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Senior Operations Manager Jobs in Raleigh, NC (NOW HIRING)

Eastern Turf Maintenance

Operations Manager

Raleigh, NC · On-site

$70K - $80K/yr

The Operations Manager is responsible for overseeing the day-to-day operations of the lawn care and ... Report performance results to senior management and implement corrective actions as necessary ...

Victra

Operations Manager

Durham, NC · On-site

You will need to be able to multitask and drive collaboration amongst varied groups, along with making Senior Leaders accountable. As a Manager of Field Operations, you will also: * Lead the ...

Phenom People

Operations Manager

Durham, NC · On-site

Operations Manager The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store ...

CVS Health

Operations Manager

Cary, NC · On-site

$19 - $29/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...

CVS Health

Operations Manager

Louisburg, NC · On-site

$19 - $29/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...

Animalkind Inc

Operations Manager

Raleigh, NC · On-site

We are looking for an Operations Manager who is excited to help build something meaningful and make a difference for animals, their families, and our community. This is an exciting opportunity to ...

Hanes Companies

Operations Manager

Butner, NC · On-site

Hanes Geo Components (HGC) in Butner, NC, a division of Leggett & Platt Inc., is seeking an Operations Manager. HGC is the leading distributor of geosynthetics, erosion control, and soil ...

Hanes Geo Components

Operations Manager

Butner, NC · On-site

Hanes Geo Components (HGC) in Butner, NC, a division of Leggett & Platt Inc., is seeking an Operations Manager. HGC is the leading distributor of geosynthetics, erosion control, and soil ...

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Senior Operations Manager information

See Raleigh, NC salary details

$37.9K

$96K

$155K

How much do senior operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for senior operations manager in Raleigh, NC is $95,966.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $118,100.00 per year, depending on experience, location, and employer.

What is a senior operations manager?

A senior operations manager oversees employees and helps company executives devise and implement procedures to improve productivity. As a senior operations manager, your job duties include evaluating employee performance, giving constructive feedback to employees, and facilitating training and professional development to ensure that your workers utilize best practices in their work. Your responsibility is to make sure that operations are optimally functional to contribute to the overall success of the company. Although most of your interactions are with colleagues and employees, you may occasionally handle client communications.

What does a senior operations manager do?

A Senior Operations Manager oversees the daily operations of a company or department, ensuring that business processes run efficiently and effectively. They are responsible for managing teams, developing and implementing strategic plans, and optimizing operational performance to meet organizational goals. Senior Operations Managers often collaborate with other departments, analyze data to improve processes, and ensure compliance with policies and regulations. Their role is crucial in driving productivity, reducing costs, and maintaining high-quality standards.

What are the key skills and qualifications needed to thrive as a senior operations manager, and why are they important?

To thrive as a Senior Operations Manager, you need strong leadership, analytical, and organizational skills, often backed by a bachelor’s or master’s degree in business or operations management. Familiarity with ERP systems, Lean Six Sigma certification, and data analysis tools like Excel or Tableau is commonly required. Outstanding communication, problem-solving, and strategic decision-making abilities help distinguish top performers in this role. These skills are essential for driving operational efficiency, managing teams, and ensuring organizational goals are consistently met.

How does a senior operations manager typically collaborate with other departments to drive organizational success?

A Senior Operations Manager often works closely with departments such as finance, human resources, supply chain, and sales to ensure that operational strategies align with overall business goals. Collaboration is key; this role frequently participates in cross-functional meetings to discuss process improvements, resolve bottlenecks, and implement company-wide initiatives. By fostering open communication and understanding each department's needs, Senior Operations Managers help streamline workflows, optimize resource allocation, and support a culture of continuous improvement across the organization.

What is the difference between Senior Operations Manager vs Operations Director?

AspectSenior Operations ManagerOperations Director
ResponsibilitiesOversees daily operations, manages teams, implements policiesSets strategic direction, oversees multiple departments, aligns operations with company goals
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's or master's degree, extensive experience, strategic planning skills
Work EnvironmentOffice-based, team management, process optimizationExecutive meetings, cross-departmental coordination, high-level planning
Industry UsageCommon in mid-sized companies, manufacturing, logisticsFound in large corporations, corporate strategy, enterprise-level operations

The main difference between a Senior Operations Manager and an Operations Director lies in scope and strategic involvement. Senior Operations Managers focus on managing daily operations and teams, while Operations Directors are responsible for setting strategic goals and overseeing multiple departments to align with overall business objectives.

How much do senior operations managers make?

