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Senior Customer Success Engineer Jobs in Decatur, GA

Itential Careers

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success ... Product, and Engineering to champion customer needs and drive a customer-centric culture at ...

Microsoft

Senior Customer Experience Engineer

Atlanta, GA · On-site

$100K - $138K/yr

In your first year, success looks like customers who escalate less because their environments are healthier, and at least one change you drove that enchanced how the whole team works. This role ...

Finastra

Customer Success Manager

Atlanta, GA · On-site

The Customer Success Manager, Retail Lending, is responsible for ensuring customers achieve ongoing ... Work closely with Product, Engineering, Support, Professional Services, and Risk/Compliance teams ...

Trimble, Inc.

Customer Success Manager

Alpharetta, GA · On-site

$65K - $89K/yr

Customer Success Manager Are you ready to drive meaningful customer transformation across Trimble ... Engineer) is a plus. • Broad understanding of the construction ecosystem, including general ...

Trimble

Customer Success Manager

Alpharetta, GA

$65K - $89K/yr

Customer Success Manager Are you ready to drive meaningful customer transformation across Trimble ... Engineer) is a plus. Broad understanding of the construction ecosystem, including general ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

$85 - $135/hr

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Partner with Sales, Support, Product, and Engineering to advocate for customers * Provide ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Partner with Sales, Support, Product, and Engineering to advocate for customers * Provide ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Partner with Sales, Support, Product, and Engineering to advocate for customers * Provide ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Partner with Sales, Support, Product, and Engineering to advocate for customers * Provide ...

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All JobsCustomer Success Engineer JobsSenior Customer Success Engineer JobsSenior Customer Success Engineer Jobs in Decatur, GA

Senior Customer Success Engineer information

See Decatur, GA salary details

$58.1K

$123.6K

$179.2K

How much do senior customer success engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for senior customer success engineer in Decatur, GA is $123,562.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,000.00 and $140,100.00 per year, depending on experience, location, and employer.

What is a senior customer success engineer?

A Senior Customer Success Engineer is a professional who works closely with customers to ensure they achieve maximum value from a company's technical products or services. They act as a bridge between the customer and the engineering or product teams, helping to resolve technical issues, provide product guidance, and advocate for customer needs. In addition to troubleshooting, they often lead onboarding and training sessions, offer strategic advice, and help optimize the customer experience. Their goal is to drive customer satisfaction, retention, and long-term success.

What are the key skills and qualifications needed to thrive as a senior customer success engineer?

To thrive as a Senior Customer Success Engineer, you need strong technical expertise in relevant software or platforms, a background in engineering or computer science, and experience in customer-facing roles. Familiarity with CRM systems, ticketing platforms, APIs, and industry certifications such as Salesforce or AWS can be highly beneficial. Exceptional problem-solving, communication, and relationship-building skills help you proactively address client needs and foster long-term partnerships. These skills and qualities are crucial for ensuring client satisfaction, driving product adoption, and delivering measurable value to both customers and the business.

How does a senior customer success engineer typically collaborate with cross-functional teams to resolve complex client issues?

Senior Customer Success Engineers often work closely with product, engineering, and sales teams to address and resolve multifaceted client challenges. They serve as the primary technical contact for customers, gathering detailed feedback and troubleshooting issues that may require input from multiple departments. By facilitating communication between the client and internal teams, they ensure that solutions are both technically sound and aligned with customer goals. This collaborative approach not only helps in resolving immediate concerns but also contributes to product improvement and customer satisfaction.

What is the difference between Senior Customer Success Engineer vs Customer Success Manager?

AspectSenior Customer Success EngineerCustomer Success Manager
Primary FocusTechnical support, product onboarding, and issue resolutionCustomer relationship management, retention, and upselling
Required SkillsTechnical expertise, product knowledge, troubleshootingCommunication, relationship building, account management
Work EnvironmentTechnical teams, product development, supportSales, account management, customer success teams
Common CertificationsTechnical certifications (e.g., cloud, software)Customer success or account management certifications

While both roles aim to ensure customer satisfaction, the Senior Customer Success Engineer primarily handles technical support and product issues, whereas the Customer Success Manager focuses on building relationships and driving customer retention. Understanding these differences helps organizations assign the right responsibilities and candidates for each role.

What are popular job titles related to Senior Customer Success Engineer jobs in Decatur, GA?

For Senior Customer Success Engineer jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Senior Customer Success Engineer jobs in Decatur, GA look for?

The top searched job categories for Senior Customer Success Engineer jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Senior Customer Success Engineer jobs?

Cities near Decatur, GA with the most Senior Customer Success Engineer job openings:

Senior Customer Success Engineer jobs near you

Strategic Senior Customer Success Manager, Enterprise (Financial Services)

Smarsh

Atlanta, GA

$160K - $180K/yr

Full-time

Posted 23 days ago

Job description

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

Smarsh is looking for a Strategic Senior Customer Success Manager to serve as the executive-level owner of some of our most critical enterprise relationships. 

You'll operate as a trusted advisor and business partner to senior stakeholders both within Smarsh and at the customer, translating complex regulatory, operational, and technology objectives into a clear roadmap for maximizing value. The full customer lifecycle is yours to own, including adoption, health, governance, renewal, and expansion. In the role, you will be the connective tissue between the customer's evolving priorities and Smarsh's product and executive teams. 

How will you contribute?

Own the relationship

  • Know your accounts inside and out: their business objectives, organizational structure, and how Smarsh solutions tie to what matters to them
  • Establish, maintain, and grow senior executive relationships across your accounts
  • Partner with the Account Executive to build and lead the long-term strategic account plan

Drive outcomes

  • Drive and track customer adoption of Smarsh products and services
  • Proactively identify growth opportunities while continuing to prove value from what the customer already has
  • Measure and report on customer health, and lead the effort to improve it where needed, including mobilizing internal resources
  • Identify risk early and own the escalation and remediation plans, coordinating across departments as needed
  • Take ownership of customer issues from start to finish, partnering with internal teams to ensure timely resolution

Run the operating rhythm

  • Establish and oversee a comprehensive governance structure with clear processes, cadence, and communication channels, including Executive Business Reviews
  • Lead recurring meetings for your accounts, from EBRs to 1:1s with key contacts
  • Negotiate complex renewal terms
  • Track activity and outcomes accurately in CRM tools, and consistently meet or exceed customer activity metrics and SLAs

Raise the bar

  • Identify best practices and coach across the Customer Success team
  • Contribute as a collaborative teammate, offering feedback that improves how the broader organization operates
What will you bring?
  • 15+ years in a customer-facing role managing large-scale relationships with major financial services firms, either in a vendor Customer Success or Account Management role, or in a senior internal relationship management function
  • BA/BS in business, technology, or a related field, or comparable experience
  • Direct experience working in or with large financial services institutions
  • Executive level communication and presentation skills, with the confidence to operate in the C-suite
  • Intellectual curiosity paired with real technical acumen
  • Skilled at matrix management and able to drive outcomes through influence, not just authority
  • Exceptional organizational skills and the ability to juggle multiple high-stakes priorities without losing precision
  • Sharp problem-solving instincts and the ability to get to the heart of a question quickly
  • A track record of turning customer health into loyalty and advocacy
$160,000 - $180,000 a year
 
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
 
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.
About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
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