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Senior Chargeback Analyst Jobs (NOW HIRING)

Inhabit

Senior Credit Risk Analyst

Alpharetta, GA · On-site

Summary As a Senior Credit and Risk Analyst, the primary responsibilities include identifying and ... Support collections activities, chargeback analysis, and review of contractual risk language when ...

INHABIT IQ

Senior Credit Risk Analyst

Alpharetta, GA

Summary As a Senior Credit and Risk Analyst, the primary responsibilities include identifying and ... Support collections activities, chargeback analysis, and review of contractual risk language when ...

Hologic

Senior Analyst Commercial Analytics

Marlborough, MA · On-site

$91K - $120K/yr

The Senior Analyst, Commercial Analytics will play a pivotal role in driving data-driven decision ... Prior experience supporting IDN/GPO contract compliance, chargeback analysis, or medical device ...

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Senior Chargeback Analyst information

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How much do senior chargeback analyst jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for senior chargeback analyst in the United States is $29.04, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $34.38 per hour, depending on experience, location, and employer.

What are some of the main challenges a Senior Chargeback Analyst faces when working with cross-functional teams?

A Senior Chargeback Analyst often collaborates with departments like finance, customer service, and IT to resolve disputes efficiently. One common challenge is aligning differing priorities and communication styles across teams, which requires strong coordination and negotiation skills. Additionally, integrating data from various sources and ensuring compliance with both internal policies and external regulations can be complex. Building strong working relationships and establishing clear processes can help overcome these challenges and ensure successful chargeback resolution.

What does a Senior Chargeback Analyst do?

A Senior Chargeback Analyst is responsible for overseeing and managing the chargeback process within a company, typically in the financial services or e-commerce sector. They investigate disputed transactions, analyze patterns of fraud or errors, and work with banks, customers, and merchants to resolve chargebacks efficiently. Additionally, they create reports, help develop strategies to reduce chargebacks, and ensure compliance with industry regulations. Their role is critical in minimizing financial losses and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a Senior Chargeback Analyst, and why are they important?

To thrive as a Senior Chargeback Analyst, you need a deep understanding of payment processing, chargeback regulations, and financial reconciliation, often supported by a degree in finance, accounting, or a related field. Proficiency with chargeback management platforms, spreadsheet software like Excel, and knowledge of payment networks such as Visa and Mastercard is typically required. Strong analytical thinking, attention to detail, and effective communication skills help distinguish top performers in this role. These competencies are crucial for accurately resolving disputes, minimizing financial losses, and ensuring compliance with industry standards.

What is the difference between Senior Chargeback Analyst vs Chargeback Analyst?

AspectSenior Chargeback AnalystChargeback Analyst
Required CredentialsBachelor's degree, experience in chargeback processes, certifications like PCI DSSSimilar educational background, often entry-level or less experience required
Work EnvironmentFinancial institutions, e-commerce, payment processorsSame industries, typically in customer service or finance teams
ResponsibilitiesOverseeing complex chargeback cases, analyzing trends, mentoring junior staffProcessing chargebacks, investigating disputes, basic trend analysis

The main difference between a Senior Chargeback Analyst and a Chargeback Analyst lies in experience, responsibility level, and scope of work. Senior roles involve more complex case management and leadership, while entry-level analysts focus on processing and basic investigations.

What cities are hiring for Senior Chargeback Analyst jobs? Cities with the most Senior Chargeback Analyst job openings:
What are the most commonly searched types of Chargeback Analyst jobs? The most popular types of Chargeback Analyst jobs are:
What states have the most Senior Chargeback Analyst jobs? States with the most job openings for Senior Chargeback Analyst jobs include:
Infographic showing various Senior Chargeback Analyst job openings in the United States as of June 2026, with employment types broken down into 4% Locum Tenens, 2% Full Time, 92% Part Time, and 2% Nights. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $60,411 per year, or $29 per hour.
Policy and Quality Manager, Chargeback Standards

