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Senior Customer Success Engineer Jobs in Decatur, GA

GBG

Customer Success Manager

Atlanta, GA · On-site

Our Customer Success team sits at the heart of that mission, acting as the connective tissue ... Strong ability to manage senior-level and executive customer relationships * Track record of ...

EyeQ Monitoring

Customer Success Manager

Atlanta, GA · On-site

REPORTS TO: SVP, Customer Success EyeQ Monitoring is a rapidly growing, technology-enabled security and business intelligence company transforming how businesses protect their people, property, and ...

Maxio

Customer Success Manager

Peachtree Corners, GA · On-site

... Engineering. What You'll Own Customer Coordination and Resolution * Serve as the primary ... Success, Account Management, or similar in B2B SaaS * Proven ability to manage complex, cross ...

Maxio LLC

Customer Success Manager

GA · On-site

... Engineering. What You'll Own Customer Coordination and Resolution * Serve as the primary ... Success, Account Management, or similar in B2B SaaS * Proven ability to manage complex, cross ...

EyeQ Monitoring

Customer Success Manager

Atlanta, GA · Remote

Description REPORTS TO: SVP, Customer Success EyeQ Monitoring is a rapidly growing, technology-enabled security and business intelligence company transforming how businesses protect their people ...

EyeQ Monitoring

Customer Success Manager

Atlanta, GA · On-site

REPORTS TO: SVP, Customer Success EyeQ Monitoring is a rapidly growing, technology-enabled security and business intelligence company transforming how businesses protect their people, property, and ...

Autodesk

Senior Customer Support Associate

Atlanta, GA

$16.75 - $23/hr

... Success, Engineering, Customer Experience,Finance).Represent theDigitalSupportteam in cross ... Travel is sometimes requested in the role of a Senior Customer Support Associate at Autodesk.

Safety Plus, Inc.

Customer Success Manager

Atlanta, GA · On-site

$60K - $70K/yr

As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of ... Provide updates to senior leadership on client portfolio status and identify any issues or concerns ...

Autodesk

Senior Customer Support Associate

Atlanta, GA

$16.75 - $23/hr

... Success, Engineering, Customer Experience,Finance).Represent theDigitalSupportteam in cross ... Travel is sometimes requested in the role of a Senior Customer Support Associate at Autodesk.

Autodesk, Inc.

Senior Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

... Success, Engineering, Customer Experience, Finance). Represent the Digital Support team in cross ... Travel is sometimes requested in the role of a Senior Customer Support Associate at Autodesk.

Autodesk

Senior Customer Support Associate

Atlanta, GA

$16.75 - $23/hr

... Success, Engineering, Customer Experience, Finance). Represent the Digital Support team in cross ... Travel is sometimes requested in the role of a Senior Customer Support Associate at Autodesk.

Autodesk, Inc.

Senior Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

... Success, Engineering, Customer Experience, Finance). Represent the Digital Support team in cross ... Travel is sometimes requested in the role of a Senior Customer Support Associate at Autodesk.

Intuit

Senior Manager, Partner Customer Success

Atlanta, GA · On-site

$142K - $192.50K/yr

At Intuit, the Senior Manager, Partner Customer Success is the architect behind the individuals who ... Engineering teams to ensure the platform scales with our partners. * Cross-Functional Growth ...

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Senior Customer Success Engineer information

See Decatur, GA salary details

$58.1K

$123.6K

$179.2K

How much do senior customer success engineer jobs pay per year?

As of May 29, 2026, the average yearly pay for senior customer success engineer in Decatur, GA is $123,562.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,000.00 and $140,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Customer Success Engineer, and why are they important?

To thrive as a Senior Customer Success Engineer, you need strong technical expertise in relevant software or platforms, a background in engineering or computer science, and experience in customer-facing roles. Familiarity with CRM systems, ticketing platforms, APIs, and industry certifications such as Salesforce or AWS can be highly beneficial. Exceptional problem-solving, communication, and relationship-building skills help you proactively address client needs and foster long-term partnerships. These skills and qualities are crucial for ensuring client satisfaction, driving product adoption, and delivering measurable value to both customers and the business.

