.8K

$100K

$153.9K

How much do senior support engineer jobs pay per year?

As of Aug 18, 2026, the average yearly pay for senior support engineer in Maine is $99,980.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,900.00 and $120,500.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

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What job categories do people searching Senior Support Engineer jobs in Maine look for?

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Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Maine as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $99,980 per year, or $48.1 per hour.

Senior IT Support Engineer

Open Net ME, LLC

Portland, ME

$65K - $90K/yr

Full-time

Re-posted 10 days ago

Job description

Senior IT Support Engineer

About Open Net ME, LLC

Join our southern Maine dynamic Managed Services Provider (MSP) team that specializes in delivering top-notch IT solutions to small and medium businesses (SMB). We pride ourselves on fostering a collaborative environment where innovation meets dedication. Our team is committed to providing exceptional customer service, ensuring our clients' IT infrastructure remains secure, scalable and reliable.

Job Description:

We are seeking a skilled Senior level IT Engineer to join our dedicated team. In this role, you will provide onsite technical support to our diverse SMB clientele, ensuring seamless operations and client satisfaction. Your expertise in troubleshooting, Microsoft Infrastructures, security, network infrastructure, and customer communication will be crucial in delivering outstanding service.

Key Responsibilities:

  • Deliver onsite and remote IT support to clients, resolving communications and systems issues promptly.
  • Collaborate with team members to tackle complex IT challenges, fostering a cooperative work environment.
  • Maintain detailed documentation for all service activities and client interactions.
  • Communicate effectively with clients to understand their needs and provide timely solutions.
  • Continuously enhance your technical skills and stay updated with industry developments.
  • Proven experience in an IT technical support role including projects.
  • Strong knowledge of IT systems, virtualization, firewalls, networks, and relevant software.
  • Excellent problem-solving skills and the ability to think critically under pressure.
  • Outstanding communication and interpersonal skills.
  • Experience working in a managed services environment is a plus.

Notes: The position requires the applicant to be living in the general Portland, Maine area.