Policy and Quality Manager, Chargeback Standards

Topstep

Omaha, NE

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Summary
The Policy and Quality Manager is the author and architect of the operational standards that govern Topstep's chargeback and abuse program. This role designs from scratch - the policy library, the QA framework, the training curriculum - and continuously iterates on all three as the program evolves. The primary work is creation, judgment, and standard-setting; the person in this seat determines what good looks like, builds the systems to measure it, and owns the ongoing responsibility of keeping standards current and effective.
This role sits within the Chargeback Standards Team and serves as the program's internal authority on chargeback policy interpretation and quality standards, and is responsible for building and owning the written and quality infrastructure the program runs on.
Key Responsibilities
  • Develop, document, and continuously update operational playbooks, workflows, SOPs, escalation procedures, decision trees, and business requirements across all chargeback and abuse processes.
  • Author and own the chargeback policy library - chargeback response standards, processor-specific handling procedures, and the abuse classification framework across all defined categories; exercise independent judgment in developing standards where no precedent exists.
  • Serve as the final decision-maker on policy interpretation questions; own the accuracy, currency, and enforceability of all standards the program operates against.
  • Draft and version chargeback response templates across all active reason codes and processors.
  • Build and maintain customer-facing policy language - refund terms, chargeback process explanations, and enforcement notice language - in coordination with Legal, Compliance, and Trader Experience.
  • Build and maintain the training curriculum for chargeback and abuse operations - covering reason code logic, evidence standards, processor-specific rules, abuse classification, and enforcement protocols.
  • Develop onboarding materials for new agents and create assessments to validate readiness before live case assignment.
  • Design and own the QA framework from the ground up - define scoring criteria, case review methodology, sampling approach, and calibration cadence across both BPO and internal agents; continuously evaluate and iterate as program needs evolve.
  • Own the QA audit cycle and maintain accountability for the quality trajectory of the program - not just individual findings, but the overall performance trend over time.
  • Develop and coach BPO agents through structured training delivery, QA feedback loops, and calibration sessions; own their operational readiness and hold accountability for quality outcomes, independent of reporting line.
  • Monitor performance quality across the agent population - log issues systematically, identify trends, escalate systemic gaps, and drive improvements in partnership with Operations Managers.
  • Lead cross-functional alignment on policy changes, training rollouts, and QA findings - driving decisions and accountability; primary counterparts include Legal, Compliance, Product, Engineering, and Trader Experience.
  • Lead operational improvement projects to enhance workflows and efficiency; ensure tooling changes are reflected in documentation and training before rollout.
  • Own policy versioning and change management; ensure all documentation remains current as card network rules and internal procedures evolve.
  • Build the function's infrastructure with scale in mind - document systems, build repeatable processes, and develop standards that can support team growth over time.
  • Develop working familiarity with adjacent Chargeback Standards Team functions to support cross-coverage and program continuity as the company scales.
  • SQL or Looker proficiency is a plus.
Required Qualifications and Key Competencies
  • 3-5 years in a policy authorship, QA design, or operations standards role - ideally in fintech, payments, or a regulated operations environment.
  • Demonstrated experience designing QA frameworks and training programs from scratch - not executing against frameworks someone else built.
  • Deep familiarity with card network chargeback rules across Visa, Mastercard, American Express, and Discover.
  • Proven ability to author clear, actionable documentation that operational teams can execute from without ambiguity.
  • Strong analytical approach to quality - tracks trends and systemic issues, not just individual errors, and translates findings into policy and process recommendations.
  • Demonstrated ability to develop others through feedback, coaching, and structured training - regardless of formal reporting relationships.
  • Ability to scope and execute improvement projects independently with accountability for outcomes.
  • Strong written and verbal communication; able to engage with senior leadership on standards strategy and with operations teams on day-to-day application.
  • Experience writing chargeback response evidence packages or representation documentation is a meaningful differentiator.
Company Culture & Perks
  • Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.
  • Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.
  • Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.
  • Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.
New Hire Base Salary Range
  • $90,000 - $110,000.
  • Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
  • The compensation offered will take into account internal compensation structure and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

Equal Opportunity Employer
Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.
Interested in the role? Apply today with your resume!

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