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Senior Customer Success Engineer Jobs in Decatur, GA

Sinch

SVP, Customer Success

Atlanta, GA · On-site

DESCRIPTION The Senior Vice President (SVP), Customer Success is responsible for leading and scaling a ~100-person Customer Success organization across Sinch's full portfolio of messaging, voice ...

Sinch

SVP, Customer Success

Atlanta, GA

DESCRIPTION The Senior Vice President (SVP), Customer Success is responsible for leading and scaling a ~100-person Customer Success organization across Sinch's full portfolio of messaging, voice ...

Sinch

SVP, Customer Success

Atlanta, GA · On-site

DESCRIPTION The Senior Vice President (SVP), Customer Success is responsible for leading and scaling a ~100-person Customer Success organization across Sinch's full portfolio of messaging, voice ...

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Senior Customer Success Engineer information

See Decatur, GA salary details

$58.1K

$123.6K

$179.2K

How much do senior customer success engineer jobs pay per year?

As of May 29, 2026, the average yearly pay for senior customer success engineer in Decatur, GA is $123,562.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,000.00 and $140,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Customer Success Engineer, and why are they important?

To thrive as a Senior Customer Success Engineer, you need strong technical expertise in relevant software or platforms, a background in engineering or computer science, and experience in customer-facing roles. Familiarity with CRM systems, ticketing platforms, APIs, and industry certifications such as Salesforce or AWS can be highly beneficial. Exceptional problem-solving, communication, and relationship-building skills help you proactively address client needs and foster long-term partnerships. These skills and qualities are crucial for ensuring client satisfaction, driving product adoption, and delivering measurable value to both customers and the business.

How does a Senior Customer Success Engineer typically collaborate with cross-functional teams to resolve complex client issues?

Senior Customer Success Engineers often work closely with product, engineering, and sales teams to address and resolve multifaceted client challenges. They serve as the primary technical contact for customers, gathering detailed feedback and troubleshooting issues that may require input from multiple departments. By facilitating communication between the client and internal teams, they ensure that solutions are both technically sound and aligned with customer goals. This collaborative approach not only helps in resolving immediate concerns but also contributes to product improvement and customer satisfaction.

What is a Senior Customer Success Engineer?

A Senior Customer Success Engineer is a professional who works closely with customers to ensure they achieve maximum value from a company's technical products or services. They act as a bridge between the customer and the engineering or product teams, helping to resolve technical issues, provide product guidance, and advocate for customer needs. In addition to troubleshooting, they often lead onboarding and training sessions, offer strategic advice, and help optimize the customer experience. Their goal is to drive customer satisfaction, retention, and long-term success.

What is the difference between Senior Customer Success Engineer vs Customer Success Manager?

AspectSenior Customer Success EngineerCustomer Success Manager
Primary FocusTechnical support, product onboarding, and issue resolutionCustomer relationship management, retention, and upselling
Required SkillsTechnical expertise, product knowledge, troubleshootingCommunication, relationship building, account management
Work EnvironmentTechnical teams, product development, supportSales, account management, customer success teams
Common CertificationsTechnical certifications (e.g., cloud, software)Customer success or account management certifications

While both roles aim to ensure customer satisfaction, the Senior Customer Success Engineer primarily handles technical support and product issues, whereas the Customer Success Manager focuses on building relationships and driving customer retention. Understanding these differences helps organizations assign the right responsibilities and candidates for each role.

What are popular job titles related to Senior Customer Success Engineer jobs in Decatur, GA? For Senior Customer Success Engineer jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Senior Customer Success Engineer jobs in Decatur, GA look for? The top searched job categories for Senior Customer Success Engineer jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Senior Customer Success Engineer jobs? Cities near Decatur, GA with the most Senior Customer Success Engineer job openings:
Senior Customer Success Engineer jobs near you
Sr. Customer Success Partner, Gig Strategy & Operations (US Remote)

Sr. Customer Success Partner, Gig Strategy & Operations (US Remote)

First Advantage

Atlanta, GA • On-site, Remote

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

First Advantage rating

8.8

Company rating: 8.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

26th of 424 rated business services

Job description

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What You'll Do:
We are hiring a senior customer-facing strategist and operator to serve as a trusted advisor for our largest and most complex gig economy customers. Our Sr. Customer Success Partner, Gig Strategy & Operations owns customer relationships and provides subject matter expertise across risk, trust, safety, and compliance.
The individual in this role does not own customer programs directly. Instead, they partner closely with customers to influence safer program design, translate customer needs into product and technical inputs, and guide customers toward best-in-class risk outcomes using First Advantage solutions.
While the role is 100% remote, individual must be located in the United States.
Responsibilities:
  • Own senior-level customer relationships and serve as a trusted advisor on user trust, safety, risk, and compliance strategy for gig economy platforms.
  • Act as the primary liaison between customers and internal teams, ensuring customer needs and concerns are clearly understood and addressed through partnership.
  • Provide subject matter expertise and thought leadership to help customers design, evaluate, and improve their own risk and trust programs.
  • Partner with customers and internal teams to address concerns and escalations through structured analysis and clear recommendations.
  • Help define, interpret, and communicate customer-level metrics and trends to support informed decision-making.
  • Translate customer requests and operational challenges into clear product and technical requirements for Product, Engineering, and Data teams.
  • Influence Product roadmap priorities based on aggregated customer insights and observed risk patterns.
  • Identify upsell and cross-sell opportunities by connecting customer risk gaps to First Advantage solutions and articulating value.
  • Support Sales and Customer Success teams with analytical insights and customer narratives during renewals and expansions.

What You May Need to be Successful:
  • 7+ years of experience in trust & safety, risk operations, compliance, fraud, vendor operations, program management, or scaled customer operations within high-volume environments.
  • Direct ownership of operational programs at scale, including background checks, identity verification, fraud prevention, continuous monitoring, or quality assurance workflows.
  • Proven ability to own customer escalations end-to-end, including root cause analysis, remediation planning, and executive-level communication.
  • Hands-on experience defining, tracking, and improving operational KPIs, such as accuracy, turnaround time, SLA performance, compliance rates, or quality scores.
  • Demonstrated partnership with Product and Engineering teams, translating operational or customer needs into clear technical requirements or roadmap inputs.
  • Experience influencing or managing external vendors or partners, including performance management, audits, or quality controls.
  • Background in gig economy, marketplace, or high-volume operational environments preferred

Why First Advantage is Your Next Big Career Move
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:
  • Ability to work remotely with occasional business travel
  • Medical, Vision, Dental, and supplementary benefit plans
  • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
  • Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays
  • Access to new tech and growth opportunities, and leaders who want to see you succeed!

What Are You Waiting For? Apply Today!
You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary range for this position is approximately $90,000-$110,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
United States Equal Opportunity Employment:
First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

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