ZipRecruiter

Log In

1

Senior Customer Success Engineer Jobs in Decatur, GA

Canary Hiring Technologies

Customer Success Manager

Atlanta, GA · On-site

$70K - $95K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Partner with Sales, Product, and Engineering teams on customer feedback. Create and track success metrics (NPS, retention, adoption rates, ROI). Identify upsell and expansion opportunities within ...

Itential Careers

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success ... Product, and Engineering to champion customer needs and drive a customer-centric culture at ...

QAD

Customer Success Manager

Atlanta, GA · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...

Wise

Customer Success Manager

Atlanta, GA · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...

Genlogs

Customer Success Manager

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager GenLogs is a hardware, software, and data company building the next ... Work closely with Support, Product, Engineering, and Data teams to resolve customer challenges and ...

Evident.io

Customer Success Manager

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager The world's largest organizations rely on Evident to help them protect ... Partner with Sales, Support, Product, and Engineering to advocate for customers * Provide ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Partner with Sales, Support, Product, and Engineering to advocate for customers * Provide ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Partner with Sales, Support, Product, and Engineering to advocate for customers * Provide ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Partner with Sales, Support, Product, and Engineering to advocate for customers * Provide ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Partner with Sales, Support, Product, and Engineering to advocate for customers * Provide ...

TRACTIAN

Customer Success Manager

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager The Customer team is the cornerstone of renewals and expansion at Tractian ... Bachelor's degree in Engineering or a related field. * Ability to deliver under tight schedules and ...

previous page

Showing results 41-60

All JobsCustomer Success Engineer JobsSenior Customer Success Engineer JobsSenior Customer Success Engineer Jobs in Decatur, GA

Senior Customer Success Engineer information

See Decatur, GA salary details

$58.1K

$123.6K

$179.2K

How much do senior customer success engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for senior customer success engineer in Decatur, GA is $123,562.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,000.00 and $140,100.00 per year, depending on experience, location, and employer.

What is a senior customer success engineer?

A Senior Customer Success Engineer is a professional who works closely with customers to ensure they achieve maximum value from a company's technical products or services. They act as a bridge between the customer and the engineering or product teams, helping to resolve technical issues, provide product guidance, and advocate for customer needs. In addition to troubleshooting, they often lead onboarding and training sessions, offer strategic advice, and help optimize the customer experience. Their goal is to drive customer satisfaction, retention, and long-term success.

What does a senior customer success engineer do?

A senior customer success engineer is responsible for ensuring customer satisfaction by providing technical support, onboarding, and training on a company's products or services. They troubleshoot complex issues, collaborate with sales and product teams, and often use tools like CRM and support platforms to manage customer relationships and improve retention.

How does a senior customer success engineer typically collaborate with cross-functional teams to resolve complex client issues?

Senior Customer Success Engineers often work closely with product, engineering, and sales teams to address and resolve multifaceted client challenges. They serve as the primary technical contact for customers, gathering detailed feedback and troubleshooting issues that may require input from multiple departments. By facilitating communication between the client and internal teams, they ensure that solutions are both technically sound and aligned with customer goals. This collaborative approach not only helps in resolving immediate concerns but also contributes to product improvement and customer satisfaction.

What are the key skills and qualifications needed to thrive as a senior customer success engineer?

To thrive as a Senior Customer Success Engineer, you need strong technical expertise in relevant software or platforms, a background in engineering or computer science, and experience in customer-facing roles. Familiarity with CRM systems, ticketing platforms, APIs, and industry certifications such as Salesforce or AWS can be highly beneficial. Exceptional problem-solving, communication, and relationship-building skills help you proactively address client needs and foster long-term partnerships. These skills and qualities are crucial for ensuring client satisfaction, driving product adoption, and delivering measurable value to both customers and the business.

What is the difference between Senior Customer Success Engineer vs Customer Success Manager?

