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Senior Director Of Retail Operations Jobs (NOW HIRING)

Aramark

Director of Retail- Empower Field

Denver, CO · On-site

$85K - $95K/yr

Day-to-day retail operations are overseen by the Director of Retail with primary execution by the ... Serve as the primary senior level retail liaison for the account, owning executive-level and top-to ...

GT Independence

Sr. Director of Operations

Senior Director of Operations (National) Remote | National Leadership Role Make a Difference. Lead at Scale. At GT Independence , people are at the heart of everything we do. We are a mission-driven ...

HR&A Advisors

Senior Director of Operations

Manhattan, NY · On-site

$150K - $195K/yr

The Senior Director of Operations is the person who ensures that model works. This role will sit on our New York City or Washington D.C office. Reporting directly to the Chief Finance and Operations ...

YMCA

Senior Director Of Operations

Milwaukee, WI · On-site

$55K - $57K/yr

The Milwaukee YMCA is currently hiring for Senior Director of Operations for our resident camp site, Camp Minikani. Under the direction of the Executive Director of Camping, the Program Operations ...

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Senior Director Of Retail Operations information

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$22.5K

$101.6K

$185K

How much do senior director of retail operations jobs pay per year?

As of Aug 26, 2026, the average yearly pay for senior director of retail operations in the United States is $101,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What is a senior director of retail operations?

Senior Directors of Retail Operations are high-level executives responsible for overseeing and managing the daily operations of multiple retail locations within a company. They develop strategies to improve store performance, ensure consistent customer service, and set operational standards across all locations. Their duties include leading store managers, analyzing sales data, optimizing processes, and ensuring compliance with company policies. Senior Directors of Retail Operations play a critical role in driving sales growth and operational efficiency for retail organizations.

What are the key skills and qualifications needed to thrive as a senior director of retail operations?

To thrive as a Senior Director of Retail Operations, you need extensive experience in retail management, strategic planning, and financial acumen, often supported by a bachelor's or master's degree in business or a related field. Familiarity with retail management systems, data analytics tools, and inventory management software is typically required. Exceptional leadership, communication, and problem-solving skills help in managing large teams and driving operational excellence. These competencies ensure the effective execution of retail strategies, maximized profitability, and consistent customer satisfaction across multiple locations.

How does a senior director of retail operations typically collaborate with cross-functional teams to drive store performance?

A Senior Director of Retail Operations works closely with teams such as merchandising, marketing, supply chain, and HR to ensure that store initiatives are aligned with broader business objectives. Regular meetings with these teams help identify opportunities for process improvements, promotional campaigns, and staff development. This role often requires strong communication skills to coordinate strategy, share performance metrics, and implement best practices across all retail locations. Successful collaboration is key to driving sales growth and delivering a consistent customer experience.

What is the difference between Senior Director Of Retail Operations vs Retail District Manager?

AspectSenior Director Of Retail OperationsRetail District Manager
ResponsibilitiesOversees multiple regions or districts, develops strategic plans, manages senior leadership, and sets overall retail policies.Manages daily operations of a specific district, supervises store managers, and ensures sales targets are met within their region.
CredentialsTypically requires extensive retail management experience, bachelor's degree, and leadership skills.Requires retail management experience, often with a focus on store operations and team leadership.
Work EnvironmentCorporate office and multiple regional locations, strategic planning focus.On-the-ground management at store level within a specific district.

The Senior Director Of Retail Operations focuses on strategic oversight and leadership across multiple regions, while the Retail District Manager handles day-to-day store operations within a specific district. Both roles require retail management experience, but the senior director role involves broader strategic responsibilities and higher-level decision-making.

What does a senior director of retail operations do?

A senior director of retail operations oversees the overall management and strategic planning of retail stores or chains, including sales, customer service, inventory, and staff performance. They develop policies, set goals, analyze financial data, and ensure operational efficiency to drive business growth.
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Senior Director Of Retail Operations jobs near you
Infographic showing various Senior Director Of Retail Operations job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $101,614 per year, or $48.9 per hour.

