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Senior Director Of Retail Operations Jobs (NOW HIRING)

Dufry

Assistant Director of Retail Operations I

Carson, CA · On-site

$115K - $144K/yr

Partners with Senior Director of Operations toestablishand execute fiscal revenue, expense, and profit goals; monitors KPIs and performance metrics across all retail locations to ensure achievement ...

ssagroup

Director of Retail Operations

Monterey, CA · On-site

Director of Retail Operations Who are we : SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue ...

Aramark

Director of Retail- Empower Field

Denver, CO · On-site

$85K - $95K/yr

Day-to-day retail operations are overseen by the Director of Retail with primary execution by the ... Serve as the primary senior level retail liaison for the account, owning executive-level and top-to ...

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Senior Director Of Retail Operations information

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$101.6K

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How much do senior director of retail operations jobs pay per year?

As of Aug 6, 2026, the average yearly pay for senior director of retail operations in the United States is $101,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What is a senior director of retail operations?

Senior Directors of Retail Operations are high-level executives responsible for overseeing and managing the daily operations of multiple retail locations within a company. They develop strategies to improve store performance, ensure consistent customer service, and set operational standards across all locations. Their duties include leading store managers, analyzing sales data, optimizing processes, and ensuring compliance with company policies. Senior Directors of Retail Operations play a critical role in driving sales growth and operational efficiency for retail organizations.

How does a senior director of retail operations typically collaborate with cross-functional teams to drive store performance?

A Senior Director of Retail Operations works closely with teams such as merchandising, marketing, supply chain, and HR to ensure that store initiatives are aligned with broader business objectives. Regular meetings with these teams help identify opportunities for process improvements, promotional campaigns, and staff development. This role often requires strong communication skills to coordinate strategy, share performance metrics, and implement best practices across all retail locations. Successful collaboration is key to driving sales growth and delivering a consistent customer experience.

What is the difference between Senior Director Of Retail Operations vs Retail District Manager?

AspectSenior Director Of Retail OperationsRetail District Manager
ResponsibilitiesOversees multiple regions or districts, develops strategic plans, manages senior leadership, and sets overall retail policies.Manages daily operations of a specific district, supervises store managers, and ensures sales targets are met within their region.
CredentialsTypically requires extensive retail management experience, bachelor's degree, and leadership skills.Requires retail management experience, often with a focus on store operations and team leadership.
Work EnvironmentCorporate office and multiple regional locations, strategic planning focus.On-the-ground management at store level within a specific district.

The Senior Director Of Retail Operations focuses on strategic oversight and leadership across multiple regions, while the Retail District Manager handles day-to-day store operations within a specific district. Both roles require retail management experience, but the senior director role involves broader strategic responsibilities and higher-level decision-making.

What are the key skills and qualifications needed to thrive as a senior director of retail operations?

To thrive as a Senior Director of Retail Operations, you need extensive experience in retail management, strategic planning, and financial acumen, often supported by a bachelor's or master's degree in business or a related field. Familiarity with retail management systems, data analytics tools, and inventory management software is typically required. Exceptional leadership, communication, and problem-solving skills help in managing large teams and driving operational excellence. These competencies ensure the effective execution of retail strategies, maximized profitability, and consistent customer satisfaction across multiple locations.

What does a senior director of retail operations do?

A senior director of retail operations oversees the daily functions of retail stores or chains, including sales, customer service, staffing, and inventory management. They develop strategic plans to improve store performance, ensure compliance with company policies, and lead teams to meet business goals, often using data analysis and leadership skills.
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What cities are hiring for Senior Director Of Retail Operations jobs? Cities with the most Senior Director Of Retail Operations job openings:
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What job categories do people searching Senior Director Of Retail Operations jobs look for? The top searched job categories for Senior Director Of Retail Operations jobs are:
Senior Director Of Retail Operations jobs near you
Infographic showing various Senior Director Of Retail Operations job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $101,614 per year, or $48.9 per hour.

Assistant Director of Retail Operations I

Dufry

Carson, CA • On-site

$115K - $144K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Opportunity, growth, and meaningful rewards! We offer: 
  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • *401(k) retirement plan 
  • *Company paid life insurance
  • *Tuition reimbursement
  • Employee discounts across all company brands
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program - refer a friend and earn a bonus
*Benefits may vary by position so ask your recruiter for details.
 
Advertised Compensation: $115,250.00 to $144,063.00 

Purpose:The Assistant Director of OperationsIserves as the second-in-command for medium-to-largeairportretail operations up to $100m, partnering with the Senior Director to drive commercial success and operational excellence. This leadership role takes ownership of day-to-day operations management, team development, and performance optimization while ensuring superior customer service delivery andmaintainingkey stakeholder relationships across the retail portfolio. 