AspectSenior Customer Success EngineerCustomer Success Manager
Primary FocusTechnical support, product onboarding, and issue resolutionCustomer relationship management, retention, and upselling
Required SkillsTechnical expertise, product knowledge, troubleshootingCommunication, relationship building, account management
Work EnvironmentTechnical teams, product development, supportSales, account management, customer success teams
Common CertificationsTechnical certifications (e.g., cloud, software)Customer success or account management certifications

While both roles aim to ensure customer satisfaction, the Senior Customer Success Engineer primarily handles technical support and product issues, whereas the Customer Success Manager focuses on building relationships and driving customer retention. Understanding these differences helps organizations assign the right responsibilities and candidates for each role.

What are popular job titles related to Senior Customer Success Engineer jobs in Decatur, GA?

For Senior Customer Success Engineer jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Senior Customer Success Engineer jobs in Decatur, GA look for?

The top searched job categories for Senior Customer Success Engineer jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Senior Customer Success Engineer jobs?

Cities near Decatur, GA with the most Senior Customer Success Engineer job openings:

Senior Customer Success Engineer jobs near you

Strategic Customer Success Manager, Enterprise (Financial Services)

Smarsh

Atlanta, GA • On-site

$160K - $175K/yr

Full-time

Posted yesterday

New

Job description

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary
 
Smarsh is seeking a Strategic Senior Customer Success Manager to join our Enterprise Customer Success organization. As part of the organization, you will be delivering customer outcomes to our top enterprise accounts and working with Fortune 500 caliber clients across the world. This includes end-to-end customer life cycle managing customer adoption and growth, health, governance, and retention in partnership with your Account Executives. You are customer’s consultant and trusted partner who can navigate complex business objectives and develop them into Smarsh champions. 
How will you contribute?
  • Create value for the customer by knowing, tracking, and managing customer’s business objectives tied to Smarsh solutions.
  • Know your accounts and their organization structure. Establish, maintain and grow senior executive relationships for your accounts.
  • Partner with Account Executive to develop long-term strategic account plan and lead substantial portions of the strategic account plan.
  • Drive and track customer adoption of Smarsh products and services.
  • Proactively identify strategic growth opportunities while providing value with what the customer has today. 
  • Measure and report on customer health.
  • Identify appropriate steps or resources and lead effort to improve customer health.
  • Proactively identify At Risk Clients and define escalation and remediation plans. This includes any cross-departmental collaboration as needed.
  • Establish and oversee a comprehensive customer governance structure with clear processes, cadence, and communication channels including Executive Business Reviews.
  • Take ownership for resolving customer issues; Partner with other internal teams to ensure escalated issues are being resolved in a timely manner.
  • Lead weekly or monthly meetings for assigned accounts, including 1-on-1s with key customer contacts.
  • Negotiate complex renewal terms.
  • Adhere to defined CSM processes, metrics, and tools.
  • Track activities in CRM tools and accurately log outcomes of customer discussions.
  • Consistently meet or exceed target customer activity metrics and SLO’s.
  • Identify best practices and coach throughout Customer success team.
  • Work as part of a collaborative team and provide feedback for improvement to internal stakeholders.
  • Other duties as assigned.
What will you bring?
  • 10+ years’ experience in a customer-facing role in B2B and/or SaaS environments.
  • BA/BS degree in business/technology or comparable experience and 5+ years’ experience in Customer Success.
  • Understanding of and familiarity with Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs is a big advantage.
  • Executive level communication and presentation skills.
  • Intellectual curiosity and technical acumen.
  • Skilled at matrix management and using leadership skills to achieve goals.
  • Demonstrated mastery of organizational skills. 
  • Confident in juggling multiple tasks.
  • Ability to quickly understand questions and problem solving.
  • Proven results in driving customer health and satisfaction resulting in loyalty and advocacy.
  • Experience working in tools like Salesforce, Gainsight and Jira.
 
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.
 
Any applicable bonus programs will be discussed during the recruiting process.
 
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.
About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.