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The Sr. Program Manager will provide strategic direction, ensure project deliverables meet technical and business requirements, and manage budgets, schedules, and risk mitigation while maintaining ...
Senior Program Manager
$115K - $116K/yr
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$136K - $184K/yr
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Discover your exciting role Exentec is seeking a Senior Program Manager to lead the unification and standardization of multiple semiconductor equipment product lines within its Media Supply portfolio.
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Portland, OR · On-site
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Discover your exciting role Exentec is seeking a Senior Program Manager to lead the unification and standardization of multiple semiconductor equipment product lines within its Media Supply portfolio.
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... learning development with an extensive training program through our Amerit University Employee ... Advise senior managers and directors, actively mentoring and developing team members * Make trade ...
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Portland, OR · On-site
$121K - $122K/yr
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Portland, OR · On-site
$121K - $122K/yr
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Design effective learning programs across multiple modalities , independently creating structured ... Lead cross-functional projects with clear plans, milestones, communication, and execution, managing ...
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Senior Program Manager (OR)
$121K - $122K/yr
Senior Program Manager Location: Portland, OR Clearance : Secret Salary: Negotiable We're seeking a Senior Program Manager or Engineer to support U.S. Navy ship programs as an HM&E Hull Manager for ...
Senior Program Manager
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Senior Program Manager
OR · On-site +1
$115K - $116K/yr
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Senior Learning Program Manager information
What are the main challenges Senior Learning Program Managers face when leading large-scale training initiatives?
What are the key skills and qualifications needed to thrive as a Senior Learning Program Manager, and why are they important?
What is the difference between Senior Learning Program Manager vs Learning and Development Specialist?
| Aspect | Senior Learning Program Manager | Learning and Development Specialist |
|---|---|---|
| Credentials | Bachelor's/Master's in Education, HR, or related field; PMP or similar certifications often preferred | Bachelor's degree in HR, Education, or related field; certifications like CPLP are common |
| Work Environment | Oversees multiple programs, manages teams, collaborates with leadership | Focuses on delivering training, developing content, working directly with employees |
| Employer & Industry Usage | Used in corporate, tech, healthcare sectors for strategic learning initiatives | Common in corporate and nonprofit sectors for training delivery and content creation |
The Senior Learning Program Manager typically handles strategic planning, manages teams, and oversees multiple learning initiatives, while the Learning and Development Specialist focuses on designing and delivering training programs. The former has broader responsibilities and often requires more experience and certifications, whereas the latter concentrates on execution and content development.
What are Senior Learning Program Managers?
Job description
To facilitate our continued rapid growth, Five9 is seeking a GTM Enablement Learning Program Manager to empower our GTM employees and leading partners to better sell and deploy Five9 solutions. This is a strategic position within the GTM Education organization and will report directly to our Manager, GTM Learning Programs. As a key contributor in our ability to deliver customer value at speed and scale, we are looking for a highly motivated, self-managed individual who can work with cross-functional teams to expand our GTM capabilities.
 A few major focus areas of this role are:
- Develop strong relationships with key stakeholders and strategic partners to increase understanding of Five9 processes and capabilities
- Drive successful GTM educational opportunities that drive strong sales and end-to-end customer engagement and retention through direct and partner efforts
- Enhance Five9 processes to meet critical GTM requirements
Key Responsibilities
- Manage all day-to-day enablement and educational aspects of multiple strategic Five9 education projects for both internal and partner resources:
- Serve as primary Five9 point of contact for education initiatives
- Work with Five9 Sales and Services stakeholders to understand the vision for growth and success
- Work with Five9 Channel Team to understand the vision for growth of partner successes
- Run regular project status meetings with Learning Program Leader and relevant stakeholders to assess status and results of programs/projects against expected results
- Articulate the value of Five9's GTM strategy and methodologies to help others drive growth and success across the entire GTM system
- Continually seek opportunities to increase partner satisfaction and deepen partner relationships by interacting effectively at all levels of the partner organization.
- Develop materials for use by internal and partner resources to help drive customer interest and grow revenue
- Provide enablement training to groups from all customer facing roles from a variety of inputs
- Work with Five9 internal business owners when partners uncover use cases that require additional enablement needs
Key Skills
- Minimum 10 years in Professional Services Implementation, Technical Account Manager, or Sales Enablement position - Call Center industry experience is required.
- Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction
- Experience developing processes focused on continuous improvement of the delivery of sales enablement and professional services
- Up to 20% national and international travel may be required
- BA/BS or equivalent experience is required
Desired Skills
- Must possess a strong combination of project management skills, technical call center expertise, and employee and partner enablement.
- Must be an expert at developing and maintaining positive and productive relationships; impeccable communication skills and ability to understand customer, employee, and partner needs is imperative.
- Must be a natural leader: Able to build collaborative relationships with partners, stakeholders, employees and peers; Able to delegate responsibilities with ease; able to provide constructive feedback and praise; able to understand and educate others.
- Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, VoIP, IVR/VRU and Call Center practices.
- Must be strategic thinker; Able to understand the 'Big-Picture"; Able to think quickly and adeptly when solving complex problems; Exceptional with time management and organization.
About Five9
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
San Ramon, CA, US
Year founded
2001