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Senior Chargeback Analyst Jobs (NOW HIRING)

Upsher-Smith

Sr. Chargeback Coordinator

Maple Grove, MN · On-site

$52K - $70K/yr

The Sr. Chargeback Coordinator has frequent verbal and written communication with wholesalers ... Analyze regularly the customer master file to identify and correct duplicates or other records to ...

Upsher-Smith

Sr. Chargeback Coordinator

Maple Grove, MN · On-site

$52K - $70K/yr

The Sr. Chargeback Coordinator has frequent verbal and written communication with wholesalers ... Analyze regularly the customer master file to identify and correct duplicates or other records to ...

1 point system

Senior Data Analyst

Sunnyvale, CA · On-site

$40/hr

Job Title Senior Data Analyst Location Hybrid - Sunnyvale, CA (2 days onsite/week) Pay Rate $40/hr ... This role focuses on data-driven payment analysis, chargeback optimization, automation, risk ...

SolarWinds

Senior FinOps Analyst

Austin, TX · On-site

Overview The Senior FinOps Analyst role is critical for optimizing cloud spending and driving ... Cost Allocation & Chargeback: Coordinate with Accounts Payable and FP&A to ensure cloud costs are ...

SolarWinds

Senior FinOps Analyst

Austin, TX · On-site

$84K - $105K/yr

Overview The Senior FinOps Analyst role is critical for optimizing cloud spending and driving ... Cost Allocation & Chargeback: Coordinate with Accounts Payable and FP&A to ensure cloud costs are ...

Roblox

Senior Risk Data Analyst

San Mateo, CA · On-site

As a Senior Risk Data Analyst in our Payments organization, you will play a critical role in ... ATO), chargeback analysis, and/or developer payout/earning fraud. * Strong analytical and problem ...

Amgen, Inc.

Sr Associate IS Bus Sys Analyst

This Sr Associate IS Business Systems Analyst will primarily support data mappings and data integration for chargebacks and rebates and process workflows with Amgen external wholesalers. Key ...

Amgen

OR · On-site

This Sr Associate IS Business Systems Analyst will primarily support data mappings and data integration for chargebacks and rebates and process workflows with Amgen external wholesalers. Key ...

ALOIS LLC

Sr Fraud Analyst

San Jose, CA · On-site

$140K - $165K/yr

Senior - Payments & Fraud Analytics Employment: Full-Time Location: San Jose, CA (Hybrid ... chargebacks, and customer experience. * Build dashboards, reporting solutions, and visualizations ...

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All JobsSenior Chargeback Analyst Jobs

Senior Chargeback Analyst information

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$17

$29

$41

How much do senior chargeback analyst jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for senior chargeback analyst in the United States is $29.04, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $34.38 per hour, depending on experience, location, and employer.

What are some of the main challenges a Senior Chargeback Analyst faces when working with cross-functional teams?

A Senior Chargeback Analyst often collaborates with departments like finance, customer service, and IT to resolve disputes efficiently. One common challenge is aligning differing priorities and communication styles across teams, which requires strong coordination and negotiation skills. Additionally, integrating data from various sources and ensuring compliance with both internal policies and external regulations can be complex. Building strong working relationships and establishing clear processes can help overcome these challenges and ensure successful chargeback resolution.

What does a Senior Chargeback Analyst do?

A Senior Chargeback Analyst is responsible for overseeing and managing the chargeback process within a company, typically in the financial services or e-commerce sector. They investigate disputed transactions, analyze patterns of fraud or errors, and work with banks, customers, and merchants to resolve chargebacks efficiently. Additionally, they create reports, help develop strategies to reduce chargebacks, and ensure compliance with industry regulations. Their role is critical in minimizing financial losses and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a Senior Chargeback Analyst, and why are they important?

To thrive as a Senior Chargeback Analyst, you need a deep understanding of payment processing, chargeback regulations, and financial reconciliation, often supported by a degree in finance, accounting, or a related field. Proficiency with chargeback management platforms, spreadsheet software like Excel, and knowledge of payment networks such as Visa and Mastercard is typically required. Strong analytical thinking, attention to detail, and effective communication skills help distinguish top performers in this role. These competencies are crucial for accurately resolving disputes, minimizing financial losses, and ensuring compliance with industry standards.

What is the difference between Senior Chargeback Analyst vs Chargeback Analyst?

AspectSenior Chargeback AnalystChargeback Analyst
Required CredentialsBachelor's degree, experience in chargeback processes, certifications like PCI DSSSimilar educational background, often entry-level or less experience required
Work EnvironmentFinancial institutions, e-commerce, payment processorsSame industries, typically in customer service or finance teams
ResponsibilitiesOverseeing complex chargeback cases, analyzing trends, mentoring junior staffProcessing chargebacks, investigating disputes, basic trend analysis

The main difference between a Senior Chargeback Analyst and a Chargeback Analyst lies in experience, responsibility level, and scope of work. Senior roles involve more complex case management and leadership, while entry-level analysts focus on processing and basic investigations.