How does a Senior Customer Success Engineer typically collaborate with cross-functional teams to resolve complex client issues?

Senior Customer Success Engineers often work closely with product, engineering, and sales teams to address and resolve multifaceted client challenges. They serve as the primary technical contact for customers, gathering detailed feedback and troubleshooting issues that may require input from multiple departments. By facilitating communication between the client and internal teams, they ensure that solutions are both technically sound and aligned with customer goals. This collaborative approach not only helps in resolving immediate concerns but also contributes to product improvement and customer satisfaction.

What is a Senior Customer Success Engineer?

A Senior Customer Success Engineer is a professional who works closely with customers to ensure they achieve maximum value from a company's technical products or services. They act as a bridge between the customer and the engineering or product teams, helping to resolve technical issues, provide product guidance, and advocate for customer needs. In addition to troubleshooting, they often lead onboarding and training sessions, offer strategic advice, and help optimize the customer experience. Their goal is to drive customer satisfaction, retention, and long-term success.

What is the difference between Senior Customer Success Engineer vs Customer Success Manager?

AspectSenior Customer Success EngineerCustomer Success Manager
Primary FocusTechnical support, product onboarding, and issue resolutionCustomer relationship management, retention, and upselling
Required SkillsTechnical expertise, product knowledge, troubleshootingCommunication, relationship building, account management
Work EnvironmentTechnical teams, product development, supportSales, account management, customer success teams
Common CertificationsTechnical certifications (e.g., cloud, software)Customer success or account management certifications

While both roles aim to ensure customer satisfaction, the Senior Customer Success Engineer primarily handles technical support and product issues, whereas the Customer Success Manager focuses on building relationships and driving customer retention. Understanding these differences helps organizations assign the right responsibilities and candidates for each role.

What are popular job titles related to Senior Customer Success Engineer jobs in Decatur, GA? For Senior Customer Success Engineer jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Senior Customer Success Engineer jobs in Decatur, GA look for? The top searched job categories for Senior Customer Success Engineer jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Senior Customer Success Engineer jobs? Cities near Decatur, GA with the most Senior Customer Success Engineer job openings:
Senior Customer Success Engineer jobs near you
Identity Security - Sr. Customer Success Manager - SouthEast

Identity Security - Sr. Customer Success Manager - SouthEast

Saviynt

Atlanta, GA • On-site

$150K - $180K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

The Customer Success Manager (CSM) will manage customer loyalty and adoption of Saviynt's innovative products and services using our customers' business objectives and priorities as the foundation of the work they perform. The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the CSM will perform routine health checks and coordinate any required remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt's business -- all tied to a customer who is eager to recommend Saviynt to others.
WHAT YOU WILL BE DOING
  • Serve as the primary point of contact for customers after implementation.
  • Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value.
  • Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.
  • Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities.
  • Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion.
  • Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies.
  • Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption.
  • Plan education for customers on new features and releases.
  • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
WHAT YOU BRING
  • Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable.
  • Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.
  • History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions.
  • Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries.
  • Tenacious desire to see customers succeed and thrive.
  • Previous experience within a customer success role within a SaaS organization.
  • Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes.
  • Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective.
  • Experience in process improvement, decision-making, planning, analysis, and service excellence.
  • Available to customer sites, as needed (up to 50%)
Benefits
  • Medical, Dental, Vision, Life Insurance
  • 401K
  • Unlimited PTO
  • Sick Time
  • Holiday Parties
  • Daily Catered Lunches
  • Employee Recognition Programs
  • Team Socials
$150,000 - $180,000 a year
 
 
You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

If required for this role, you will:
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):

> Data Classification, Retention & Handling Policy
> Incident Response Policy/Procedures
> Business Continuity/Disaster Recovery Policy/Procedures
> Mobile Device Policy
> Account Management Policy
> Access Control Policy
> Personnel Security Policy
> Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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