Essential Functions: 

  • Partners with Senior Director of Operations toestablishand execute fiscal revenue, expense, and profit goals; monitors KPIs and performance metrics across all retail locations to ensure achievement of budgeted targets and operational standards 

  • Leads daily retail operations across all locations with full accountability for operational excellence, compliance with company policies, and achievement of performance metricswhileserving as primary operational decision-maker in Senior Director's absence 

  • Implements Standard Operating Procedures (SOPs) across airport retail operations by conducting regular operational reviews, ensuring management and staff execute opening/closing procedures with full accountability for operational standards, and supporting ACDBE partner collaboration on reporting and certification processes; ensures subordinate management teams maintain consistent adherence to operational protocols while monitoring SOP effectiveness and recommending operational improvements to Director of Operations based on performance data and field observations 

  • Develops and implements comprehensive action plans tooptimizesales performance by store, category, and brand;conductsregular operational reviews and communicates strategic initiatives to management teams 

  • Oversees implementation of daily timekeeping review processes by Multi-Unit Managers and Shift Managers; monitors overtime trends and labor cost performance across assigned areas to ensure compliance with company policies and labor regulations 

  • Makes strategic hiring, termination, advancement, and promotion decisions for retail management and associates while promoting company brands as employer of choice and ensuring diversity and inclusion execution across operations 

  • Ensures all company and brand standards, visual merchandising requirements, safety guidelines, and operational procedures are consistently executed across retail operations with full compliance accountability 

  • Provides executive-level leadership development, performance coaching, and strategic guidance to retail management teams while fostering employee engagement and supporting comprehensive career advancement initiatives 

  • Manages complex inventory control, merchandise receiving processes, vendor relationships, and supply chain coordination to ensureoptimalstock levels, product availability, and cost-effective operations 

  • Collaborates with brand partners, specialty managers, and corporate teams tomaintainbrand compliance, execute promotional initiatives, and implement marketing programs with measurable business impact 

  • Resolves complex operational challenges and customer issues using sound business judgment whilemaintainingauthority for significant operational decisions and escalating only strategic matters to Senior Director 

  • Ensures display areasmaintainsuperior visual appeal according to brand standards,optimizesequipment functionality, andmaintainsstore presentation that exceeds customer expectations and drives revenue 

  • Monitors market trends, competitive landscape, and consumer behavior to inform operational strategies while ensuring compliance with category management principles and retail space optimization 

  • Leads cross-functional collaboration with Supply Chain, Commercial, and Marketing teams tooptimizestore assortments and marketing support while developing comprehensive training programs for operational procedures 

ReportingRelationship& Role Information: 

  • The position reports to theSenior Directoror Director of Retail Operations of their assigned location 

  • TheAssistant Director of Retail OperationsIposition is expected to work a varied and rotating schedule to be on siteonvarious operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts tomonitorstaffwork activities during these different days and times 

Minimum Qualifications, Knowledge,and Skills: 

  • Education and Experience: The combination of education and professional experience must exceed8years: 

    • In a leadership role: Requires3years of experience supervising a team of operations professionals engaged in executing retail operations programs 

    • In a technical role: Requires8 yearsofexperience engaged in developing and deliveringretail operationsprograms 

  • A bachelor's degree in a program related to the functional area can count for 3 of the8-year requirement 

  • Specialized Training: 

    • Training that leads to knowledge of all applicable federal, state, and local safety and health standards, and all procedures and protocols tocomply withretail compliance requirements 

    • Understanding of visual merchandising principles, inventory management systems, and brand standards 

 

  • Specialized Skillset/Competencies/Traits: 

    • Knowledge of retail or consumer goods industry with understanding of travel retail concepts and multi-brand environments 

    • Demonstratesteam management, delegation and issue resolution skills and the ability to manage multiple, conflicting, and concurrent priorities in a fast-paced retail environment 

    • Demonstrates knowledge of company policies and products, service, quality,equipmentand retail operations standards, or able todemonstratethis knowledge within a reasonable time from hire or promotion 

    • Strong understanding of visual merchandising, inventory management, brand compliance, and customer service excellence 

    • Business acumen and the mindsetrequiredto understand the long-term implications of retail operational planning and to advance the organization's goals 

    • Demonstrated history of understanding the needs of the business, stakeholders, the employeepopulationand individual circumstances in a retail environment 

    • Demonstrated history of creating andmaintainingpositive work environments through coaching, developing, and leading retail teams to achieve common goals 

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics"). 

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