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Senior Call Center Manager Jobs (NOW HIRING)

The Bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

the bugman

Call Center Manager

Anaheim, CA · On-site

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

the bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

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Senior Call Center Manager information

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$28.5K

$97.1K

$182.5K

How much do senior call center manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for senior call center manager in the United States is $97,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $136,500.00 per year, depending on experience, location, and employer.

What is a Senior Call Center Manager job?

A Senior Call Center Manager oversees the daily operations of a call center, ensuring efficiency, quality service, and customer satisfaction. They manage staff, implement policies, analyze performance metrics, and develop strategies to improve productivity. Additionally, they handle escalated issues, optimize workflows, and collaborate with other departments to enhance overall business performance. Strong leadership, communication, and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive in the Senior Call Center Manager position, and why are they important?

To succeed as a Senior Call Center Manager, you need expertise in operations management, leadership, performance analysis, and customer service, often backed by a bachelor’s degree or equivalent experience. Familiarity with call center software (such as CRM platforms and workforce management tools) and relevant certifications like Six Sigma or COPC are highly valued. Outstanding interpersonal skills, effective communication, and the ability to motivate and coach teams help individuals excel in this role. These qualifications ensure efficient team performance, superior customer experiences, and the achievement of key organizational goals.

What are the typical challenges a Senior Call Center Manager might face in this position?

Senior Call Center Managers often encounter challenges such as maintaining high service quality during periods of high call volume, managing diverse teams, and implementing new technologies or processes efficiently. Balancing customer satisfaction with operational efficiency requires strong decision-making and the ability to quickly resolve escalated issues. Additionally, adapting to rapidly changing business goals and regulatory requirements can be demanding. Success in this role relies on proactive problem-solving, effective team leadership, and a continuous focus on process improvement.

More about Senior Call Center Manager jobs
What cities are hiring for Senior Call Center Manager jobs? Cities with the most Senior Call Center Manager job openings:
What are the most commonly searched types of Senior Call Center jobs? The most popular types of Senior Call Center jobs are:
What states have the most Senior Call Center Manager jobs? States with the most job openings for Senior Call Center Manager jobs include:
What job categories do people searching Senior Call Center Manager jobs look for? The top searched job categories for Senior Call Center Manager jobs are:
Senior Call Center Manager jobs near you
Infographic showing various Senior Call Center Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $97,101 per year, or $46.7 per hour.
Senior Call Center Specialist

Senior Call Center Specialist

Window World of Baton Rouge

Grand Prairie, TX • On-site

$19 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Summary

America's leading replacement window company, Window World, is looking for a Senior Call Center Specialist to join our Grand Prairie, TX team. In this position, you'll be responsible for ensuring best-in-class customer experience by assisting customers with products and services-related questions and resolving customer concerns with urgency. Bring your customer support skills and determination, and we'll give you the tools you need to succeed. We want you to climb the ladder with us so ask about the opportunities for growth at Window World!

Responsibilities

  • Handle customer inquiries through various communication channels including over the phone, email, online chat, text messaging, or in person
  • Answers questions related to products, policies, and services offered by the organization
  • Schedule appointments for estimates, installations, and other related services
  • Review customer account information to identify and resolve customer concerns and escalate issues beyond their expertise level
  • Engage appropriate resources and route calls for followup and resolution
  • Accurately create and update customer accounts and input records of customer interactions
  • Collect and process payment transactions
  • Contact customers in support of outbound program initiatives
  • Recommend improvements in processes, policies, and procedures to prevent future gaps in customer experience
  • Actively support and meet the organization's performance metrics including call quality, call handling time, call wrap time, and attendance
  • Provide assistance with training and orientation for other Team Members when assigned
  • Performs other duties as assigned or requested by management
Qualifications
  • High school diploma or equivalent
  • 1 year of experience in customer service or call center work setting (2+ years is a plus)
  • Excellent customer service skills including active listening and critical thinking
  • Proficient computer skills including Microsoft Office products
  • Accuracy in data entry and proficient typing skills
  • Service-oriented with desire to resolve customer issues
  • Positive, upbeat attitude and team player
  • Ability to work in-person during office hours: Monday - Friday, 8:00 am - 5:00 pm, and rotating Saturdays 8:00 am - 12:00 pm
Benefits
  • Job Type: Hourly, at $19-$20 (may vary depending on experience)
  • Paid weekly!
  • 401k with company matching contributions!
  • Comprehensive benefits package including, vision, dental, and health insurance
  • Paid time off (PTO) and vacation that accrues over time
  • Opportunities for advancement and bonuses


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