Director of Retail Operations

Goodwill of Delaware and Delaware County

Wilmington, DE

Full-time

Re-posted 24 days ago

Job description

POSITION DESCRIPTION

POSITION TITLE: Director of Retail Operations
DEPARTMENT: Donated Goods Retail
CLASSIFICATION: Salary/Exempt
PAY LEVEL: Level 6
REPORTING RELATIONSHIPS
POSITION REPORTS TO: Vice President of Donated Goods Retail
POSITION (S) SUPERVISED: None
TEAM MEMBERSHIP: EXECUTIVE LEADERSHIP QUALITY MANAGEMENT SUPPORT
Purpose:
The Director of Retail Operations, under the direction of the Vice President of Donated Goods Retail (DGR), is responsible for assisting in the development and implementation of strategic priorities across DGR that improve retail and operation efficiencies, increase production, and optimize profitability to support Goodwill’s mission. The Director is also responsible for executing high-impact initiatives, through cross-functional collaborative efforts, that drive operational excellence and strategic growth in alignment with the overall business strategy.
This position requires a blend of strategic thinking, project management expertise, and a deep understanding of the retail landscape.
Essential Functions:
  • Partners with DGR leadership to develop and implement plans for production and sales of product to meet sales and cost objectives.
  • Identifies and implements process improvements and standard operating procedures (SOPs) related to inventory management, supply chain, and store merchandising that streamline operations, enhance customer experience, maintain production standards and drive revenue growth.
  • Assists DGR management with developing people to consistently improve productivity.
  • Fosters a culture of innovation by analyzing market trends, technologies, and best practices to guide strategic initiatives and identify key opportunities for operational improvement.
  • Partners with transportation and warehouse operations to ensure the overall needs of retail are being achieved.
  • Participates in monthly financial reviews, analyzes financial data and develops action plans to boost profitability.
  • Utilizes key donated goods retail metrics to measure the effectiveness of retail operations.
  • Develops and executes a portfolio of projects that support DGR’s strategic objectives. Creates detailed project plans including timelines, resource allocation, budget forecasts, and risk management strategies.
  • Leads cross-functional teams through all phases of project life cycles from planning to execution and post-implementation review.
  • Monitors project progress and performance, using data-driven insights to adjust strategies as needed.
  • Maintains up-to-date knowledge about regulations related to the resale of donated goods.
  • Attends meetings, training sessions and committee/team activities, as required.
  • Performs other duties as assigned.
Education/Experience:
Bachelor’s degree and at least 5 years of progressive multi-unit retail management experience. Experience working at a Goodwill organization is preferred. An equivalent combination of education and experience may be considered.
Skills/Abilities:
  • Strong financial acumen with experience in budgeting, forecasting, analyzing, and P&L management.
  • Proven track record of successfully driving operational improvements and managing change in a dynamic retail environment.
  • Demonstrated ability to translate business objectives into actionable operational plans.
  • Demonstrated strategic thinking skills with the ability to analyze complex data, work with ambiguity, and make informed decisions.
  • Excellent communication and interpersonal skills with the ability to interact with a diverse constituent population.
  • Demonstrated computer skills and proficiency with Microsoft Office Suite software programs or similar tools.
  • Ability to travel frequently between Goodwill locations and work evening/weekend hours.
  • Demonstrated ability to work in a fast-paced environment while maintaining a strong attention to detail and accuracy.
  • Demonstrated customer-focused mindset with a strong commitment to delivering high-quality service.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes hand protection; eye protection when handling material; any other PPE that reduces the possibility of injury.

PHYSICAL ACTIVITIES AND REQUIREMENTS:
FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.
TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.
AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.
PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand and walk; use hands to handle or feel; reach with hands and arms; talk and hear. The employee may occasionally stoop, kneel, crouch, or crawl.
The employee is frequently required to sit. The employee may occasionally lift and/or move up to 50 pounds.

INTENT AND FUNCTION OF POSITION DESCRIPTION
Position descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.
Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County, Inc. maintains its status as an at-will employer.
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Employee Name (Printed)
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Employee Signature Date