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Senior Customer Service Representative Jobs in Colorado

Domino's Pizza

Customer Service Rep

Grand Junction, CO · On-site

$15.50 - $21.25/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's

Customer Service Rep

Grand Junction, CO · On-site

$15.50 - $21.25/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

OmniCable

Customer Service Representative

Denver, CO · On-site

$16.50 - $22.50/hr

Customer Service Representative (Sales Support) | OmniCable Currently, we are looking for an outgoing and self-assured Customer Service Representative (Sales Support) to support the growth and ...

OmniCable

Customer Service Representative

Denver, CO

$16.50 - $22.50/hr

Job Requirements Customer Service Representative (Sales Support) | OmniCable Currently, we are looking for an outgoing and self-assured Customer Service Representative (Sales Support) to support the ...

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Colorado

Senior Customer Service Representative information

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How much do senior customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for senior customer service representative in Colorado is $24.26, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.78 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Colorado?

The most popular types of Customer Service Representative jobs in Colorado are:

What are popular job titles related to Senior Customer Service Representative jobs in Colorado?

For Senior Customer Service Representative jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in Colorado look for?

The top searched job categories for Senior Customer Service Representative jobs in Colorado are:

What cities in Colorado are hiring for Senior Customer Service Representative jobs?

Cities in Colorado with the most Senior Customer Service Representative job openings:

What are popular job titles related to Senior Customer Service Representative jobs in CO?

For Senior Customer Service Representative jobs in CO, the most frequently searched job titles are:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,467 per year, or $24.3 per hour.

Customer Service Representative

Farmers Insurance - District 13

Denver, CO • On-site

$16.50 - $22.50/hr

Full-time

Re-posted 27 days ago

Job description

Job Description-Customer Service Representative
Summary
Customer Service Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer Service Representatives will analyze, clarify, and resolve policy and account-related questions.
Client Relationship Management duties include but are not limited to:
  • Must be licensed in P&C and Life/Health by the end of six months
  • Determine customer requirements and expectations in order to help the customer identify specific products and solutions
  • Solicit, sell, and negotiate new business policies
  • Review renewal business and identify appropriate follow-up action based on degree of change
  • Cross-sell/up-sell products to existing customers
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customers' needs
  • Perform risk analysis and field underwriting
  • Client/Claims liaison Refer unresolved customer grievances or complex customer interactions to senior team member
  • Implement/adhere to company and Agency guidelines
  • General customer service duties as presented
  • Performs other duties as assigned

Core competencies
  • Business Results - Able to meet individual performance metrics and goals.
  • Multi-tasking - Able to successfully juggle multiple priorities at any given time.
  • Attention to detail - Maintain accurate and descriptive accounts of all customer interactions.
  • Communication - Possess outstanding written and verbal communication skills.
  • Job Knowledge - Understand basic product, billing, underwriting, and processing guidelines.
  • Teamwork - Accept feedback when offered and work well with others.
  • Problem solving - Able to research and identify timely solutions to customer related problems.

Physical environment
Required job duties are normally performed in a climate-controlled office environment.
Preferred skills and abilities
Four-year college degree highly preferred. High school diploma or equivalent required. Previous customer service experience highly preferred. Ideal candidate will have basic PC skills, basic math skills, strong analytical capability, conflict resolution skills, the ability to multi-task, and strong verbal and written communication skills.

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