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Senior Patient Access Representative Jobs in Spring, TX

Prelude Fertility

Patient Access Specialist

Houston, TX · On-site

$15.50 - $20.50/hr

Our Patient Access Specialist - Bilingual / Spanish will ensure positive and proactive ... The requirements listed below are representative of the knowledge, skills and/or abilities required.

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Senior Patient Access Representative information

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How much do senior patient access representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for senior patient access representative in Spring, TX is $22.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.88 per hour, depending on experience, location, and employer.

What is a senior patient access representative?

Senior Patient Access Representatives are experienced healthcare professionals responsible for managing and overseeing patient admissions, registration, and insurance verification processes in medical facilities. They serve as the primary point of contact for patients entering a hospital or clinic, ensuring that all necessary information is collected accurately and efficiently. In addition to performing standard patient access duties, they often train and mentor junior staff, resolve complex patient issues, and help improve workflow and customer service procedures within their department.

What are the key skills and qualifications needed to thrive as a senior patient access representative?

To thrive as a Senior Patient Access Representative, you need expertise in patient registration, insurance verification, and healthcare billing practices, usually supported by a high school diploma or equivalent and several years of related experience. Familiarity with hospital information systems, electronic health records (EHRs), and scheduling software is typically required. Strong communication, problem-solving, and customer service skills set top performers apart in this role. These skills are crucial for ensuring accurate patient data, smooth billing processes, and a positive patient experience in busy healthcare environments.

How does a senior patient access representative typically collaborate with other departments in a healthcare facility?

Senior Patient Access Representatives work closely with clinical staff, billing teams, and insurance coordinators to streamline patient admissions and ensure accurate data entry. They often serve as a liaison between patients and various departments, helping to resolve issues related to insurance verification, pre-authorization, and scheduling. This collaboration requires strong communication skills and attention to detail, as well as the ability to navigate complex healthcare systems efficiently.

What is the difference between Senior Patient Access Representative vs Patient Access Representative?

AspectSenior Patient Access RepresentativePatient Access Representative
CredentialsHigh school diploma, experience, possibly certificationsHigh school diploma or equivalent, entry-level
Work EnvironmentHospital or clinic front desk, administrative officeHospital or healthcare facility reception area
ResponsibilitiesSupervising patient registration, mentoring staff, resolving complex issuesRegistering patients, verifying insurance, scheduling appointments

The Senior Patient Access Representative typically has more experience, handles complex patient registration issues, and may oversee staff. The Patient Access Representative performs essential registration and scheduling tasks. Both roles are vital in healthcare settings, with the senior position offering additional leadership and problem-solving responsibilities.

What do you need to be a senior patient access representative?

To become a senior patient access representative, candidates typically need a high school diploma or equivalent, experience in patient registration or healthcare customer service, and strong communication and organizational skills. Some roles may require familiarity with electronic health record systems and certifications such as Certified Healthcare Access Associate (CHAA).

What are the most commonly searched types of Patient Access Representative jobs in Spring, TX?

The most popular types of Patient Access Representative jobs in Spring, TX are:

What are popular job titles related to Senior Patient Access Representative jobs in Spring, TX?

For Senior Patient Access Representative jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Senior Patient Access Representative jobs in Spring, TX look for?

The top searched job categories for Senior Patient Access Representative jobs in Spring, TX are:

What cities near Spring, TX are hiring for Senior Patient Access Representative jobs?

Cities near Spring, TX with the most Senior Patient Access Representative job openings:

Senior Patient Access Representative jobs near you
Infographic showing various Senior Patient Access Representative job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,274 per year, or $22.2 per hour.

Patient Access Center Representative (PRN)

Houston Methodist

Katy, TX • On-site

$15.75 - $20.25/hr

Part-time

This job post has expired 3 days ago. Applications are no longer accepted.

Houston Methodist rating

8.2

Company rating: 8.2 out of 10

Based on 301 frontline employees who took The Breakroom Quiz

55th of 898 rated healthcare providers

Job description

At Houston Methodist, the Patient Access Center Representative position is responsible for assuring that patients in need of scheduling appointments are scheduled to receive services in their assigned location and are financially cleared prior to their scheduled appointment through accurate and timely scheduling, registration, and verification of eligibility and benefits. This position assists management with ongoing observations and notifications of opportunities while providing innovative suggestions for process improvement. The Patient Access Center Representative position also assists management with auditing/quality review to ensure accurate and appropriate scheduling and registration. Additional responsibilities for this position include providing excellent customer service when communicating with patients who receive services at our facilities and providing notification to patients, physicians, hospital/clinical staff and management of issues that may result in potential service delays or reimbursement denials. FLSA STATUS
Non-exempt
QUALIFICATIONS
EDUCATION
  • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE
  • Three years of experience in healthcare setting/call center or customer service operations or successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience
  • Healthcare setting knowledge and experience with a strong understanding of medical terminology preferred

SKILLS AND ABILITIES
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Excellent communication and interpersonal skills via telephone and in person
  • Demonstrated proficiency in medical terminology to include diagnoses, operative procedures, and CPT codes
  • Knowledge of medical terminology and applicability
  • Excellent spelling/grammar skills
  • Working knowledge of PC environment utilizing Windows and word processing and basic Excel knowledge; must be able to enter data via keyboard throughout the work schedule
  • Capable of working and navigating several applications and websites related to registration simultaneously
  • Managed care knowledge with the ability to differentiate between insurance plans such as PPO, POS, HMO, etc.

ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
  • Demonstrates ability to use critical thinking skills and healthcare knowledge to manage through primary care, specialty care, and ancillary scheduling processes. Utilizes independent judgment to accommodate special requests from internal and external customers as indicated.
  • Serves as the front door of Houston Methodist interacting with new and established patients providing them with information needed to schedule and register multiple services for Houston Methodist. Utilizes computerized scheduling/registration systems, verification systems, and online applications while balancing departmental resources. Obtains required data in order to support departmental and hospital clinical/financial needs.
  • Triages calls for the System Patient Access Center as appropriate to other areas as received on a daily basis while working under the guidelines and scripts as set forth by management. Provides patients with information needed to prepare for appointment per Center/Service protocol. Encourages patients to enroll on the Patient Portal and provides PIN numbers, complying with HIPAA regulations.
  • Follows established protocols directly as indicated by management and physicians on applicable platforms on an as needed basis and consistently utilizes multiple software applications to schedule appointments.
  • Keeps open channels of communication with all parties involved, including physician, patient, and service areas, regarding action taken and resolution. Promotes a friendly and professional customer service environment.

SERVICE ESSENTIAL FUNCTIONS
  • Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality. Appropriately utilizes telephone system. Uses department scripting and appointment scheduling policy when scheduling appointments and ensures ICARE values are met while working within the scripting provided. Assists with new referral from E-fax and emails along with specific doctors' offices calling directly to schedule emergency patients' same day or within 24 hours as needed.
  • Coordinates the workflow to assist patients with appointment scheduling and/or requests for services: Collects and compiles data/information from patients such as insurance documentation and patient identification information to help facilitate an appointment. Screens and assesses patient calls received and assures that the patients are scheduled for services as requested by referring physician or upon patient's request. Schedules patient appointments. Efficiently completes registration. Answers incoming calls from patients. Acts as liaison between the patient and the physician or clinical staff. Handles calls from physician offices or hospital departments, always making sure to maintain a good relationship and obtain all necessary documents needed to support the scheduling process.
  • Helps facilitate, coordinate, and resolve issues with patients by exhibiting and exercising exceptional telephone, verbal, written, exemplary critical thinking and interpersonal communication skills.

QUALITY/SAFETY ESSENTIAL FUNCTIONS
  • Adheres to scheduling processes and workflows as defined in the electronic medical record platform while maintaining privacy and complying with HIPPA guidelines.
  • Maintains standard of productivity set by department policy and procedures and meets scheduling goals set by the department (e.g., abandonment rate, productivity per hour, etc.).
  • Utilizes resources to perform verification of patient insurance. Obtains required data in order to support departmental and hospital clinical/financial needs.
  • Ensures verification and eligibility procedures are followed prior to patient visit. Provides patients with information needed to prepare for appointment per Center/Service protocol.

FINANCE ESSENTIAL FUNCTIONS
  • Works in partnership with the revenue cycle team and other departments to ensure the correct information and registration is complete and accurate prior to the patient visiting Houston Methodist for services.
  • Obtains and enters accurate scheduling and registration data, including but not limited to patient demographics, insurance, guarantor, and clinical information on the information system in order to initiate financial clearance activities (benefit eligibility and verification, pre-certification notification and payment review). Documents patient's accounts with information related to any potential issue(s) that could result in service delays or cancellations due to the lack of financial clearance.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS
  • Works directly with physicians, clinic staff, hospital departments and patients to ensure best practices within department. Works with manager to improve areas requiring concern as indicated, embraces change, and strives for excellence in the workplace. Applies new learning and shares knowledge with others.

SUPPLEMENTAL REQUIREMENTS
    WORK ATTIRE
    • Uniform: No
    • Scrubs: No
    • Business professional: Yes
    • Other (department approved): No

    ON-CALL*
    *Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
    • On Call* No

    TRAVEL**
    **Travel specifications may vary by department**
    • May require travel within the Houston Metropolitan area Yes
    • May require travel outside Houston Metropolitan area No

Work Shift:

1 - Day (United States of America)

Job Category:

Non-clinical Houston Methodist is one of the nation's leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!

Houston Methodist is an Equal Opportunity Employer.

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