Senior operations managers typically earn a median annual salary ranging from $90,000 to $130,000, depending on industry, location, and experience. Higher salaries are common in large companies or in regions with a high cost of living, and advanced skills in leadership and process optimization can influence compensation.

Is a senior operations manager a high paying job?

A senior operations manager typically earns a high salary compared to entry-level roles, with compensation often reflecting extensive experience, leadership responsibilities, and industry sector. Salaries can vary based on company size, location, and individual qualifications, but it is generally considered a well-paying position in the management field.

What does a senior operations manager earn?

A senior operations manager typically earns a salary ranging from $80,000 to $150,000 annually, depending on industry, location, and experience. They often receive additional compensation such as bonuses, profit sharing, or benefits, and are expected to have strong leadership and operational skills.
More about Senior Operations Manager jobs

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For Senior Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Senior Operations Manager jobs in Raleigh, NC look for?

The top searched job categories for Senior Operations Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Senior Operations Manager jobs?

Cities near Raleigh, NC with the most Senior Operations Manager job openings:

Senior Operations Manager jobs near you
Infographic showing various Senior Operations Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $95,966 per year, or $46.1 per hour.

Senior Manager IT - Unified Communications Operations (Remote)

First Citizens Bank

Raleigh, NC • Remote

Full-time

Posted 27 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

107th of 174 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.

The Senior Manager, Unified Communications Operations leads the delivery, stability, security, and continuous improvement of the Bank's enterprise voice and collaboration services. This role is responsible for managing a team that supports mission-critical Unified Communications platforms, ensuring high availability, operational excellence, regulatory compliance, and exceptional service delivery.

The position partners closely with Unified Communications Engineering, Infrastructure, Security, and Business leaders to support technology lifecycle management, operational readiness, resiliency, and strategic transformation initiatives. The ideal candidate brings deep experience leading large-scale Cisco Unified Communications environments within highly regulated enterprise organizations


Responsibilities & Qualifications

Duties and Responsibilities:

Leadership & Operational Management

  • Lead and develop a high-performing Unified Communications Operations team.
  • Establish operational standards, governance, service levels, and performance metrics.
  • Drive operational excellence through incident, problem, change, and service management practices.
  • Serve as the senior escalation point for critical production issues and service disruptions.
  • Build strong partnerships across Infrastructure, Engineering, Security, Risk, and business stakeholders.

Service Delivery & Platform Operations

  • Ensure the availability, stability, performance, and supportability of enterprise voice and collaboration services.
  • Oversee day-to-day operations, maintenance, monitoring, and support of Unified Communications platforms.
  • Lead major incident response, service restoration, root cause analysis, and continuous improvement efforts.
  • Support technology upgrades, platform lifecycle management, and operational readiness for new solutions.
  • Manage relationships with telecommunications carriers and strategic technology vendors.

Engineering Partnership & Strategic Initiatives

  • Collaborate with Engineering teams on platform roadmaps, upgrades, resiliency, and modernization efforts.
  • Ensure new technologies transition smoothly into production support.
  • Participate in capacity planning, disaster recovery, and business continuity initiatives.
  • Provide operational guidance for architecture and technology design decisions.

Security, Risk & Compliance

  • Ensure Unified Communications platforms remain secure, compliant, and aligned with enterprise standards.
  • Oversee patch management, vulnerability remediation, and operational risk controls.
  • Support audits, regulatory requirements, and security assessments.
  • Maintain operational resiliency and recovery capabilities for critical communications services.

Position Specific Skills:
Previous leadership for technical implementation
Knowledge of Standard Development Life Cycles (like Waterfall or Agile)
Knowledge of system and data design

Qualifications:

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

Preferred Qualifications

  • 8+ years supporting enterprise Unified Communications environments.
  • 7+ years leading technical operations teams in large-scale organizations.
  • Experience managing mission-critical, 24x7 production environments.
  • Strong background with Cisco Unified Communications technologies and SIP-based services.
  • Experience managing telecommunications providers, vendors, and operational budgets.
  • Experience within a highly regulated environment, preferably a financial institution.
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection, Expressway, IM & Presence
  • SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
  • VoIP architecture and troubleshooting
  • Cloud and hybrid collaboration technologies (Microsoft Teams Phone preferred)
  • ITIL service management practices
  • Incident, Problem, Change, and Release Management
  • Vulnerability Management, Business Continuity, and Disaster Recovery
  • Experience in a Large Financial Institution (LFI).
  • Experience supporting cloud contact center integrations.
  • Microsoft Teams Phone experience.
  • ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications.

#LI-JB1


Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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