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Senior Card Operations Jobs in Tennessee (NOW HIRING)

Apex Bank

Senior Deposit Operations Manager

Knoxville, TN · On-site

$50K - $90K/yr

Senior Deposit Operations Manager Location: Knoxville, TN About Us Apex Bank is growing, and we're ... debit card services, and digital banking products. The ideal candidate brings a strong working ...

corpay

Senior Analyst, Commercial Card

Nashville, TN · Hybrid

$82K - $102K/yr

What We Need Corpay is currently looking to hire a Senior Analyst within our Commercial Card team ... You will work on high-impact projects across growth strategy, operational optimization, and AI ...

corpay

Senior Analyst, Commercial Card

Nashville, TN · Hybrid

$82K - $102K/yr

What We Need Corpay is currently looking to hire a Senior Analyst within our Commercial Card team ... You will work on high-impact projects across growth strategy, operational optimization, and AI ...

Gateway Group Personnel

Senior Accountant

Memphis, TN

$71K - $90K/yr

... operations * Perform cash management functions, including but not limited to daily bank deposits ... Oversee expense report and purchasing card processes * Work closely with accounting generalists ...

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Senior Card Operations information

What are the key skills and qualifications needed to thrive as a senior card operations professional, and why are they important?

To thrive as a Senior Card Operations professional, you need in-depth knowledge of payment processing, card scheme regulations, and risk management, typically supported by a degree in finance, business, or a related field. Familiarity with core banking systems, card management software, and compliance platforms like Visa, Mastercard, or PCI DSS certification is often required. Strong analytical thinking, attention to detail, and effective communication are crucial soft skills for managing complex operations and cross-functional teams. These abilities ensure secure, efficient, and compliant card operations, which are vital for customer trust and organizational reputation.

What is the difference between Senior Card Operations vs Card Processing Specialist?

AspectSenior Card OperationsCard Processing Specialist
CredentialsRelevant certifications (e.g., CCSP, CTP), experience in card servicesBasic industry certifications, technical knowledge of processing systems
Work EnvironmentTeam leadership, cross-department collaboration, strategic planningOperational tasks, system management, transaction processing
Employer & Industry UsageFinancial institutions, card issuers, payment processorsPayment processing companies, banks, card networks

Senior Card Operations roles focus on overseeing card services, managing teams, and strategic planning, while Card Processing Specialists handle day-to-day transaction processing and system management. The senior role involves leadership and broader responsibilities, whereas the specialist role is more technical and operational.

What is a senior card operations?

Senior Card Operations professionals oversee and manage the processes related to card products such as credit, debit, and prepaid cards within a bank or financial institution. Their responsibilities typically include supervising card issuance, transaction management, fraud detection, compliance with regulations, and supporting customer service teams. They also work to improve operational efficiency, coordinate with vendors, and ensure the integrity and security of all card transactions. Senior Card Operations staff often lead a team and interact with other departments to resolve complex issues and implement new card-related initiatives.

What are some common challenges faced by senior card operations professionals, and how can they be addressed?

Senior Card Operations professionals often encounter challenges such as managing high transaction volumes, ensuring regulatory compliance, and swiftly resolving cardholder issues. Staying up to date with evolving industry regulations and implementing robust fraud prevention measures are key to success. Collaboration with IT, compliance, and customer service teams is essential for streamlining processes and maintaining operational efficiency. By leveraging automation tools and fostering continuous training, professionals in this role can effectively manage these challenges while supporting team growth and operational excellence.
What are popular job titles related to Senior Card Operations jobs in Tennessee? For Senior Card Operations jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Senior Card Operations jobs in Tennessee look for? The top searched job categories for Senior Card Operations jobs in Tennessee are:
What cities in Tennessee are hiring for Senior Card Operations jobs? Cities in Tennessee with the most Senior Card Operations job openings:
Senior Card Operations jobs near you

Senior Deposit Operations Manager

Apex Bank

Knoxville, TN • On-site

$50K - $90K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 28 days ago

Apex Bank rating

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

147th of 170 rated banks

Job description

Do you want to be a part of a winning team? Apex Bank has been voted #1 Community Bank in Tennessee, and #2 Community Bank in the Nation! We want you to be a part of our success!

We are currently seeking a motivated and detail-oriented individual to join our team. This is an exciting opportunity for someone looking to build a career and contribute to the success of a dynamic organization.

Job Title: Senior Deposit Operations Manager

Location: Knoxville, TN

About Us

Apex Bank is growing, and we’re expanding our Operations Department in Knoxville. We’re looking for a detail-oriented, collaborative professional who is ready to take ownership of key digital banking and deposit operations functions while helping us enhance and evolve our services.

Position Overview

This role is responsible for supporting and overseeing daily operations within the Deposit Operations and Digital Banking area, with a focus on ACH processing, wire transfers, debit card services, and digital banking products. The ideal candidate brings a strong working knowledge of applicable regulatory frameworks, including NACHA Operating Rules, Regulation E, Regulation CC, and BSA/AML requirements, and can apply that knowledge to daily operations, exception handling, and procedure development. This is an excellent opportunity for someone who enjoys both hands-on operational work and improving processes that impact customers and internal teams.

Key Responsibilities

1. Manage and support online banking, bill pay, and mobile deposit registrations

2. Process and monitor ACH transactions, including file uploads, returns, and exception handling

3. Review and process mobile deposits to ensure accuracy and compliance

4. Handle domestic and international wire transfers

5. Manage debit card disputes, including research, documentation, and resolution across all stages

6. Review fraud reports and assist with mitigation and resolution efforts

7. Provide support to branch staff via phone, email, and help desk systems

8. Identify process gaps and assist in updating procedures and documentation to reflect current regulatory guidance and operational best practices

9. Support regulatory examinations and internal audits, including organizing documentation, responding to examiner and auditor requests, and serving as a subject matter resource during the review process

10. Recommend and support improvements to digital banking products, services, and workflows

11. Maintain a high level of integrity, professionalism, and attention to detail

12. Build strong working relationships with team members and provide excellent internal customer service

Qualifications

1. Minimum of 5+ years of experience in deposit operations or banking operations (required)

2. Strong understanding of ACH processing, wire transfers, and debit card operations

3. Working knowledge of key banking regulations including NACHA Operating Rules, Regulation E, Regulation CC, Regulation J, BSA/AML requirements, and OFAC compliance

4. Experience applying regulatory requirements to daily operational tasks, exception handling, and procedure documentation

5. Direct experience supporting regulatory examinations and internal audits, including preparing documentation, coordinating examiner requests, and serving as a point of contact during the examination process

6. Comfortable communicating with examiners and auditors in a professional and knowledgeable manner, with the ability to explain operational processes and controls clearly and confidently

7. Ability to manage multiple priorities in a fast-paced environment

8. Strong analytical and problem-solving skills

9. Excellent communication and interpersonal skills

10. ACH Accredited Professional (AAP) certification preferred

What Apex Bank employees say

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