Senior Customer Success Engineer Jobs in Decatur, GA

Forge Strategic Partnerships as our next Senior Customer Success Manager!

Are you a proactive relationship-builder who thrives on turning complex software solutions into measurable business value? Trimble is seeking a Senior Customer Success Manager to lead a strategic portfolio of enterprise and mid-market clients, acting as their trusted advisor and platform architect. In this high-impact role, you will bridge the gap between our cutting-edge technology and our customers' long-term visions, ensuring every client achieves best-in-class adoption, maximum ROI, and sustainable growth.

About Us:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

What Makes This Role Great:

As a Senior CSM, you are the primary steward of our most significant client relationships, holding full accountability for the health and expansion of an enterprise book of business. You will have the unique opportunity to lead Quarterly Business Reviews (QBRs) for industry giants, translating the "voice of the customer" into tangible product innovations while orchestrating complex resolutions across global Trimble teams to ensure 100% client advocacy.

Key Exciting Responsibilities

Establish yourself as a strategic advisor for high-value clients, defining critical KPIs and executing success plans to realize their overall business vision.

Drive platform adoption leadership by serving as a Subject Matter Expert, analyzing metrics to accelerate advanced product usage and regular upgrades.

Champion account stewardship by proactively identifying and mitigating risks to ensure high revenue retention and successful renewals.

Represent the voice of the customer internally, collaborating with Product and Marketing teams to transform client needs into new service opportunities.

Promote thought leadership by participating in high-profile networking events, industry conferences, and regional roadshows.

Essential Skills & Experience

Minimum of 4 years in a mission-critical, client-facing SaaS role (Customer Success or Account Management).

Proven experience managing complex, multi-divisional enterprise organizations and collaborating across cross-functional teams.

Superior consulting and presentation skills with the ability to solve complicated problems under a high sense of urgency.

Ability to establish immediate credibility with stakeholders to motivate others and instill accountability for results.

Bonus Points For:

Solid knowledge of client segments within the Construction and Maintenance Asset Lifecycle.

Hands-on experience with Gainsight, Salesforce CRM, or Esri GIS platforms.

Educational background in Civil Engineering, GIS, Construction Management, or Transportation Engineering.

Logistics:

Location: Westminster, CO; Lake Oswego, OR; or Alpharetta, GA (In Office)

Travel Requirement: 20-40%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Senior Customer Success Manager, Enterprise CSM, SaaS Retention, Client Relationship Manager, Strategic Advisor, Gainsight, AECO, Construction Technology, Account Stewardship, QBR, Customer Advocacy, Revenue Expansion

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.