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Senior Customer Success Engineer Jobs in Decatur, GA

Infor

Senior Director, Customer Success

Atlanta, GA · On-site

Senior Director, Customer Success Department: SaaS Employment Type: Full Time Location: Atlanta Description The Senior Director of Customer Success is responsible for leading a team of 8+ Customer ...

Finastra

Customer Success Director

Atlanta, GA

The CSD acts as a senior point of escalation for customers and internal teams, while also owning ... Partner with Product, Engineering, Support, and Services to resolve issues and improve outcomes

Genesys

Sr, Manager Customer Success

Rex, GA · On-site

Shape how Genesys customers achieve measurable business outcomes by leading a high performing Customer Success team responsible for adoption, retention, and long term growth across enterprise ...

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All JobsCustomer Success Engineer JobsSenior Customer Success Engineer JobsSenior Customer Success Engineer Jobs in Decatur, GA

Senior Customer Success Engineer information

See Decatur, GA salary details

$58.1K

$123.6K

$179.2K

How much do senior customer success engineer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for senior customer success engineer in Decatur, GA is $123,562.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,000.00 and $140,100.00 per year, depending on experience, location, and employer.

What is a senior customer success engineer?

A Senior Customer Success Engineer is a professional who works closely with customers to ensure they achieve maximum value from a company's technical products or services. They act as a bridge between the customer and the engineering or product teams, helping to resolve technical issues, provide product guidance, and advocate for customer needs. In addition to troubleshooting, they often lead onboarding and training sessions, offer strategic advice, and help optimize the customer experience. Their goal is to drive customer satisfaction, retention, and long-term success.

What does a senior customer success engineer do?

A senior customer success engineer is responsible for ensuring customer satisfaction by providing technical support, onboarding, and training on a company's products or services. They troubleshoot complex issues, collaborate with sales and product teams, and often use tools like CRM and support platforms to manage customer relationships and improve retention.

How does a senior customer success engineer typically collaborate with cross-functional teams to resolve complex client issues?

Senior Customer Success Engineers often work closely with product, engineering, and sales teams to address and resolve multifaceted client challenges. They serve as the primary technical contact for customers, gathering detailed feedback and troubleshooting issues that may require input from multiple departments. By facilitating communication between the client and internal teams, they ensure that solutions are both technically sound and aligned with customer goals. This collaborative approach not only helps in resolving immediate concerns but also contributes to product improvement and customer satisfaction.

What are the key skills and qualifications needed to thrive as a senior customer success engineer?

To thrive as a Senior Customer Success Engineer, you need strong technical expertise in relevant software or platforms, a background in engineering or computer science, and experience in customer-facing roles. Familiarity with CRM systems, ticketing platforms, APIs, and industry certifications such as Salesforce or AWS can be highly beneficial. Exceptional problem-solving, communication, and relationship-building skills help you proactively address client needs and foster long-term partnerships. These skills and qualities are crucial for ensuring client satisfaction, driving product adoption, and delivering measurable value to both customers and the business.

What is the difference between Senior Customer Success Engineer vs Customer Success Manager?

AspectSenior Customer Success EngineerCustomer Success Manager
Primary FocusTechnical support, product onboarding, and issue resolutionCustomer relationship management, retention, and upselling
Required SkillsTechnical expertise, product knowledge, troubleshootingCommunication, relationship building, account management
Work EnvironmentTechnical teams, product development, supportSales, account management, customer success teams
Common CertificationsTechnical certifications (e.g., cloud, software)Customer success or account management certifications

While both roles aim to ensure customer satisfaction, the Senior Customer Success Engineer primarily handles technical support and product issues, whereas the Customer Success Manager focuses on building relationships and driving customer retention. Understanding these differences helps organizations assign the right responsibilities and candidates for each role.

What are popular job titles related to Senior Customer Success Engineer jobs in Decatur, GA?

For Senior Customer Success Engineer jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Senior Customer Success Engineer jobs in Decatur, GA look for?

The top searched job categories for Senior Customer Success Engineer jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Senior Customer Success Engineer jobs?

Cities near Decatur, GA with the most Senior Customer Success Engineer job openings:

Senior Customer Success Engineer jobs near you

Senior Customer Success Manager, RDS Insurance

Swiss Re

Alpharetta, GA

$152K - $228K/yr

Full-time

Medical, Life

Posted 23 days ago

Job description

Are you passionate about bridging the gap between cutting-edge risk analytics and real-world client success?  Join our dynamic Risk Data Solutions team where you'll lead insurance and reinsurance clients to unlock the full potential of our property and natural catastrophe solutions.  This role offers a unique opportunity to blend commercial acumen with technical expertise while making a tangible impact on how clients navigate complex risk landscapes.

 

About the role

As a Senior Customer Success Manager, you will own the client journey - from initial sales through implementation, design, adoption, and long-term growth.  You will be the orchestrator of client value, working at the intersection of analytics, underwriting expertise, and business strategy.

Key Responsibilities:

  • Drive strategic sales across the North American market, leveraging Swiss Re's comprehensive portfolio of risk data products and services
  • Lead end-to-end customer success initiatives, with particular focus on property and NatCat related use cases, ensuring strong adoption, retention, and expansion
  • Foster collaboration with Reinsurance Underwriting and Key Account management colleagues to align our solutions with client priorities and strategic objectives
  • Deliver structured onboarding and training programs, translating complex NatCat and property analytics into practical client workflows and decision frameworks
  • Spearhead renewals and expansion in partnership with Sales and Reinsurance account teams, contributing directly to Net Revenue Retention and long-term profitability
  • Develop comprehensive Success Plans and lead Executive/Quarterly Business Reviews, connecting solution usage to measurable business outcomes.
  • Advocate for client needs within RDS, channeling customer insights into product development, delivery improvements, and roadmap prioritization.
  • Implement data-driven approaches to customer health monitoring, leverage usage metrics, engagement indicators, and risk signals to proactively manage relationships

 

About Swiss Re Risk Data Solutions

RDS Insurance is a central pillar of our strategy, critical to the development of our core activities as well as developing new revenue streams for Swiss Re. We offer a comprehensive suite of services; from risk consulting and software solutions to data analytics and SaaS platforms, we help clients stay competitive in an evolving industry. Through our global expertise and specialist tools, clients gain agility and resilience in an ever-changing marketplace.

About You 

You thrive at the intersection of client relationships, technical solutions, and business outcomes.  Your approach combines commercial instinct with analytical thinking, allowing you to translate complex risk concepts into tangible value for clients.

We are looking for candidates who meet these requirements:

  • Proven experience in Customer Success, Client Delivery, Consulting or Solutions Sales in data-driven or insurance-related environments
  • Strong exposure to property and/or natural catastrophe risk, underwriting, analytics, or related client use cases
  • Demonstrated ability to work effectively with Underwriting and Key Account Management teams in a reinsurance context
  • Experience managing senior client stakeholders and leading outcome-focused discussions 
  • Experience with catastrophe modelling tools or risk analytics platforms
  • Background in property underwriting, portfolio management, or related disciplines
  • Experience in solution-oriented sales or consultative client engagement models
  • Ability to navigate matrix organizations and influence without direct authority

Our company uses a hybrid work model requiring at least three days in the office each week, with the option to work onsite full-time if preferred.  This position is not eligible for full-time telework and is not able to offer visa sponsorship.

The estimated base salary range for this position in Alpharetta & Chicago is $140,000 to $210,000 and in Armonk & New York, NY is $152,000 to $228,000.  The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget.  At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.

About Swiss Re

Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.
During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
 

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

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Reference Code: 138826 

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