Senior Director Of Retail Operations Jobs (NOW HIRING)

The Milwaukee YMCA is currently hiring for Senior Director of Operations for our resident camp site, Camp Minikani.
Job Description
Under the direction of the Executive Director of Camping, the Program Operations Director shall be responsible and accountable for the daily operations and administration of all aspects of camp operations, including staff leadership, site operations, and program delivery. This role is responsible for building a cohesive, high-performing staff team and for achieving and exceeding program enrollment, retention, and growth goals. The Senior Director of Operations focuses on program outcomes, continuous improvement, and increased participant satisfaction, while also supporting engagement with the Camp Minikani alumni community, community partners, and volunteers.
Qualifications
1. Bachelor's degree, or equivalent education/experience
2. 5+ years of senior leadership experience in camp, youth development, or nonprofit operations.
3.Must work well independently and as part of a team.
4. The proven ability to establish, maintain, and strengthen positive relationships with staff, volunteers, participants, and community partners.
5. Strong background in risk management and ACA accreditation standards.
6. Exceptional communication, relationship-building, and problem-solving skills.
7. A passion for camp life and a commitment to the YMCA mission.
SKILLS and ABILITIES
1. Proven ability to display initiative, good judgment and ability to make decisions independently
2. Demonstrate written and verbal communication skills; public speaking, capacity to prepare reports, conduct training programs, create policies and guideline, proven financial development experience and skills
3. Competent computer skills; Windows environment
4. Demonstrated ability to lead people and obtain results through others
SUPERVISION RESPONSIBILITIES
Directly supervises employees and volunteers in accordance with the organization's policies, mission and applicable laws. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Essential Functions
1. Develop and promote a staff culture grounded in relationship building, active listening, accountability and service above self.
2. Collaborate with camp leadership and staff to ensure consistent excellence in service and outstanding care of campers, guests, groups and their families.
3. Work in close partnership with the Executive Director to communicate progress toward strategic goals and identify operational needs and resources.
4. Develop, meet and exceed camp enrollment, retention, and participation goals across all areas.
5. Lead and support year round staff by providing clear direction, coaching, performance evaluation, and professional development.
6. Provide staff direction and feedback related to program quality, delivery and outcomes, informed by participant satisfaction surveys, retention data, and program assessments
7. Foster a culture of identifying new opportunities to enhance programs, services, and operational effectiveness.
8. Maintain expertise in camp registration software including program set up, reporting, financial reporting and system quality control..
9. Lead Board program committee to ensure a strong focus on program quality innovation and outcomes.
10. Collaborate with staff to develo, implement, and monitor safety standards and emergency procedures in accordance with ACA standards, state licensing guidelines and YMCA safety expectations.
11. Role Model strong fiscal stewardship through budget development, forecasting, monitoring, and approval of financial and HR documentation. and forecasting; sign off on financial and HR paperwork.
12. Ensure strict adherence to, and annual review, of all policies and procedures related to safety, conduct, and regulatory compliance, and maintain required CPR, First Aid, First Responder training.
13. Uphold the YMCA of Metropolitan Milwaukee's Child Abuse/Neglect Prevention efforts as a mandatory reporter.
14. Responsible for other duties and projects as necessary to achieve goals and priorities of the Association.