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Senior Operations Analyst Jobs in New York (NOW HIRING)

MABSTOA

Senior Operations Analyst, Benefits

New York, NY · On-site

$82K/yr

Senior Operations Analyst, Benefits SALARY RANGE: Step 1 (60% Rate of Pay) $49,562 Step 2 (70% Rate of Pay) $57,822 Step 3 (75% Rate of Pay) $61,952 Step 4 (80% Rate of Pay) $66,082 Step 5 (85% Rate ...

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$44.9K

$104.3K

$143.9K

How much do senior operations analyst jobs pay per year?

As of Sep 6, 2026, the average yearly pay for senior operations analyst in New York is $104,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,000.00 and $119,800.00 per year, depending on experience, location, and employer.

What does a senior operations analyst do?

A Senior Operations Analyst is responsible for analyzing and improving organizational processes to enhance efficiency and productivity. They collect and interpret data related to business operations, identify trends and areas for improvement, and recommend actionable solutions. Senior Operations Analysts often collaborate with various departments to implement process improvements, optimize resource allocation, and support strategic decision-making. Their expertise helps organizations streamline operations, reduce costs, and achieve business goals.

What are the key skills and qualifications needed to thrive as a senior operations analyst?

To thrive as a Senior Operations Analyst, you need strong analytical abilities, process optimization expertise, and a bachelor’s degree in business, finance, or a related field. Proficiency in data analysis tools such as Excel, SQL, and business intelligence platforms like Tableau or Power BI, as well as experience with ERP systems, is typically expected. Exceptional problem-solving, communication, and stakeholder management skills help you drive operational improvements and foster collaboration. These skills and qualities are crucial for identifying inefficiencies, supporting data-driven decision-making, and ensuring smooth organizational operations.

What are some common challenges faced by senior operations analysts, and how can they be addressed?

Senior Operations Analysts often encounter challenges such as managing large datasets, navigating cross-departmental communication, and balancing multiple high-priority projects simultaneously. To address these, it's helpful to develop strong data management skills, use collaborative tools for effective communication, and adopt project management techniques to prioritize tasks. Building strong relationships with stakeholders and staying current with industry best practices also play a key role in overcoming these challenges.

How much do senior operations analysts get paid?

Senior operations analysts typically earn a median annual salary ranging from $70,000 to $100,000, depending on experience, industry, and location. They often have strong analytical skills and proficiency with data tools like Excel or SQL, which can influence compensation levels.

How much does a senior operations analyst make in the US?

A senior operations analyst in the US typically earns between $70,000 and $100,000 annually, depending on experience, industry, and location. They often require strong analytical skills, proficiency with data tools, and experience in process improvement or project management.

What is a senior operations analyst?

A senior operations analyst is a professional responsible for analyzing and improving business processes, often using data analysis tools and techniques. They typically oversee operational performance, identify efficiencies, and support strategic decision-making within an organization.

What are the most commonly searched types of Operations Analyst jobs in New York?

The most popular types of Operations Analyst jobs in New York are:

What are popular job titles related to Senior Operations Analyst jobs in New York?

For Senior Operations Analyst jobs in New York, the most frequently searched job titles are:

What job categories do people searching Senior Operations Analyst jobs in New York look for?

The top searched job categories for Senior Operations Analyst jobs in New York are:

What cities in New York are hiring for Senior Operations Analyst jobs?

Cities in New York with the most Senior Operations Analyst job openings:

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Senior Operations Analyst jobs near you
Infographic showing various Senior Operations Analyst job openings in New York as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $104,315 per year, or $50.2 per hour.