What cities are hiring for Senior Chargeback Analyst jobs? Cities with the most Senior Chargeback Analyst job openings:
What are the most commonly searched types of Chargeback Analyst jobs? The most popular types of Chargeback Analyst jobs are:
What states have the most Senior Chargeback Analyst jobs? States with the most job openings for Senior Chargeback Analyst jobs include:
Infographic showing various Senior Chargeback Analyst job openings in the United States as of June 2026, with employment types broken down into 4% Locum Tenens, 2% Full Time, 92% Part Time, and 2% Nights. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $60,411 per year, or $29 per hour.

Sr. Chargeback Coordinator

Upsher-Smith

Maple Grove, MN • On-site

$52K - $70K/yr

Full-time

Posted 20 days ago

Job description

About Upsher Smith
At Upsher-Smith, we strive to improve the health and lives of patients by manufacturing and marketing brand and generic pharmaceutical products across multiple therapeutic areas. Our work is always backed by our attentive level of service, strong industry relationships and dedication to uninterrupted supply.
General Summary
The Sr. Chargeback Coordinator has primary responsibility for chargeback processing and reviewing of claims to determine if proper credit was given or denied. This position is also responsible for verifying contract eligibility and for maintaining the accuracy of the customer membership master file. The Sr. Chargeback Coordinator has frequent verbal and written communication with wholesalers regarding pricing and membership issues. This communication is critical to the accurate processing of chargebacks. This position analyzes and audits all chargebacks, and resubmissions to ensure proper credit is given or denied.
Essential Duties
  • Maintain all protocols of Customer Master creation and maintenance to ensure consistent approach to the creation of the record including naming convention rules and class of trade assignment.
  • Manage an accurate membership list for all contracts. This requires monitoring email, fax and appropriate website for any changes to memberships.
  • Oversee the SAP contract relationship so members can access current and active contracts.
  • Resolve and correct contract discrepancies in a timely manner, within a 3-5 day window. Partner with Commercial Pricing Administrator and National Sales to resolve chargeback resubmissions or situations involving members to determine proper handling procedures and ensuring proper credit is given or denied based on eligibility.
  • Partner with Commercial Pricing Administrator, Accounts Receivable and trading partners to reconcile timely chargeback claims and collections on accounts working to reconcile open deductions and/or payment variances
  • Administer all aspects of the chargeback processing system at Upsher-Smith through daily verification of chargeback data and processing of chargeback claims and audits.
  • Review and process chargebacks received via EDI and hard copy, issuing credit within two days of receipts.
  • Analyze regularly the customer master file to identify and correct duplicates or other records to be blocked or deleted.
  • Responsible for the maintenance and validation of PHS/340B eligible entities to ensure compliance with governmental regulations.
  • Prepare Ad Hoc trend analysis and reporting to identify and visualize trends associated with claim submissions and dollar impact. Communicate insights to Contract Team and Finance
  • Review contracts prepared by Commercial Pricing Administrator for accuracy prior to sending to Wholesalers.
  • Run reports for rebates and queries to ensure debits go out.
  • Possess in depth knowledge of business operation systems, workflows and downstream impacts proactively partnering with SAP team to identify and implement process improvements and automation.
  • Communicate regularly with wholesalers, GPO's and other contract customers providing information and resolving problems over the telephone or in written communication.
  • Collaborate on cross functional projects and special assignments, acting as a subject matter expert and department liaison, including support of all audit and government audit inquires related to the Chargeback function.

Education & Experience Requirements
  • A High School diploma and 5 years of related experience; with a minimum of 2 years' experience in chargeback and/or contract administration.
  • Pharmaceutical industry experience strongly preferred.
  • SAP knowledge a plus.
  • Excellent written and verbal communication skills and ability to craft documentation required.
  • Strong interpersonal skills via direct communication and indirect via email.
  • Typing skills (45-50- wpm) and knowledge of Microsoft Office.

Compensation Range
$52,000 - $70,000
Upsher-Smith Laboratories, LLC is committed to providing equal employment opportunity to all applicants and employees according to all applicable equal opportunity and affirmative action laws, directives and regulations of federal, state and local governing bodies and agencies. In keeping with this commitment, Upsher-Smith Laboratories, LLC will recruit, hire, train and promote persons in all job titles, without regard to race, color, creed, religion, sex (including factors related to pregnancy or child birth), national origin, age, marital status, familial status, disability, sexual orientation, gender identity status with regard to public assistance, employment status, local human rights commission activity, status as a protected veteran, genetic information, atypical hereditary cellular or blood trait, or any other protected category.

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