Senior Operations Analyst, Benefits

Metropolitan Transportation Authority

New York, NY • On-site

$82K/yr

Full-time

Re-posted 5 days ago

Metropolitan Transportation Authority rating

7.5

Company rating: 7.5 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

57th of 101 rated public transport

Job description

Description
Position at MABSTOA
JOB TITLE:
Senior Operations Analyst, Benefits
SALARY RANGE:
Step 1 (60% Rate of Pay) $49,562
Step 2 (70% Rate of Pay) $57,822
Step 3 (75% Rate of Pay) $61,952
Step 4 (80% Rate of Pay) $66,082
Step 5 (85% Rate of Pay) $70,213
Step 6 (90% Rate of Pay) $74,343
Step 7 (95% Rate of Pay) $78,473
Step 8 (Full Rate of Pay) $82,603
DEPT/DIV:
People/Benefits
SUPERVISOR:
Senior Manager Benefits Operations
LOCATION:
2 Broadway, New York, NY 10004
HOURS OF WORK:
9:00 am - 5:30 pm (8 hours/day) or as required
***This position is represented by the Transportation Communications Union (TCU)***
Opening:
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.
Position Objective:
The purpose of this position is to administer and support activities and process transactions for the Benefit Operations department. The Senior Operations Analyst (Benefits) position is also responsible for coaching less experienced team members and providing guidance on process/area procedures.
Responsibilities:
  • Gather, validate, and maintain data and other transaction inputs.
  • Gather forms and track status.
  • Enter transactions in PeopleSoft and the service request management tool.
  • Retrieve, index, and review scanned documents and forms.
  • Provide satisfactory customer service by receiving, analyzing, researching, and seeking resolutions to assigned inquiries.
  • Integrate across Center of Excellence (COE) teams to document, research, and resolve basic issues and errors as assigned.
  • Understand when to resolve or escalate issues to supervisor/direct manager.
  • Perform/support cyclical processing and period-end activities.
  • Complete assignments as delegated by supervisor/direct manager.
  • Comply with MTA and departmental policies, practices, and procedures.
  • Develop and update operating procedures and training materials as needed.
  • Understand the MTA and departmental vision including how individual responsibilities fit into long-term strategies.
  • Track and report status of work.
  • Maintain appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge.
  • Support other team members as appropriate.
  • Adhere to team budget.
  • Identify and implement continuous improvement initiatives as assigned.
  • Participate in user groups as necessary.
  • Identify and document input to knowledge management tool.
  • Support additional benefits functions as needed, i.e., UCM, Siebel, etc.
  • Support development, negotiation, and updates to Service Level Agreement.
  • Monitor assignment quality and service delivery against agreed-to Service Level Agreement and Key Performance Indicator targets.
  • Run reports to manage, monitor, and provide HR/Benefits metrics.
  • Conduct in-person and/or virtual Open Enrollment sessions, pre-retirement seminars, post-retirement meetings, new hire orientations, union-specific meetings, health fairs, and information seminars for all agencies at various locations.

Required Qualifications:
  • Possess specific work experience for HR/Benefits.
  • Working knowledge and use of PeopleSoft or related database software.
  • Ability to work in a team environment.
  • Ability to process requests consistently with general supervision.
  • Ability to assess problems and promptly resolve or identify the appropriate team to resolve.
  • Strong oral and written communication skills.
  • Strong interpersonal skills with the ability to work with and collaborate across the COE at all levels within and outside the organization.
  • Strong time management skills and ability to manage individual assignments.
  • Strong attention to detail.
  • Ability to handle sensitive situations and maintain a high degree of confidentiality.

Preferred Qualifications:
  • Understanding of MTA HR/Benefits policies and procedures.
  • Familiarity with performance metrics and ability to meet identified targets.
  • Working knowledge of service request management tools.
  • Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications.

Required Education and Experience:
  • Four (4) years of experience in human resources, benefits processing, pensions, customer service, or a related field.
  • High School Diploma or GED.

Preferred Education and Experience:
  • Bachelor's or Associate's degree with relevant experience in Business or a related field.
  • Shared Services experience.

Other Information
May need to work outside of normal work hours (i.e., evenings and weekends)
Travel may be required to other MTA locations or other external sites.
According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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